Leadership and Management – Exam 1 – Study Guide & Practice
Questions
What statement is true regarding leadership?
a)It is an analysis of the situation
b) It is closely related to evaluation
c) it involves choosing between courses of action
d) it is dependent upon finding the cause of the problem - correct answer ✔✔C
What is the best definition of decision making?
a) the planning process of management
B) the evaluation phase of the executive role
c) one step in problem solving process
d) required to justify the need for scarce items - correct answer ✔✔C
Which statement is true regarding critical thinking?
a) it is a simple approach to decision making
b) it is narrower in scope than decision making
c) it requires reasoning and creative analysis
d) it is a synonym for the problem- solving process - correct answer ✔✔C
What is heuristics?
A) discrete, unconscious process to allow individuals to solve problems quickly
B) Set of rules to encourage learner to discover solutions for themselves
C) Formal process and structure in the decision making process
D) Trial and error method - correct answer ✔✔A
,Which statement demonstrates a characteristic of critical thinker? Select all that apply
a) "Since that didn't work effectively, let's try something else?
b) "The solution has to be something that the patient is willing to do?c) "I'll talk to the patient's
PCP about the problem"
d) "Maybe there is no solution." - correct answer ✔✔A, B, C
1. Which represents the management functions that are incorporated into the management
process?
A) Planning, directing, organizing, staffing, and evaluating
B) Planning, organizing, staffing, directing, and controlling
C) Organizing, planning, staffing, directing, and evaluating
D) Organizing, staffing, planning, implementing, and controlling - correct answer ✔✔B
4.) What does the Hawthorne effect implied about people?
A) Human beings under investigation will respond to the fact that they are being studied
B) Production will increase or decrease as light in a factory is increased or decreased
C) Membership in small groups forms social control
D) People are inherently good and will seek out work - correct answer ✔✔A
5.) Managing conflict among staff members would occur in which part of the management
process?
A) Planning
B) Organizing
C) Directing
D) Evaluating - correct answer ✔✔C
, 6. What is the idea that workers should be hired, trained, and promoted based on their
competence and abilities related to?
A) Part of the management functions identified by Fayol
B) The result of the human relations studies
C) The outcome of studies done by Mayo at the Hawthorne Works
D) One of the four overriding principles of scientific management - correct answer ✔✔D
8. Which leadership style maintains strong control over the work group and uses coercion to
motivate others?
A) Authoritarian
B) Democratic
C) Laissez-faire
D) A contingency approach - correct answer ✔✔A
9. Which statement about situational or contingency leadership theory is correct?
A) High relationship behavior is much more essential to a good manager than high task behavior
B) This leadership model is effective in bureaucratic organizations because it is task focused
C) Management should be consistent in different situations so workers understand what is
expected of them
D) The leadership style chosen by a manager should reflect the task/relationship behavior of
those being managed - correct answer ✔✔D
10. Which statement depicts leadership?
A) A leadership position is assigned
B) A leadership position carries a legitimate source of power
C) Members of a group will follow a person in a leadership position only by choice
D) Leadership requires meeting organizational goals - correct answer ✔✔C
Questions
What statement is true regarding leadership?
a)It is an analysis of the situation
b) It is closely related to evaluation
c) it involves choosing between courses of action
d) it is dependent upon finding the cause of the problem - correct answer ✔✔C
What is the best definition of decision making?
a) the planning process of management
B) the evaluation phase of the executive role
c) one step in problem solving process
d) required to justify the need for scarce items - correct answer ✔✔C
Which statement is true regarding critical thinking?
a) it is a simple approach to decision making
b) it is narrower in scope than decision making
c) it requires reasoning and creative analysis
d) it is a synonym for the problem- solving process - correct answer ✔✔C
What is heuristics?
A) discrete, unconscious process to allow individuals to solve problems quickly
B) Set of rules to encourage learner to discover solutions for themselves
C) Formal process and structure in the decision making process
D) Trial and error method - correct answer ✔✔A
,Which statement demonstrates a characteristic of critical thinker? Select all that apply
a) "Since that didn't work effectively, let's try something else?
b) "The solution has to be something that the patient is willing to do?c) "I'll talk to the patient's
PCP about the problem"
d) "Maybe there is no solution." - correct answer ✔✔A, B, C
1. Which represents the management functions that are incorporated into the management
process?
A) Planning, directing, organizing, staffing, and evaluating
B) Planning, organizing, staffing, directing, and controlling
C) Organizing, planning, staffing, directing, and evaluating
D) Organizing, staffing, planning, implementing, and controlling - correct answer ✔✔B
4.) What does the Hawthorne effect implied about people?
A) Human beings under investigation will respond to the fact that they are being studied
B) Production will increase or decrease as light in a factory is increased or decreased
C) Membership in small groups forms social control
D) People are inherently good and will seek out work - correct answer ✔✔A
5.) Managing conflict among staff members would occur in which part of the management
process?
A) Planning
B) Organizing
C) Directing
D) Evaluating - correct answer ✔✔C
, 6. What is the idea that workers should be hired, trained, and promoted based on their
competence and abilities related to?
A) Part of the management functions identified by Fayol
B) The result of the human relations studies
C) The outcome of studies done by Mayo at the Hawthorne Works
D) One of the four overriding principles of scientific management - correct answer ✔✔D
8. Which leadership style maintains strong control over the work group and uses coercion to
motivate others?
A) Authoritarian
B) Democratic
C) Laissez-faire
D) A contingency approach - correct answer ✔✔A
9. Which statement about situational or contingency leadership theory is correct?
A) High relationship behavior is much more essential to a good manager than high task behavior
B) This leadership model is effective in bureaucratic organizations because it is task focused
C) Management should be consistent in different situations so workers understand what is
expected of them
D) The leadership style chosen by a manager should reflect the task/relationship behavior of
those being managed - correct answer ✔✔D
10. Which statement depicts leadership?
A) A leadership position is assigned
B) A leadership position carries a legitimate source of power
C) Members of a group will follow a person in a leadership position only by choice
D) Leadership requires meeting organizational goals - correct answer ✔✔C
