FTC FUNERAL RULE 2026/2027
ACTUAL QUESTIONS WITH
VERIFIED ANSWERS.
Comprehension of Disclosures - correct answer--disclosures
must be clear and conspicuous
-disclosures must be legible
-price lists may not include any information that alters or
contradicts the information the Rule requires
-you can include other information on your price lists
State Exemptions - correct answer-The FTC may grant a
statewide exemption if it finds that:
-there is a state requirement in effect that applies to the same
transaction that the Rule covers and
-the requirement provides an overall level of protection that is
greater than or equal to the Rule
Third Party Caskets (things you cant do) - correct answer--
never refuse service to family
,-not attempt to dissuade a family from buying a third party
casket
-may not require a family to be present when casket is
delivered
-Funeral home may not impose any restrictions on the time or
manner of delivery outside normal delivery policy
-no handling fees are allowed
-no unreasonable package discounts for people who purchase
a casket through funeral home
Third Party Caskets (things you can do) - correct answer--may
attempt to persuade family to buy your casket by comparing
quality and pricing
-may have the family sign a form authorizing the funeral home
to receive casket (form can relieve the funeral home of an
obligation to inspect casket)
-if casket damaged, you should point it out immediately to both
family and supplier
-may use a receipt of third party merchandise form that
acknowledges that it doesn't constitute legal acceptance of the
casket
Compliance Tips -
Price List Dates: - correct answer--be updated
-make sure its not too old
,-old dates raise suspicions in inspectors
Compliance Tips -
No fuel surcharges: - correct answer--fuel surcharges are not
allowed
-higher fuel costs should be adjusted in the cost of
transportation
-GPL date should be updated
Compliance Tips -
Casket Catalogs: - correct answer--it must include the funeral
home's name on the first page
-it must include the funeral home's retail prices
-it must include an effective date
Compliance Tips -
Casket Price List: - correct answer--hand it out when you begin
discussing caskets
-hand it out before consumers are shown caskets
Compliance Tips - - correct answer--combine price lists
, -give out GPL before Package Price Lists
-being in a room w/ caskets or OBC's before the list is handed
out is a violation, even if it is just for arrangements
-point out GPL's in the package price lists
-do not laminate the GPL
-urn filling fees should apply to all urns
Undercover Shopping Myths - correct answer--FTC is more
likely to inspect funeral homes within 100 miles of a regional
center
-change of ownership triggers an inspection
-having package price lists in the front part of the GPL is a
violation
Consumer Friendliness -
No Jargon: - correct answer--use direct language
-no funeral buzzwords
Consumer Friendliness -
Pointless Fillers: - correct answer--makes you sound phony
-have sincere sounding introductory text if necessary
ACTUAL QUESTIONS WITH
VERIFIED ANSWERS.
Comprehension of Disclosures - correct answer--disclosures
must be clear and conspicuous
-disclosures must be legible
-price lists may not include any information that alters or
contradicts the information the Rule requires
-you can include other information on your price lists
State Exemptions - correct answer-The FTC may grant a
statewide exemption if it finds that:
-there is a state requirement in effect that applies to the same
transaction that the Rule covers and
-the requirement provides an overall level of protection that is
greater than or equal to the Rule
Third Party Caskets (things you cant do) - correct answer--
never refuse service to family
,-not attempt to dissuade a family from buying a third party
casket
-may not require a family to be present when casket is
delivered
-Funeral home may not impose any restrictions on the time or
manner of delivery outside normal delivery policy
-no handling fees are allowed
-no unreasonable package discounts for people who purchase
a casket through funeral home
Third Party Caskets (things you can do) - correct answer--may
attempt to persuade family to buy your casket by comparing
quality and pricing
-may have the family sign a form authorizing the funeral home
to receive casket (form can relieve the funeral home of an
obligation to inspect casket)
-if casket damaged, you should point it out immediately to both
family and supplier
-may use a receipt of third party merchandise form that
acknowledges that it doesn't constitute legal acceptance of the
casket
Compliance Tips -
Price List Dates: - correct answer--be updated
-make sure its not too old
,-old dates raise suspicions in inspectors
Compliance Tips -
No fuel surcharges: - correct answer--fuel surcharges are not
allowed
-higher fuel costs should be adjusted in the cost of
transportation
-GPL date should be updated
Compliance Tips -
Casket Catalogs: - correct answer--it must include the funeral
home's name on the first page
-it must include the funeral home's retail prices
-it must include an effective date
Compliance Tips -
Casket Price List: - correct answer--hand it out when you begin
discussing caskets
-hand it out before consumers are shown caskets
Compliance Tips - - correct answer--combine price lists
, -give out GPL before Package Price Lists
-being in a room w/ caskets or OBC's before the list is handed
out is a violation, even if it is just for arrangements
-point out GPL's in the package price lists
-do not laminate the GPL
-urn filling fees should apply to all urns
Undercover Shopping Myths - correct answer--FTC is more
likely to inspect funeral homes within 100 miles of a regional
center
-change of ownership triggers an inspection
-having package price lists in the front part of the GPL is a
violation
Consumer Friendliness -
No Jargon: - correct answer--use direct language
-no funeral buzzwords
Consumer Friendliness -
Pointless Fillers: - correct answer--makes you sound phony
-have sincere sounding introductory text if necessary
