CPI NONVIOLENT CRISIS INTERVENTION
2024 BUNDLED EXAM ACTUAL
EXAMINATION 2026 QUESTIONS WITH
ANSWERS GRADED A+
⫸ Precipitating Factors-Factors influencing a person's behavior Answer:
Internal and External causes of behavior vower which little or no
control.
⫸ Rational Detachment Answer: Recognizing the need to remain
professional by managing your own behavior and attitude. Not taking
the behaviors and attitudes of others personally.
⫸ Forms of Communication Answer: Verbal, Paraverbal, Nonverbal
⫸ Verbal Answer: the words you use to send messages
⫸ Paraverbal Answer: tone, volume, and rhythm of speech, using caring
and relates to thee way you say things and does not include the words
you use
⫸ Nonverbal Answer: personal space, body language, communication
through touch, and listening with empathy
, ⫸ What are there crisis development/behavior levels? Answer: Anxiety,
Defensive, Risk Behavior, Tension Reduction
⫸ What are staff attitudes/approaches? Answer: Supportive, Directive,
Safety Interventions and Therapeutic Rapport
⫸ What does the Verbal Escalation Continuum consists of? Answer:
Release, Intimidation, Refusal, Tension Reduction, and Questioning
⫸ Release Answer: Verbal and emotional outburs: screaming, swearing
and high energy output
⫸ Release Intervention would be? Answer: if possible remove the
audience or the person. Give directives that are nonthreatening and use
an understanding, reasonable approach
⫸ Intimidation Answer: individual verbally and or nonverbally
threatening staff in some manner.
⫸ Intimidation Intervention Answer: take all threats seriously, seek
assistance and wait for colleagues to arrive
⫸ Tension Reduction Answer: Decrease in physical and emotional
energy
⫸ Tension Reduction Intervention Answer: Establish therapeutic
Rapport. Re-establish the relationship
2024 BUNDLED EXAM ACTUAL
EXAMINATION 2026 QUESTIONS WITH
ANSWERS GRADED A+
⫸ Precipitating Factors-Factors influencing a person's behavior Answer:
Internal and External causes of behavior vower which little or no
control.
⫸ Rational Detachment Answer: Recognizing the need to remain
professional by managing your own behavior and attitude. Not taking
the behaviors and attitudes of others personally.
⫸ Forms of Communication Answer: Verbal, Paraverbal, Nonverbal
⫸ Verbal Answer: the words you use to send messages
⫸ Paraverbal Answer: tone, volume, and rhythm of speech, using caring
and relates to thee way you say things and does not include the words
you use
⫸ Nonverbal Answer: personal space, body language, communication
through touch, and listening with empathy
, ⫸ What are there crisis development/behavior levels? Answer: Anxiety,
Defensive, Risk Behavior, Tension Reduction
⫸ What are staff attitudes/approaches? Answer: Supportive, Directive,
Safety Interventions and Therapeutic Rapport
⫸ What does the Verbal Escalation Continuum consists of? Answer:
Release, Intimidation, Refusal, Tension Reduction, and Questioning
⫸ Release Answer: Verbal and emotional outburs: screaming, swearing
and high energy output
⫸ Release Intervention would be? Answer: if possible remove the
audience or the person. Give directives that are nonthreatening and use
an understanding, reasonable approach
⫸ Intimidation Answer: individual verbally and or nonverbally
threatening staff in some manner.
⫸ Intimidation Intervention Answer: take all threats seriously, seek
assistance and wait for colleagues to arrive
⫸ Tension Reduction Answer: Decrease in physical and emotional
energy
⫸ Tension Reduction Intervention Answer: Establish therapeutic
Rapport. Re-establish the relationship
