COM 312 COMMUNICATION CONFLICT
COMPREHENSIVE EXAM QUESTIONS AND ANSWERS
SURE A+
✔✔PYSIOLOGY - ✔✔CONVERSATION STARTERS
- 96% of the time the likelihood that a person's partner will care about how she or he
feels depends on the attitude that she or he begins the conversation with
THE LOVE BREAKTHROUGH
- your attitude and behavior can influence his/her attitude from the beginning
- critical attitudes and moods can (and do) trigger defensiveness in others
SELF -PROTECTION VS RELATIONAL BLISS
- the most efficient way to solicit understanding and cooperation from one's partner is
* not by attempting to prove oneself right at the other's expense
- rather by aligning oneself with the other
- or by exposing vulnerability
EMPATHY TRIGGER
- in relationships where an emotional bond exists, the brain is set up to respond to
vulnerability with empathy
- if you put yourself in a vulnerable position, your partner is cognitively wired to respond
with empathy
LEARNING NEW WAYS TO RESPOND
- however we can retrain the brain and acquire new habits through repetition
- as brain processes occur together, connections and strengthened
✔✔FACE AND FORGIVENESS: WHAT IS FACE? - ✔✔MODULE #2 LESSON #1
✔✔FACE - ✔✔- the image we hold of ourself
- face management includes our efforts to gain others' acceptance as the person we
think we are
✔✔FACE AND CONFLICT - ✔✔we must learn to manage our own face and help others
maintain or save face in a conflict scenario
✔✔TYPES OF FACE - ✔✔POSITIVE FACE- our belief that we are likable and worthy of
other people's attention and respect
, AUTONOMOUS FACE - element of face that wants privacy- recognition, or
independence
✔✔FACE CONTEXTS - ✔✔Researchers explore the concept of face in many contexts,
including:
- intercultural communication contexts
- major life transition
✔✔COMMUNICATIONG FORGIVENESS - ✔✔we think we must:
-forgive and forget
- condone, accept, or excuse the offense
- forgiveness denotes weakness
- forgiveness includes both interpersonal and interpersonal elements
- occurs in stages
✔✔DEFINING FORGIVENESS - ✔✔Multiple definitions, most include the following
- forgiver becomes less motivated to think/feel/act negatively toward the offender
- forgiveness is an altruistic, underserved act
- occurs in stages
✔✔Forgiveness vs. Acceptance - ✔✔Acceptance = forgiver changes his/her view of an
event
Forgiveness = transgression is still unacceptable
✔✔WHEN DOES FORGIVENESS MATTER? - ✔✔- forgiveness is necessary when the
assumptions or standards of the relationship have been breached
✔✔FORGIVENESS IN MARRIAGE - ✔✔HUSBANDS- more likely to retaliated and
avoid
WIVES - more likely to lack benevolence
SPILLOVER EFFECT - causes tension from one unresolved conflict to spill over into
other, conflicts making forgiveness harder.
✔✔QUASI-FORGIVENESS - ✔✔- silent forgiveness overcomes anger, but does not
involve positive behavior
- hollow forgiveness includes the outward expression of forgiveness, but sustained
anger.
- total forgiveness includes both intrapsychic and interpersonal change
COMPREHENSIVE EXAM QUESTIONS AND ANSWERS
SURE A+
✔✔PYSIOLOGY - ✔✔CONVERSATION STARTERS
- 96% of the time the likelihood that a person's partner will care about how she or he
feels depends on the attitude that she or he begins the conversation with
THE LOVE BREAKTHROUGH
- your attitude and behavior can influence his/her attitude from the beginning
- critical attitudes and moods can (and do) trigger defensiveness in others
SELF -PROTECTION VS RELATIONAL BLISS
- the most efficient way to solicit understanding and cooperation from one's partner is
* not by attempting to prove oneself right at the other's expense
- rather by aligning oneself with the other
- or by exposing vulnerability
EMPATHY TRIGGER
- in relationships where an emotional bond exists, the brain is set up to respond to
vulnerability with empathy
- if you put yourself in a vulnerable position, your partner is cognitively wired to respond
with empathy
LEARNING NEW WAYS TO RESPOND
- however we can retrain the brain and acquire new habits through repetition
- as brain processes occur together, connections and strengthened
✔✔FACE AND FORGIVENESS: WHAT IS FACE? - ✔✔MODULE #2 LESSON #1
✔✔FACE - ✔✔- the image we hold of ourself
- face management includes our efforts to gain others' acceptance as the person we
think we are
✔✔FACE AND CONFLICT - ✔✔we must learn to manage our own face and help others
maintain or save face in a conflict scenario
✔✔TYPES OF FACE - ✔✔POSITIVE FACE- our belief that we are likable and worthy of
other people's attention and respect
, AUTONOMOUS FACE - element of face that wants privacy- recognition, or
independence
✔✔FACE CONTEXTS - ✔✔Researchers explore the concept of face in many contexts,
including:
- intercultural communication contexts
- major life transition
✔✔COMMUNICATIONG FORGIVENESS - ✔✔we think we must:
-forgive and forget
- condone, accept, or excuse the offense
- forgiveness denotes weakness
- forgiveness includes both interpersonal and interpersonal elements
- occurs in stages
✔✔DEFINING FORGIVENESS - ✔✔Multiple definitions, most include the following
- forgiver becomes less motivated to think/feel/act negatively toward the offender
- forgiveness is an altruistic, underserved act
- occurs in stages
✔✔Forgiveness vs. Acceptance - ✔✔Acceptance = forgiver changes his/her view of an
event
Forgiveness = transgression is still unacceptable
✔✔WHEN DOES FORGIVENESS MATTER? - ✔✔- forgiveness is necessary when the
assumptions or standards of the relationship have been breached
✔✔FORGIVENESS IN MARRIAGE - ✔✔HUSBANDS- more likely to retaliated and
avoid
WIVES - more likely to lack benevolence
SPILLOVER EFFECT - causes tension from one unresolved conflict to spill over into
other, conflicts making forgiveness harder.
✔✔QUASI-FORGIVENESS - ✔✔- silent forgiveness overcomes anger, but does not
involve positive behavior
- hollow forgiveness includes the outward expression of forgiveness, but sustained
anger.
- total forgiveness includes both intrapsychic and interpersonal change
