EXAMINATION SCRIPT 2026 FULL
SOLUTIONS GUIDE GRADED A+
◉ Marketing research process.
Answer: 1. Defining the problem and research objectives
2. Developing the research plan for collecting information
3. Implementing the research plan - collecting and analyzing the
data
4. Interpreting and reporting the findings
◉ Secondary data.
Answer: pieces of information that have already been collected from
other sources and usually are readily available
◉ primary data.
Answer: data collected to address specific research needs
◉ sample.
Answer: a group of customers who represent the customers of
interest in a research study
,◉ data.
Answer: raw numbers or facts
◉ information.
Answer: organized, analyzed, interpreted data that offer value to
marketers
◉ Syndicated data.
Answer: Data available for a fee from commercial research firms
such as Information Resources Inc. (IRI), National Purchase Diary
Panel, and ACNielsen.
◉ Scanner data.
Answer: a type of syndicated external secondary data used in
quantitative research that is obtained from scanner readings of UPC
codes at check-out counters
◉ Panel data.
Answer: information collected from a group of consumers
◉ Datawarehouse.
Answer: large computer files that store millions or even billions of
pieces of individual data
, ◉ data mining.
Answer: the use of a variety of statistical analysis tools to uncover
previously unknown patterns in the data stored in databases or
relationships among variables
◉ churn.
Answer: the number of consumers who stop using a product or
service, divided by the average number of consumers of that product
or service
◉ big data.
Answer: data sets that are too large and complex to analyze with
conventional data management and data mining software
◉ qualitative research.
Answer: informational research methods, including observation,
following social media sites, in depth interviews, focus groups, and
projective techniques
◉ quantitative research.
Answer: structured responses that can be statistically tested to
confirm insights and hypotheses generated via qualitative research
or secondary data