CPI NONVIOLENT CRISIS INTERVENTION
2024 BUNDLED EXAM PRACTICE SCRIPT
2026 QUESTIONS WITH ANSWERS GRADED
A+
⫸ Anxiety Answer: Noticable increase or change in behavior such as
rocking, fists, crying,sweating, clenched jaw etc)
⫸ Staff approach to Anxiety Answer: Support - Show empathy be non-
judgemental
⫸ Defensive Answer: Beginning stages of loss of rationality
⫸ Staff role to Defensive Answer: Directive - decelerate an escalating
behavior
⫸ Risk Behavior Answer: behaviors that present a risk to self or others
⫸ staff role to Risk Behavior Answer: Physical Intervention -
disengagement and/or holding skills to manage risk behavior Only use
as a last resort.
⫸ Tension Reduction Answer: A decrease in physical and emotional
energy that occurs after a person has acted out. Regaining a rational
state.
, ⫸ Staff role in Tension Reduction Answer: Therapeutic Rapport - re-
establish communications with individual who is experiencing tension
reduction.
⫸ Proxemics Answer: Personal Space - Area surrounding the body that
is considered an extension of self. usually 1.5 - 3 feet. Factors include
gender, size, relationship, past history, etc
⫸ Kinesics Answer: Body Language such as facial expressions, gesture,
movements, etc.
⫸ Haptics Answer: Communicating through touch
⫸ Supportive Stance Answer: -Communicates respect
-nonthreatening
-maintains safety
⫸ 3 - P's Answer: Position-where we are in relation to others
Posture - how we hold and move our body
Proximity - distance between individuals
⫸ Paraverbal communication Answer: The vocal part of speech
excluding the actual words
-tone - inflections and emotions
-volume - loudness and softness
2024 BUNDLED EXAM PRACTICE SCRIPT
2026 QUESTIONS WITH ANSWERS GRADED
A+
⫸ Anxiety Answer: Noticable increase or change in behavior such as
rocking, fists, crying,sweating, clenched jaw etc)
⫸ Staff approach to Anxiety Answer: Support - Show empathy be non-
judgemental
⫸ Defensive Answer: Beginning stages of loss of rationality
⫸ Staff role to Defensive Answer: Directive - decelerate an escalating
behavior
⫸ Risk Behavior Answer: behaviors that present a risk to self or others
⫸ staff role to Risk Behavior Answer: Physical Intervention -
disengagement and/or holding skills to manage risk behavior Only use
as a last resort.
⫸ Tension Reduction Answer: A decrease in physical and emotional
energy that occurs after a person has acted out. Regaining a rational
state.
, ⫸ Staff role in Tension Reduction Answer: Therapeutic Rapport - re-
establish communications with individual who is experiencing tension
reduction.
⫸ Proxemics Answer: Personal Space - Area surrounding the body that
is considered an extension of self. usually 1.5 - 3 feet. Factors include
gender, size, relationship, past history, etc
⫸ Kinesics Answer: Body Language such as facial expressions, gesture,
movements, etc.
⫸ Haptics Answer: Communicating through touch
⫸ Supportive Stance Answer: -Communicates respect
-nonthreatening
-maintains safety
⫸ 3 - P's Answer: Position-where we are in relation to others
Posture - how we hold and move our body
Proximity - distance between individuals
⫸ Paraverbal communication Answer: The vocal part of speech
excluding the actual words
-tone - inflections and emotions
-volume - loudness and softness
