BUS 526 SOPHIA CONFLICT MILESTONE FINAL QUESTIONS
WITH VERIFIED ANSWER
You passed this Milestone
23 questions were answered correctly.
2 questions were answered incorrectly.
1
To settle a dispute that caused conflict between them at work, Harold and Darnell
agreed to their boss's request and took their situation to Kumar, a professional
mediator.
As they began, Darnell asked, "Will we need to sign some sort of contract or agreement
at the end of this mediation?"
"Yes," replied Kumar. "I hope you'll feel better about each other by the time we're done.
But even if you still aren't happy with each other, the hope is to create an agreement that
makes it possible for both of you to get your needs met." Kumar paused and looked
meaningfully at each man in turn. "That agreement has to come from you. I won't
suggest anything that you should or shouldn't put into it."
Which type of mediation is Kumar describing?
Mediation-arbitration
Evaluative mediation
Transformative mediation
, Facilitative mediation
CONCEPT
Different Styles of Mediation
2
Suzy crosses her arms during a meeting when she feels she is being reprimanded.
This style of communication is and .
verbal, high context
non-verbal, high context
verbal, low context
non-verbal, low context
CONCEPT
High and Low Context Communication
3
The Third Side is an approach to conflict resolution that takes which of the
following into account?
The input of professional conflict resolvers
Other cultural viewpoints
The perspectives of neutral parties familiar with the conflict
The perspectives and interests of those affected by a conflict
WITH VERIFIED ANSWER
You passed this Milestone
23 questions were answered correctly.
2 questions were answered incorrectly.
1
To settle a dispute that caused conflict between them at work, Harold and Darnell
agreed to their boss's request and took their situation to Kumar, a professional
mediator.
As they began, Darnell asked, "Will we need to sign some sort of contract or agreement
at the end of this mediation?"
"Yes," replied Kumar. "I hope you'll feel better about each other by the time we're done.
But even if you still aren't happy with each other, the hope is to create an agreement that
makes it possible for both of you to get your needs met." Kumar paused and looked
meaningfully at each man in turn. "That agreement has to come from you. I won't
suggest anything that you should or shouldn't put into it."
Which type of mediation is Kumar describing?
Mediation-arbitration
Evaluative mediation
Transformative mediation
, Facilitative mediation
CONCEPT
Different Styles of Mediation
2
Suzy crosses her arms during a meeting when she feels she is being reprimanded.
This style of communication is and .
verbal, high context
non-verbal, high context
verbal, low context
non-verbal, low context
CONCEPT
High and Low Context Communication
3
The Third Side is an approach to conflict resolution that takes which of the
following into account?
The input of professional conflict resolvers
Other cultural viewpoints
The perspectives of neutral parties familiar with the conflict
The perspectives and interests of those affected by a conflict
