NTN FireTEAM Exam – 100+ Practice Questions (2026/2027
Syllabus)
Human Relations (Teamwork, Ethics, Customer Service, Conflict
Resolution)
1. A firefighter sees a coworker taking a small piece of equipment home for personal
use without permission. What should the firefighter do first?
ANSWER ✓ Speak privately with the coworker to remind them of department policy.
2. During a medical call, a patient’s family member is yelling and blocking access. What
is the best initial response?
ANSWER ✓ Stay calm, make eye contact, and say, ―I understand you’re upset. Please
step aside so we can help.‖
3. A new firefighter struggles with a skill during training. How should the crew act?
ANSWER ✓ Offer constructive feedback and additional practice opportunities.
4. You overhear a crew member making a biased comment about a citizen’s race. What
must you do?
ANSWER ✓ Report the comment to a supervisor as a potential policy violation.
5. A citizen complains that firefighters were rude during a public education event. Your
officer asks you what happened. You were not part of the interaction. What should you
say?
ANSWER ✓ ―I didn’t witness it directly, but I’ll help gather facts.‖
6. Two crew members disagree about the best way to force a door. How should the
officer handle this?
ANSWER ✓ Listen to both sides, then make a final decision based on safety and
procedure.
7. A firefighter is constantly late for shifts. What is the most appropriate first step for the
crew?
ANSWER ✓ The crew member’s direct supervisor should address it privately.
, 8. During a fire, you see another firefighter skip a safety check. What do you do?
ANSWER ✓ Immediately remind them to follow the safety procedure, then report to
officer if ignored.
9. A civilian asks for a ride to the hospital for a non-emergency. What is the proper
response?
ANSWER ✓ Politely explain that emergency units can’t provide non-emergency
transport and offer alternatives.
10. Your lieutenant assigns you a task you’ve never done. What is the best response?
ANSWER ✓ ―I haven’t done this before, but I’ll follow the SOP and ask questions as
needed.‖
11. A paramedic makes a medication error but the patient is unharmed. What is
required?
ANSWER ✓ Report the error immediately to the supervisor and complete an incident
report.
12. How should you respond to a citizen who says, ―You firefighters just sit around all
day‖?
ANSWER ✓ Stay professional: ―We train constantly and respond immediately when
called.‖
13. During a multi-company drill, your crew disagrees with another crew’s tactics. What
should you do?
ANSWER ✓ Discuss differences respectfully after the drill, not during the evolution.
14. You notice a crew member seems depressed and withdrawn. What is the best
action?
ANSWER ✓ Privately ask if they’re okay and remind them of the EAP (Employee
Assistance Program).
15. A captain gives an order that seems unsafe. What do you do?
ANSWER ✓ Respectfully state your concern. If overruled, follow the order but document
it.
Reading Comprehension (Policies, Reports, Procedures)
Syllabus)
Human Relations (Teamwork, Ethics, Customer Service, Conflict
Resolution)
1. A firefighter sees a coworker taking a small piece of equipment home for personal
use without permission. What should the firefighter do first?
ANSWER ✓ Speak privately with the coworker to remind them of department policy.
2. During a medical call, a patient’s family member is yelling and blocking access. What
is the best initial response?
ANSWER ✓ Stay calm, make eye contact, and say, ―I understand you’re upset. Please
step aside so we can help.‖
3. A new firefighter struggles with a skill during training. How should the crew act?
ANSWER ✓ Offer constructive feedback and additional practice opportunities.
4. You overhear a crew member making a biased comment about a citizen’s race. What
must you do?
ANSWER ✓ Report the comment to a supervisor as a potential policy violation.
5. A citizen complains that firefighters were rude during a public education event. Your
officer asks you what happened. You were not part of the interaction. What should you
say?
ANSWER ✓ ―I didn’t witness it directly, but I’ll help gather facts.‖
6. Two crew members disagree about the best way to force a door. How should the
officer handle this?
ANSWER ✓ Listen to both sides, then make a final decision based on safety and
procedure.
7. A firefighter is constantly late for shifts. What is the most appropriate first step for the
crew?
ANSWER ✓ The crew member’s direct supervisor should address it privately.
, 8. During a fire, you see another firefighter skip a safety check. What do you do?
ANSWER ✓ Immediately remind them to follow the safety procedure, then report to
officer if ignored.
9. A civilian asks for a ride to the hospital for a non-emergency. What is the proper
response?
ANSWER ✓ Politely explain that emergency units can’t provide non-emergency
transport and offer alternatives.
10. Your lieutenant assigns you a task you’ve never done. What is the best response?
ANSWER ✓ ―I haven’t done this before, but I’ll follow the SOP and ask questions as
needed.‖
11. A paramedic makes a medication error but the patient is unharmed. What is
required?
ANSWER ✓ Report the error immediately to the supervisor and complete an incident
report.
12. How should you respond to a citizen who says, ―You firefighters just sit around all
day‖?
ANSWER ✓ Stay professional: ―We train constantly and respond immediately when
called.‖
13. During a multi-company drill, your crew disagrees with another crew’s tactics. What
should you do?
ANSWER ✓ Discuss differences respectfully after the drill, not during the evolution.
14. You notice a crew member seems depressed and withdrawn. What is the best
action?
ANSWER ✓ Privately ask if they’re okay and remind them of the EAP (Employee
Assistance Program).
15. A captain gives an order that seems unsafe. What do you do?
ANSWER ✓ Respectfully state your concern. If overruled, follow the order but document
it.
Reading Comprehension (Policies, Reports, Procedures)
