COM 312 STUDY EXAM GUIDE SET QUESTIONS AND
ANSWERS SURE A+
✔✔Which of the following statements is true about research regarding gender
differences in conflict?
a. Adolescent girls tend to be more aggressive than adolescent boys.
b. Men and women generally handle conflict in similar ways.c. Women tend to take
more control of conversations than men to lead it in the direction they want.
d. Women are more likely to avoid conflict than men.
e. Men tend to engage in the listening role more than women. - ✔✔d. Women are more
likely to avoid conflict than men.
✔✔According to Hocker and Wilmot, which type of family is characterized by walking
away from conflicts, never raising your voice, not telling anyone if there is a struggle,
and keeping strong feelings to yourself?
a. Collaborative family
b. Permissive family
c. Aggressive family
d. Avoidant family
e. Passive family - ✔✔d. Avoidant family
✔✔Which of the following is one of the distinctive rules for handling conflict in an
aggressive system?
a. Snide comments are acceptable.
b. If someone has a concern, don't respond to it.
c. Strong feelings are seen as normal and are allowed.
d. Have an audience present when you engage someone.
e. Deal with people directly. - ✔✔d. Have an audience present when you engage
someone.
✔✔Steve and Bonnie disagree on how to spend the money they received from their tax
refund. Steve wants to take the family on a trip to Seattle, but Bonnie wants to save it
for a rainy day. What type of goal does this conflict interaction represent?
a. Process
b. Topic
c. Identity
d. Relational
e. Facework - ✔✔b. Topic
✔✔What type of goal does the statement "Well, you don't have to be so nasty about it"
most likely reflect?
a. Relational
b. Prospective
c. Retrospective
d. Identity
, e. Transactive - ✔✔d. Identity
✔✔A newlywed couple was having trouble resolving their marital disputes. The husband
felt like he was trying to solve all the problems because his wife would not take him
seriously during their discussions and would do something else like cleaning dishes. So,
they decided that they would have a "meeting" to discuss issues whenever they arose.
The meeting would be at a time where they would shut out all distractions and discuss
the situation until they find a solution. What is the paramount goal in this situation?
a. Topic
b. Relationship
c. Identity
d. Process
e. All of the answers are correct. - ✔✔e. All of the answers are correct.
✔✔Which of the following are considered to be the "drivers" of disputes?
a. Topic and relationship
b. Relationship and identity
c. Identity and process
d. Process and topic
e. Topic and identity - ✔✔b. Relationship and identity
✔✔Relationship goals refer to those that answer which of the following questions?
a. "What do we want?"
b. "Who are we to each other?"
c. "Who am I in this interaction?"
d. "What communication process will be used?"
e. "How do others define our relationship?" - ✔✔b. "Who are we to each other?"
✔✔Which of the following is NOT true about the nature of overlapping TRIP goals?
a. Interests overlap with each other and differ in primacy.
b. Identity and relationship issues underlie topic and process issues.
c. In a serious dispute, content-only solutions are typically the most satisfying.
d. Conflict parties often specialize in one kind of goal.
e. Goals may emerge in a different form. - ✔✔c. In a serious dispute, content-only
solutions are typically the most satisfying.
✔✔Transactive goals develop:
a. during conflict episodes rather than before or after.
b. after conflict episodes rather than before or during the episodes.
c. before conflict episodes rather than during or after.
d. whenever there is the possibility of transforming the relationship.
e. only when transactional communication takes place. - ✔✔a. during conflict episodes
rather than before or after.
✔✔Retrospective goals are the ones that:
ANSWERS SURE A+
✔✔Which of the following statements is true about research regarding gender
differences in conflict?
a. Adolescent girls tend to be more aggressive than adolescent boys.
b. Men and women generally handle conflict in similar ways.c. Women tend to take
more control of conversations than men to lead it in the direction they want.
d. Women are more likely to avoid conflict than men.
e. Men tend to engage in the listening role more than women. - ✔✔d. Women are more
likely to avoid conflict than men.
✔✔According to Hocker and Wilmot, which type of family is characterized by walking
away from conflicts, never raising your voice, not telling anyone if there is a struggle,
and keeping strong feelings to yourself?
a. Collaborative family
b. Permissive family
c. Aggressive family
d. Avoidant family
e. Passive family - ✔✔d. Avoidant family
✔✔Which of the following is one of the distinctive rules for handling conflict in an
aggressive system?
a. Snide comments are acceptable.
b. If someone has a concern, don't respond to it.
c. Strong feelings are seen as normal and are allowed.
d. Have an audience present when you engage someone.
e. Deal with people directly. - ✔✔d. Have an audience present when you engage
someone.
✔✔Steve and Bonnie disagree on how to spend the money they received from their tax
refund. Steve wants to take the family on a trip to Seattle, but Bonnie wants to save it
for a rainy day. What type of goal does this conflict interaction represent?
a. Process
b. Topic
c. Identity
d. Relational
e. Facework - ✔✔b. Topic
✔✔What type of goal does the statement "Well, you don't have to be so nasty about it"
most likely reflect?
a. Relational
b. Prospective
c. Retrospective
d. Identity
, e. Transactive - ✔✔d. Identity
✔✔A newlywed couple was having trouble resolving their marital disputes. The husband
felt like he was trying to solve all the problems because his wife would not take him
seriously during their discussions and would do something else like cleaning dishes. So,
they decided that they would have a "meeting" to discuss issues whenever they arose.
The meeting would be at a time where they would shut out all distractions and discuss
the situation until they find a solution. What is the paramount goal in this situation?
a. Topic
b. Relationship
c. Identity
d. Process
e. All of the answers are correct. - ✔✔e. All of the answers are correct.
✔✔Which of the following are considered to be the "drivers" of disputes?
a. Topic and relationship
b. Relationship and identity
c. Identity and process
d. Process and topic
e. Topic and identity - ✔✔b. Relationship and identity
✔✔Relationship goals refer to those that answer which of the following questions?
a. "What do we want?"
b. "Who are we to each other?"
c. "Who am I in this interaction?"
d. "What communication process will be used?"
e. "How do others define our relationship?" - ✔✔b. "Who are we to each other?"
✔✔Which of the following is NOT true about the nature of overlapping TRIP goals?
a. Interests overlap with each other and differ in primacy.
b. Identity and relationship issues underlie topic and process issues.
c. In a serious dispute, content-only solutions are typically the most satisfying.
d. Conflict parties often specialize in one kind of goal.
e. Goals may emerge in a different form. - ✔✔c. In a serious dispute, content-only
solutions are typically the most satisfying.
✔✔Transactive goals develop:
a. during conflict episodes rather than before or after.
b. after conflict episodes rather than before or during the episodes.
c. before conflict episodes rather than during or after.
d. whenever there is the possibility of transforming the relationship.
e. only when transactional communication takes place. - ✔✔a. during conflict episodes
rather than before or after.
✔✔Retrospective goals are the ones that:
