COM 312 UPDATED EXAMS TEST PAPER QUESTIONS
AND ANSWERS SURE A+
✔✔destructive conflict - ✔✔occurs when participants do not manage conflict in a way
that is mutually satisfactory and does harm to their relationship lose sight of original
goals
✔✔productive conflict - ✔✔when conflict is kept to the issue and to those involved
✔✔negative view of conflict - ✔✔the idea that conflict is a painful occurance
✔✔postive view of conflcit - ✔✔see conflict as an opportunity to resolve problem and
improve relationships
✔✔civilty - ✔✔attitude of respect toward other manifested in our behavior toward them.
respect is not predicted based on how we feel about them in particular.
✔✔communication - ✔✔defined as the exchange of verbal and non-verbal messages in
an attempt to better understand one another's perspective and create shared meaning
✔✔conflict metaphor - ✔✔conflict is like an excercise. when you are asked to compare
conflict with something else like struggle.
✔✔4 Horseman of the Apocalypse - Dr. Gottman - ✔✔1) Criticism - attacking personal
character or behavior repeatedly
2) Defensiveness - attempts to protect oneself
3) Withdrawal - complete withdrawal during conflict
4) Contempt - a blatant disregard for the person's face
✔✔social exchange theory - ✔✔we examine our relationships and assign a value to
them based on the number of perceived costs and rewards.
how many costs vs rewards are there in a relationship and weigh them
we use comparison levels to determine satisfaction levels
✔✔power - ✔✔persons ability to influence behavior, thought, or feelings of others
✔✔3 princples of power - ✔✔1. ubiquitious : its everything
2. interpersonal: not something within a person, but between people
3. dependency: we rely on someone for something, the more were dependent we are
on someone the more power they have over us
✔✔orientations to power - ✔✔1. distributive: control or aggression over others
2. integrative: stresses joining forces with others
3. designated: stresses giving power to others
, ✔✔_____ is the communication behavior people use based on how they analyze a
conflict situation - ✔✔Conflict management
✔✔1 points
Chris and Pat finally agreed on a house to purchase. Now, however, they disagree on
whether to take out a 15-year or a 30-year mortgage. This is an example of -
✔✔incompatible means.
✔✔Reframing what other people say during conflict can help change the tone and move
it toward a productive resolution. All of the following are good reframing practices
EXCEPT - ✔✔define the names others call you during conflict.
✔✔All of the following are included in our text book's definition of interpersonal conflict
EXC - ✔✔usually harmful and best if avoided.
✔✔Tyra wants a dog, and Lance wants a cat, but their apartment is only big enough for
one pet, and they can't afford both anyway. This is an example of - ✔✔incompatible
goals.
✔✔According to our lectures, the closer we are to another person, - ✔✔the more
conflict we tend to have with them.
✔✔People who smooth over conflicts and are quick to give in are most likely using
which conflict style? - ✔✔Accommodating
✔✔Which conflict style does the text say is most favorable - ✔✔Collaborating
✔✔Communication and conflict are not things we do to each other, but things we do
with each other. This is part of the - ✔✔transactional model of communication.
✔✔Compromising early in a conflict is typically a good idea. - ✔✔False
✔✔We tend to judge male and female differences in conflict behavior based on -
✔✔perceived sex differences.
✔✔Central to the belief that people should be assertive and speak up for themselve
when trying to resolve conflict, is the idea that we all have - ✔✔.
basic communication rights.
✔✔After being told that he had to stay after work to get a new client's order submitted
on time, Mike called his partner at home and said, "Yeah, I have to stay late because
AND ANSWERS SURE A+
✔✔destructive conflict - ✔✔occurs when participants do not manage conflict in a way
that is mutually satisfactory and does harm to their relationship lose sight of original
goals
✔✔productive conflict - ✔✔when conflict is kept to the issue and to those involved
✔✔negative view of conflict - ✔✔the idea that conflict is a painful occurance
✔✔postive view of conflcit - ✔✔see conflict as an opportunity to resolve problem and
improve relationships
✔✔civilty - ✔✔attitude of respect toward other manifested in our behavior toward them.
respect is not predicted based on how we feel about them in particular.
✔✔communication - ✔✔defined as the exchange of verbal and non-verbal messages in
an attempt to better understand one another's perspective and create shared meaning
✔✔conflict metaphor - ✔✔conflict is like an excercise. when you are asked to compare
conflict with something else like struggle.
✔✔4 Horseman of the Apocalypse - Dr. Gottman - ✔✔1) Criticism - attacking personal
character or behavior repeatedly
2) Defensiveness - attempts to protect oneself
3) Withdrawal - complete withdrawal during conflict
4) Contempt - a blatant disregard for the person's face
✔✔social exchange theory - ✔✔we examine our relationships and assign a value to
them based on the number of perceived costs and rewards.
how many costs vs rewards are there in a relationship and weigh them
we use comparison levels to determine satisfaction levels
✔✔power - ✔✔persons ability to influence behavior, thought, or feelings of others
✔✔3 princples of power - ✔✔1. ubiquitious : its everything
2. interpersonal: not something within a person, but between people
3. dependency: we rely on someone for something, the more were dependent we are
on someone the more power they have over us
✔✔orientations to power - ✔✔1. distributive: control or aggression over others
2. integrative: stresses joining forces with others
3. designated: stresses giving power to others
, ✔✔_____ is the communication behavior people use based on how they analyze a
conflict situation - ✔✔Conflict management
✔✔1 points
Chris and Pat finally agreed on a house to purchase. Now, however, they disagree on
whether to take out a 15-year or a 30-year mortgage. This is an example of -
✔✔incompatible means.
✔✔Reframing what other people say during conflict can help change the tone and move
it toward a productive resolution. All of the following are good reframing practices
EXCEPT - ✔✔define the names others call you during conflict.
✔✔All of the following are included in our text book's definition of interpersonal conflict
EXC - ✔✔usually harmful and best if avoided.
✔✔Tyra wants a dog, and Lance wants a cat, but their apartment is only big enough for
one pet, and they can't afford both anyway. This is an example of - ✔✔incompatible
goals.
✔✔According to our lectures, the closer we are to another person, - ✔✔the more
conflict we tend to have with them.
✔✔People who smooth over conflicts and are quick to give in are most likely using
which conflict style? - ✔✔Accommodating
✔✔Which conflict style does the text say is most favorable - ✔✔Collaborating
✔✔Communication and conflict are not things we do to each other, but things we do
with each other. This is part of the - ✔✔transactional model of communication.
✔✔Compromising early in a conflict is typically a good idea. - ✔✔False
✔✔We tend to judge male and female differences in conflict behavior based on -
✔✔perceived sex differences.
✔✔Central to the belief that people should be assertive and speak up for themselve
when trying to resolve conflict, is the idea that we all have - ✔✔.
basic communication rights.
✔✔After being told that he had to stay after work to get a new client's order submitted
on time, Mike called his partner at home and said, "Yeah, I have to stay late because
