PGA 3.0 LEVEL 2 STUDY GUIDE WITH ACTUAL QUESTIONS AND
CORRECT VERIFIED ANSWERS ALREADY GRADED A+ 100%
PASS!!!!!!!!!!!!
What is a disadvantage of letting faster groups play through? - ANS... -Slows
down the original group
An effective team decision-making process requires an authoritative team leader.
(T/F) - ANS... -True
Effective team managers will allow their most creative people to work
independently. (T/F) - ANS... -False
What is a characteristic of an effective team? - ANS... -Committed goals, open
communication, clear rules, trust, effective leadership
As presented in the Golf Operations Course Manual, what must be present to
achieve a key characteristic of effective teams? - ANS... -Structure, who is
involved, roles, team decision making
An effective manager could use the "one-minute manager" routine to assess
performance, provide feedback, inform a staff person of new responsibilities, and
keep staff on track in a short visit - many times less than a minute. (T/F) - ANS... -
True
What is an interactive calendar? - ANS... -Upcoming events and actions that can be
edited and seen by everyone
What activities might be included in a "one-minute manager" routine? - ANS... -
The days info, product info, policies and procedures, daily and weekly goals,
recognition of good work
Tournament directors rely on the food and beverage operation to meet members'
and guests' physical and social needs. (T/F) - ANS... -True
What is a benefit of having a caddie program at a club? - ANS... -Helps maintain
course, cut down on cart traffic
,The vision, core values, and mission statement of a golf facility should be
developed concurrently with establishing a facility-wide business plan that
includes concrete goals with strategies for meeting them. (T/F) - ANS... -True
What department is considered the core business unit of most facilities? - ANS... -
Golf Operations
Policies and procedures are port of which support element of the golf operation's
organization? - ANS... -Systems
What is the most accurate description of the relationship between the facility's
business plan and the golf operation? - ANS... -Golf Operation is very core and
center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual -
ANS... -
What combination of interaction strategies would be the first choice for promoting
a positive facility-wide culture? - ANS... -Involving and Supporting
From a functional perspective, a vendor is what kind of resource? - ANS... -
Financial
What must exist for a facility to have a positive culture? - ANS... -Resources
What would a typical organizational chart of a golf operation show? - ANS... -Staff
roles and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational
chart? - ANS... -Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility,
number of services offered, type of facility, mission - ANS... -
Staff is considered a tangible facility resource? (T/F) - ANS... -True
What intangible resource is key to enabling and facilitating peak performance? -
ANS... -Culture
, How can facilities foster a positive culture of improvement? - ANS... -Open
communication and discussion
How can a facility foster a culture of improvement? - ANS... -Evolving / Everyone
on board
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) - ANS... -True
Job descriptions should identify the skills necessary to accomplish the tasks
associated with each position. (T/F) - ANS... -True
High-performance profiling is a tool that can be used to communicate a uniform set
of facility-wide expectations for all employees. (T/F) - ANS... -True
Self-assessments are an appropriate means for facility staff to align their personal
goals with business goals. (T/F) - ANS... -True
New teachers observed the lead instructor at a golf facility conduct a short game
clinic. This is an example of external staff training. (T/F) - ANS... -False
What should a manager consider when determining the number of employees
needed to run an operation? - ANS... -Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations? - ANS... -Create high performance
profiles
What is the advantage of asking open-ended questions during the interview
process? Lead to unbiased answers - ANS... -
What is an example of external staff training? - ANS... -Employee going to the
PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point of
sale system technology. (T/F) - ANS... -False
What is the first step in acquiring a new technology-based system? - ANS... -
Assess facility needs
CORRECT VERIFIED ANSWERS ALREADY GRADED A+ 100%
PASS!!!!!!!!!!!!
What is a disadvantage of letting faster groups play through? - ANS... -Slows
down the original group
An effective team decision-making process requires an authoritative team leader.
(T/F) - ANS... -True
Effective team managers will allow their most creative people to work
independently. (T/F) - ANS... -False
What is a characteristic of an effective team? - ANS... -Committed goals, open
communication, clear rules, trust, effective leadership
As presented in the Golf Operations Course Manual, what must be present to
achieve a key characteristic of effective teams? - ANS... -Structure, who is
involved, roles, team decision making
An effective manager could use the "one-minute manager" routine to assess
performance, provide feedback, inform a staff person of new responsibilities, and
keep staff on track in a short visit - many times less than a minute. (T/F) - ANS... -
True
What is an interactive calendar? - ANS... -Upcoming events and actions that can be
edited and seen by everyone
What activities might be included in a "one-minute manager" routine? - ANS... -
The days info, product info, policies and procedures, daily and weekly goals,
recognition of good work
Tournament directors rely on the food and beverage operation to meet members'
and guests' physical and social needs. (T/F) - ANS... -True
What is a benefit of having a caddie program at a club? - ANS... -Helps maintain
course, cut down on cart traffic
,The vision, core values, and mission statement of a golf facility should be
developed concurrently with establishing a facility-wide business plan that
includes concrete goals with strategies for meeting them. (T/F) - ANS... -True
What department is considered the core business unit of most facilities? - ANS... -
Golf Operations
Policies and procedures are port of which support element of the golf operation's
organization? - ANS... -Systems
What is the most accurate description of the relationship between the facility's
business plan and the golf operation? - ANS... -Golf Operation is very core and
center of the golf business plan
What is the principal focus of golf operations? Systems Operational Manual -
ANS... -
What combination of interaction strategies would be the first choice for promoting
a positive facility-wide culture? - ANS... -Involving and Supporting
From a functional perspective, a vendor is what kind of resource? - ANS... -
Financial
What must exist for a facility to have a positive culture? - ANS... -Resources
What would a typical organizational chart of a golf operation show? - ANS... -Staff
roles and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational
chart? - ANS... -Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility,
number of services offered, type of facility, mission - ANS... -
Staff is considered a tangible facility resource? (T/F) - ANS... -True
What intangible resource is key to enabling and facilitating peak performance? -
ANS... -Culture
, How can facilities foster a positive culture of improvement? - ANS... -Open
communication and discussion
How can a facility foster a culture of improvement? - ANS... -Evolving / Everyone
on board
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) - ANS... -True
Job descriptions should identify the skills necessary to accomplish the tasks
associated with each position. (T/F) - ANS... -True
High-performance profiling is a tool that can be used to communicate a uniform set
of facility-wide expectations for all employees. (T/F) - ANS... -True
Self-assessments are an appropriate means for facility staff to align their personal
goals with business goals. (T/F) - ANS... -True
New teachers observed the lead instructor at a golf facility conduct a short game
clinic. This is an example of external staff training. (T/F) - ANS... -False
What should a manager consider when determining the number of employees
needed to run an operation? - ANS... -Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations? - ANS... -Create high performance
profiles
What is the advantage of asking open-ended questions during the interview
process? Lead to unbiased answers - ANS... -
What is an example of external staff training? - ANS... -Employee going to the
PGA Show
Reduced training needs is one of the anticipated benefits of adopting new point of
sale system technology. (T/F) - ANS... -False
What is the first step in acquiring a new technology-based system? - ANS... -
Assess facility needs
