Nursing Management – Chapter 1: Introducing Nursing Management – Study Guide & Practice
Questions
*Answer: 1*
*Explanation: *
1. While all of the options given are driving forces in today's healthcare environment, the cost of
providing care is still the primary issue. Cost of care controls access, availability, and quality.
2. Access to care is controlled by the ability to pay.
3. Care will not be available if it cannot be funded.
4. Healthcare providers do not like to correlate quality with cost, but the economic reality is that
quality care must also be funded care. - ANS ✔✔A nurse manager is participating in the
healthcare organization's strategic planning committee. Which factor is the primary driving
force and controlling factor in new initiatives this committee might recommend?
1. Cost of care
2. Access to care
3. Availability of care
4. Quality of care
*Answer: 3*
*Explanation:*
1. In 2009, healthcare costs consumed more than 17% of the country's gross domestic product.
2. Implementation of PPACA and its regulations have not been formulated.
3. The United States spends more than $2.5 trillion on healthcare annually, more than any other
country.
4. While this act has been passed, it is not operationalized. Healthcare spending continues to
rise. - ANS ✔✔A nurse has been invited to discuss healthcare costs at a senior citizens' club.
What information should the nurse plan to include in this discussion?
,1. While healthcare costs continue to rise, the percentage of the United States (U.S.) economy
spent on healthcare has slowly declined to less than 12%.
2. Regulations brought about by the Patient Protection and Affordable Care Act (PPACA) should
bring financial relief to healthcare consumers.
3. The United States spends more money on healthcare than any other country.
4. Healthcare spending in the United States is slowly declining due to passage of bills such as
the Patient Protection and Affordable Care Act (PPACA).
*Answer: 2*
*Explanation:*
1. Wondering about a break in sterility indicates that the nurse is concerned about the process
that might have contributed to this infection.
2. The nurse who focuses on taking care of the results of a potential medical mistake is not
accepting the seriousness of the situation.
3. The Centers for Medicare and Medicaid Services no longer cover the costs incurred by
medical mistakes. This urinary tract infection could cost the hospital the cost of treatment,
including increased length of stay.
4. The nurse has identified that improper care may result in poor outcomes for the client. - ANS
✔✔A 70-year-old client develops a catheter-induced urinary tract infection. Which statement by
the nurse would indicate to the nurse manager a need for additional understanding of this
situation?
1. "I wonder if there was a break of sterility when this catheter was inserted."
2. "Thankfully we can treat this with an antibiotic."
3. "This could potentially cost the hospital a lot of money."
4. "I will talk to my unlicensed assistants about proper urinary catheter care."
*Answer: 2, 3, 4*
*Explanation:*
, 1. The philosophy of quality management is focus on the needs of the client. If there is no
reason for the visitors to leave other than it is after visiting hours, this is not focused on client
need.
2. Even though 2:00 p.m. is after "lunchtime," this nurse is focused on the client's needs. This is
an example of quality management.
3. Quality management empowers the employee to evaluate quality.
4. This nurse has seen a need and is working to improve the quality of service. This is quality
management.
5. Salary increases can be tied to quality improvement initiatives, but just asking for an increase
is not quality management. - ANS ✔✔Which healthcare situations reflect the philosophy of
quality management as designed by Deming? Select all that apply.
1. A nurse asks visitors to leave because it is after visiting hours.
2. At 2:00 p.m. the nurse orders a lunch tray for a client who has just been removed from
nothing by mouth (NPO) status.
3. A nurse tells the manager that a housekeeper's work is not up to standards.
4. A nurse volunteers to take a Spanish language class to be able to communicate with clients.
5. A nurse who has not made a medication error in two years asks for a salary increase.
*Answer: 2, 3, 5*
*Explanation:*
1. The client can still voice concerns even after discharge.
2. These client satisfaction surveys are a good mechanism for discussing care issues.
3. Telephone calls are a means of discussing client care issues.
4. ANA is not a forum for complaints about care in a specific hospitalization.
5. The AHRQ has a mechanism for reporting care issues. - ANS ✔✔A client who was discharged
yesterday is very upset about the quality of care received during hospitalization for gastric
surgery. What options for reporting concerns does this client have? Select all that apply.
Questions
*Answer: 1*
*Explanation: *
1. While all of the options given are driving forces in today's healthcare environment, the cost of
providing care is still the primary issue. Cost of care controls access, availability, and quality.
2. Access to care is controlled by the ability to pay.
3. Care will not be available if it cannot be funded.
4. Healthcare providers do not like to correlate quality with cost, but the economic reality is that
quality care must also be funded care. - ANS ✔✔A nurse manager is participating in the
healthcare organization's strategic planning committee. Which factor is the primary driving
force and controlling factor in new initiatives this committee might recommend?
1. Cost of care
2. Access to care
3. Availability of care
4. Quality of care
*Answer: 3*
*Explanation:*
1. In 2009, healthcare costs consumed more than 17% of the country's gross domestic product.
2. Implementation of PPACA and its regulations have not been formulated.
3. The United States spends more than $2.5 trillion on healthcare annually, more than any other
country.
4. While this act has been passed, it is not operationalized. Healthcare spending continues to
rise. - ANS ✔✔A nurse has been invited to discuss healthcare costs at a senior citizens' club.
What information should the nurse plan to include in this discussion?
,1. While healthcare costs continue to rise, the percentage of the United States (U.S.) economy
spent on healthcare has slowly declined to less than 12%.
2. Regulations brought about by the Patient Protection and Affordable Care Act (PPACA) should
bring financial relief to healthcare consumers.
3. The United States spends more money on healthcare than any other country.
4. Healthcare spending in the United States is slowly declining due to passage of bills such as
the Patient Protection and Affordable Care Act (PPACA).
*Answer: 2*
*Explanation:*
1. Wondering about a break in sterility indicates that the nurse is concerned about the process
that might have contributed to this infection.
2. The nurse who focuses on taking care of the results of a potential medical mistake is not
accepting the seriousness of the situation.
3. The Centers for Medicare and Medicaid Services no longer cover the costs incurred by
medical mistakes. This urinary tract infection could cost the hospital the cost of treatment,
including increased length of stay.
4. The nurse has identified that improper care may result in poor outcomes for the client. - ANS
✔✔A 70-year-old client develops a catheter-induced urinary tract infection. Which statement by
the nurse would indicate to the nurse manager a need for additional understanding of this
situation?
1. "I wonder if there was a break of sterility when this catheter was inserted."
2. "Thankfully we can treat this with an antibiotic."
3. "This could potentially cost the hospital a lot of money."
4. "I will talk to my unlicensed assistants about proper urinary catheter care."
*Answer: 2, 3, 4*
*Explanation:*
, 1. The philosophy of quality management is focus on the needs of the client. If there is no
reason for the visitors to leave other than it is after visiting hours, this is not focused on client
need.
2. Even though 2:00 p.m. is after "lunchtime," this nurse is focused on the client's needs. This is
an example of quality management.
3. Quality management empowers the employee to evaluate quality.
4. This nurse has seen a need and is working to improve the quality of service. This is quality
management.
5. Salary increases can be tied to quality improvement initiatives, but just asking for an increase
is not quality management. - ANS ✔✔Which healthcare situations reflect the philosophy of
quality management as designed by Deming? Select all that apply.
1. A nurse asks visitors to leave because it is after visiting hours.
2. At 2:00 p.m. the nurse orders a lunch tray for a client who has just been removed from
nothing by mouth (NPO) status.
3. A nurse tells the manager that a housekeeper's work is not up to standards.
4. A nurse volunteers to take a Spanish language class to be able to communicate with clients.
5. A nurse who has not made a medication error in two years asks for a salary increase.
*Answer: 2, 3, 5*
*Explanation:*
1. The client can still voice concerns even after discharge.
2. These client satisfaction surveys are a good mechanism for discussing care issues.
3. Telephone calls are a means of discussing client care issues.
4. ANA is not a forum for complaints about care in a specific hospitalization.
5. The AHRQ has a mechanism for reporting care issues. - ANS ✔✔A client who was discharged
yesterday is very upset about the quality of care received during hospitalization for gastric
surgery. What options for reporting concerns does this client have? Select all that apply.
