LEAN SIX SIGMA SERIES 2026 FINAL PAPER
QUESTIONS WITH SOLUTIONS COMPLETE
SOLUTION VIEW
◉National Fiduciary Guaranty Bank has been losing market share in
home mortgage lending over the last several years. Surveys indicate
very low customer satisfaction ratings for the home mortgage
process. The bank recently chartered a Lean Six Sigma team to
address the performance problem. The team has examined several
process factors, including loan pricing, credit requirements, loan
closing cycle-time and employee training as they relate to customer
satisfaction and new loan volume. Which of the following are
potential key process inputs in the bank's home mortgage business?
Answer: Loan Pricing, Credit Requirements, Employee Training
◉The sales department at Unicorn Retail is dealing with high
volumes of customers due to their recent advertising drive and is
looking to streamline their check-out process. Which of the
following are only inputs to the check-out process? Answer: Price of
merchandise, Discount amount, Credit card information
◉The expression Y=f(X) is often used to describe the relationship
between process inputs and the process output. Which description
, of Y=f(X) is most accurate? Answer: The process output (Y) is a
function of the process inputs (X)
◉Once high-level customer needs are identified, what is the next
step in determining the CTQC's of a process? Answer: Express the
needs in more detail to identify specific drivers
◉What is the primary purpose of Lean Six Sigma? Answer: Improve
profitability and/or other key performance metrics.
◉Please fill in the blank: The Lean Six Sigma improvement process
begins with a close understanding of ______. Answer: Customer
Needs
◉What is the strongest guiding force of Lean Six Sigma decision-
making? Answer: Data and statistical analysis.
◉When Six Sigma and Lean Methods are used together, they
complement each other. As a general rule, what are the primary
areas of focus for both Six Sigma and Lean? Answer: Six Sigma -
Improve Quality; Lean - Reduce Process Cycle-time.
◉A team is working to reduce the inventory of locally-stored
supplies by developing a new replenishment system to supply them
QUESTIONS WITH SOLUTIONS COMPLETE
SOLUTION VIEW
◉National Fiduciary Guaranty Bank has been losing market share in
home mortgage lending over the last several years. Surveys indicate
very low customer satisfaction ratings for the home mortgage
process. The bank recently chartered a Lean Six Sigma team to
address the performance problem. The team has examined several
process factors, including loan pricing, credit requirements, loan
closing cycle-time and employee training as they relate to customer
satisfaction and new loan volume. Which of the following are
potential key process inputs in the bank's home mortgage business?
Answer: Loan Pricing, Credit Requirements, Employee Training
◉The sales department at Unicorn Retail is dealing with high
volumes of customers due to their recent advertising drive and is
looking to streamline their check-out process. Which of the
following are only inputs to the check-out process? Answer: Price of
merchandise, Discount amount, Credit card information
◉The expression Y=f(X) is often used to describe the relationship
between process inputs and the process output. Which description
, of Y=f(X) is most accurate? Answer: The process output (Y) is a
function of the process inputs (X)
◉Once high-level customer needs are identified, what is the next
step in determining the CTQC's of a process? Answer: Express the
needs in more detail to identify specific drivers
◉What is the primary purpose of Lean Six Sigma? Answer: Improve
profitability and/or other key performance metrics.
◉Please fill in the blank: The Lean Six Sigma improvement process
begins with a close understanding of ______. Answer: Customer
Needs
◉What is the strongest guiding force of Lean Six Sigma decision-
making? Answer: Data and statistical analysis.
◉When Six Sigma and Lean Methods are used together, they
complement each other. As a general rule, what are the primary
areas of focus for both Six Sigma and Lean? Answer: Six Sigma -
Improve Quality; Lean - Reduce Process Cycle-time.
◉A team is working to reduce the inventory of locally-stored
supplies by developing a new replenishment system to supply them
