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Information listening
Conveying to a speaker that you understanding and share his or her feelings on the
topic being discussed
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Emphasizing
, Using facial expressions, nods, vocalizaciones and verbal statements to let a speaker
know you are paying attention.
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Backchanneling
The tendency not to listen to anything with which one disagrees
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closed-mindedness
The state of being overwhelmed by the enormous amount of info encountered each
day
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information overload
Providing your own perspective on what a speaker has said. /8,) as by explaining your
opinion or describing your experience.
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