NC Fire Officer 2-Final Exam with
Guaranteed Pass Solutions 2025-2026
Updated.
Define the term managing - Answer is the act of influencing, controlling, monitoring or
directing a project, program, situation, or organization through the use of authority, discipline,
or persuasion.
Identify the resources a company officer may have available for use - Answer human
resources, financial resources, physical resources, informational resources, time resources
Recall the functions of management - Answer planning, organizing, leading, controlling
Skills of an effective manager - Answer technical skills, human and communication skills,
conceptual and decision making skills
Identify motivational methods a manager may use - Answer training, career planning, pride
in accomplishment, respect the humanity of the employee, mutual trust, assign authority with
responsibility, remain committed to high quality in service and products, focus on the safety and
well being of employee
Define span of control - Answer the number of employees supervised by one supervisor. In
fire service is considered to be three to seven with five being the optimum
Recall facts about the four stages of the change process - Answer denial, resistance,
exploration, commitment
change type - strategic - Answer change in the short or long range plan of the organization;
might include the location of future facilities or the types of service deliveries provided by the
organization
change type - structure - Answer change in the organizational design of the organization;
may consist of unifying the command structure, division of labor, or size of workforce
change type - technology - Answer change may include the addition of new equipment,
apparatus, communications, systems extinguishing agents, or computerization.
change type - people - Answer change in the skills, performances, attitudes, behaviors, or
cultures of the workforce to meet the force of change.
, Identify the causes of resistance to change - Answer uncertainty, loss of control or power,
fear of loss, self-interest, learning anxiety, lack of trust, lack of shared vision
Select facts about the basic steps for overcoming resistance to change - Answer create a
climate for change, plan for change, communicate the advances and effects of change, meet the
needs of both the organization and employees, involve employees in the change process,
provide support for employees during the change, seek the input and support of "opinion
leaders" in the organization
Recall information about change agents - Answer A change agent is a person who leads a
change project or initiative by defining, researching, planning, building support, and carefully
selecting members of a change team. Change agent must possess three qualities - attitude,
knowledge, and skills - that can ensure the success of the project
Identify characteristics of a policy to implement change - Answer recognize the need for
change, identify resistance and overcome it, plan the change interventions, implement the
change, control the change
Select the reasons change may fail - Answer the change process is too complex, the change
process lacks universal support, lack of a clear vision and not understanding the importance of
having one, the failure to communicate the vision to the organization, allowing barriers to be
placed in the way of the vision and change process, not planning for or recognizing the short
term results, declaring completion of the change process prematurely, failure to make the
change a permanent part of the organizations culture
Identify the three types of local government commonly found in north america - Answer
municipal, county, district
compare and contrast the three primary types of municipal government - Answer Council-
Mayor, Council-Manager, Commission Govt - common: use of an elected body, whether a
council or commission, to represent the citizens in conducting the business of the community.
differ: how the actual administration of municipal operations occur.
Recall info about the lawmaking process of local govt - Answer local - legislation is enacted
by the council, commission, or board that has authority over the jurisdiction and matters being
regulated
identify other agencies at the local level that interact with the fire and emergency services
organizations - Answer law enforcement, building department,water dept, zoining
commission, street and road dept, judicial system, offices of emergency family preparedness.
Guaranteed Pass Solutions 2025-2026
Updated.
Define the term managing - Answer is the act of influencing, controlling, monitoring or
directing a project, program, situation, or organization through the use of authority, discipline,
or persuasion.
Identify the resources a company officer may have available for use - Answer human
resources, financial resources, physical resources, informational resources, time resources
Recall the functions of management - Answer planning, organizing, leading, controlling
Skills of an effective manager - Answer technical skills, human and communication skills,
conceptual and decision making skills
Identify motivational methods a manager may use - Answer training, career planning, pride
in accomplishment, respect the humanity of the employee, mutual trust, assign authority with
responsibility, remain committed to high quality in service and products, focus on the safety and
well being of employee
Define span of control - Answer the number of employees supervised by one supervisor. In
fire service is considered to be three to seven with five being the optimum
Recall facts about the four stages of the change process - Answer denial, resistance,
exploration, commitment
change type - strategic - Answer change in the short or long range plan of the organization;
might include the location of future facilities or the types of service deliveries provided by the
organization
change type - structure - Answer change in the organizational design of the organization;
may consist of unifying the command structure, division of labor, or size of workforce
change type - technology - Answer change may include the addition of new equipment,
apparatus, communications, systems extinguishing agents, or computerization.
change type - people - Answer change in the skills, performances, attitudes, behaviors, or
cultures of the workforce to meet the force of change.
, Identify the causes of resistance to change - Answer uncertainty, loss of control or power,
fear of loss, self-interest, learning anxiety, lack of trust, lack of shared vision
Select facts about the basic steps for overcoming resistance to change - Answer create a
climate for change, plan for change, communicate the advances and effects of change, meet the
needs of both the organization and employees, involve employees in the change process,
provide support for employees during the change, seek the input and support of "opinion
leaders" in the organization
Recall information about change agents - Answer A change agent is a person who leads a
change project or initiative by defining, researching, planning, building support, and carefully
selecting members of a change team. Change agent must possess three qualities - attitude,
knowledge, and skills - that can ensure the success of the project
Identify characteristics of a policy to implement change - Answer recognize the need for
change, identify resistance and overcome it, plan the change interventions, implement the
change, control the change
Select the reasons change may fail - Answer the change process is too complex, the change
process lacks universal support, lack of a clear vision and not understanding the importance of
having one, the failure to communicate the vision to the organization, allowing barriers to be
placed in the way of the vision and change process, not planning for or recognizing the short
term results, declaring completion of the change process prematurely, failure to make the
change a permanent part of the organizations culture
Identify the three types of local government commonly found in north america - Answer
municipal, county, district
compare and contrast the three primary types of municipal government - Answer Council-
Mayor, Council-Manager, Commission Govt - common: use of an elected body, whether a
council or commission, to represent the citizens in conducting the business of the community.
differ: how the actual administration of municipal operations occur.
Recall info about the lawmaking process of local govt - Answer local - legislation is enacted
by the council, commission, or board that has authority over the jurisdiction and matters being
regulated
identify other agencies at the local level that interact with the fire and emergency services
organizations - Answer law enforcement, building department,water dept, zoining
commission, street and road dept, judicial system, offices of emergency family preparedness.
