CPI NONVIOLENT CRISIS INTERVENTION
2024 BUNDLED EXAM FINAL STUDY
GUIDE 2026 QUESTIONS WITH ANSWERS
GRADED A+
⫸ 3 zones of personal space Answer: intimate, personal, social; oval
shape since we tolerate proximity from the side more than in front or
behind
⫸ 4 types of power struggles Answer: defending authority or credibility,
personal button pushing, reminders of past history or irrelevant issues,
empty threats and ultimatums
⫸ 5 levels of CPI Verbal Escalation Continuum 1-information seeking
Answer: questioning, information seeking; provide a rational response,
avoid power struggle
⫸ 5 levels of CPI Verbal Escalation Continuum 2 Answer: refusal,
noncompliance, slight loss of rationality; set limits
⫸ 5 levels of CPI Verbal Escalation Continuum 2-challenging question
Answer: questioning authority, attempting to draw staff into a power
struggle; provide rational response and avoid power struggles
,⫸ 5 levels of CPI Verbal Escalation Continuum 3 Answer: release,
verbal and emotional outburst; remove audience from area, allow
individual to let off steam
⫸ 5 levels of CPI Verbal Escalation Continuum 4 Answer: intimidation,
verbally and/or nonverbally threatening staff; seek assistance from team
and avoid individual intervention
⫸ 5 levels of CPI Verbal Escalation Continuum 5 Answer: tension
reduction, decrease in physical and emotional energy; re-establish
communication and therapeutic rapport
⫸ 5 roles of nonverbal communication - Accenting Answer: add
emphasis to verbal message, pounding a table, etc.
⫸ 5 roles of nonverbal communication - Complementing Answer: it
may add to your verbal message, pat on the back, stepping back from...
⫸ 5 roles of nonverbal communication - Substitution Answer: facial
expression and body language can convey a more vivid message than
words
⫸ 5 roles of nonverbal communication -Contradiction Answer: it
contradicts the message you're trying to convey, suggesting a lie
⫸ 5 roles of nonverbal communication -Repetition Answer: it repeats
and strengthens the message you're making verbally
,⫸ 5-step approach to setting limits Answer: 1. identify the unwanted
behavior 2. explain why it is unwanted 3. give reasonable choices and
consequences 4. allow time 5. be prepared to enforce the consequences
⫸ 7 types of nonverbal communication Answer: facial expression, body
movement and posture, gestures, eye contact, touch, space, voice
⫸ A B C S Answer: antecedent, behavior, consequence, setting event
⫸ Acting out person - grap (response) Answer: gain a physiological
advantage
⫸ Acting out person - strike (response) Answer: block or deflect the
weapon, move the target
⫸ Acting-out person: nonviolent physical crisis intervention Answer:
⫸ antecedent Answer: conditions that occur before behavior, which
trigger the behavior
⫸ Anxiety, anxious (Crisis Development/Behavior Levels) Answer:
Change in behavoir; pacing, jimmy leg, repetitive body movement,
sweating, perseveration
, ⫸ Auxiliary team member duties Answer: check, address, recognize,
engage in
⫸ behavior Answer: observable actions that immedicately follow the
antecedent
⫸ Behavior level and interventions - Acting-out Person/Nonviolent
Physical Crisis Intervention Answer: CPI Classroom Models of CPI
Personal Safety Techniques and Nonviolent Physical Crisis Intervention
as a last resort
⫸ Behavior level and interventions - anxiety/supportive Answer:
proxemics, kinesics, CPI Supportive Stance, paraverbal communicataion
⫸ Behavior level and interventions - defensive/directive Answer: CPI
Verbal Escalation Continuum and Setting Limits
⫸ Behavior level and interventions - Tension Reduction/Therapeutic
Rapport Answer: The CPI COPING Model
⫸ Biomechanical Benefit Answer: Hold & stabilize, pull/push, lever
⫸ Build on the CPI foundation - demonstrate Answer: demonstrate
ability and confidence in applying course content and skills to real-life
work experiences
2024 BUNDLED EXAM FINAL STUDY
GUIDE 2026 QUESTIONS WITH ANSWERS
GRADED A+
⫸ 3 zones of personal space Answer: intimate, personal, social; oval
shape since we tolerate proximity from the side more than in front or
behind
⫸ 4 types of power struggles Answer: defending authority or credibility,
personal button pushing, reminders of past history or irrelevant issues,
empty threats and ultimatums
⫸ 5 levels of CPI Verbal Escalation Continuum 1-information seeking
Answer: questioning, information seeking; provide a rational response,
avoid power struggle
⫸ 5 levels of CPI Verbal Escalation Continuum 2 Answer: refusal,
noncompliance, slight loss of rationality; set limits
⫸ 5 levels of CPI Verbal Escalation Continuum 2-challenging question
Answer: questioning authority, attempting to draw staff into a power
struggle; provide rational response and avoid power struggles
,⫸ 5 levels of CPI Verbal Escalation Continuum 3 Answer: release,
verbal and emotional outburst; remove audience from area, allow
individual to let off steam
⫸ 5 levels of CPI Verbal Escalation Continuum 4 Answer: intimidation,
verbally and/or nonverbally threatening staff; seek assistance from team
and avoid individual intervention
⫸ 5 levels of CPI Verbal Escalation Continuum 5 Answer: tension
reduction, decrease in physical and emotional energy; re-establish
communication and therapeutic rapport
⫸ 5 roles of nonverbal communication - Accenting Answer: add
emphasis to verbal message, pounding a table, etc.
⫸ 5 roles of nonverbal communication - Complementing Answer: it
may add to your verbal message, pat on the back, stepping back from...
⫸ 5 roles of nonverbal communication - Substitution Answer: facial
expression and body language can convey a more vivid message than
words
⫸ 5 roles of nonverbal communication -Contradiction Answer: it
contradicts the message you're trying to convey, suggesting a lie
⫸ 5 roles of nonverbal communication -Repetition Answer: it repeats
and strengthens the message you're making verbally
,⫸ 5-step approach to setting limits Answer: 1. identify the unwanted
behavior 2. explain why it is unwanted 3. give reasonable choices and
consequences 4. allow time 5. be prepared to enforce the consequences
⫸ 7 types of nonverbal communication Answer: facial expression, body
movement and posture, gestures, eye contact, touch, space, voice
⫸ A B C S Answer: antecedent, behavior, consequence, setting event
⫸ Acting out person - grap (response) Answer: gain a physiological
advantage
⫸ Acting out person - strike (response) Answer: block or deflect the
weapon, move the target
⫸ Acting-out person: nonviolent physical crisis intervention Answer:
⫸ antecedent Answer: conditions that occur before behavior, which
trigger the behavior
⫸ Anxiety, anxious (Crisis Development/Behavior Levels) Answer:
Change in behavoir; pacing, jimmy leg, repetitive body movement,
sweating, perseveration
, ⫸ Auxiliary team member duties Answer: check, address, recognize,
engage in
⫸ behavior Answer: observable actions that immedicately follow the
antecedent
⫸ Behavior level and interventions - Acting-out Person/Nonviolent
Physical Crisis Intervention Answer: CPI Classroom Models of CPI
Personal Safety Techniques and Nonviolent Physical Crisis Intervention
as a last resort
⫸ Behavior level and interventions - anxiety/supportive Answer:
proxemics, kinesics, CPI Supportive Stance, paraverbal communicataion
⫸ Behavior level and interventions - defensive/directive Answer: CPI
Verbal Escalation Continuum and Setting Limits
⫸ Behavior level and interventions - Tension Reduction/Therapeutic
Rapport Answer: The CPI COPING Model
⫸ Biomechanical Benefit Answer: Hold & stabilize, pull/push, lever
⫸ Build on the CPI foundation - demonstrate Answer: demonstrate
ability and confidence in applying course content and skills to real-life
work experiences
