C208 Final assessment questions and answers
2026\2027 A+ Grade
Which stage in Kurt Lewin's change model involves changes being institutionalized in the corporate
culture?
- correct answer a)Unfreezing
b)Changing
c)Freezing
d)Refreezing
D
Which of the following does not characterize the management style known as empowerment?
- correct answer a)Delegation
b) Use of teams
c) Reliance on hierarchy
d) Autonomy of workers
C
What is the first step in John Kotter's eight-step process for transformational change?
- correct answer a) Form a guiding coalition
b) Create a vision
c) Establish a sense of urgency
d) Empower others to act
C
, Which of the following is not an explanation for why people resist change at work?
- correct answer a) Defensive managers who create an expectation of negative change.
b) Fear of change that will hurt them through layoffs, unpleasant new responsibilities.
c) Resentment over being forced to accept change.
d) Management has explained and demonstrated the need for change.
D
Why does John Kotter advocate creating "short-term wins" in his eight-step process for change?
- correct answer a) They help to create a feeling of progress as well as an opportunity to reward
employees.
b) They justify the change effort for senior management.
c) They allow old ways to be retired.
d) None of the above
A
The development of the Internet is an example of ____________.
- correct answer a) common innovation
b) incremental innovation
c) semi-radical innovation
d) radical innovation
D
Which stage in Kurt Lewin's change model involves people employing new skills and attitudes and being
rewarded by the organization for doing so?
- correct answer a) Unfreezing
b) Refreezing
c) Changing
2026\2027 A+ Grade
Which stage in Kurt Lewin's change model involves changes being institutionalized in the corporate
culture?
- correct answer a)Unfreezing
b)Changing
c)Freezing
d)Refreezing
D
Which of the following does not characterize the management style known as empowerment?
- correct answer a)Delegation
b) Use of teams
c) Reliance on hierarchy
d) Autonomy of workers
C
What is the first step in John Kotter's eight-step process for transformational change?
- correct answer a) Form a guiding coalition
b) Create a vision
c) Establish a sense of urgency
d) Empower others to act
C
, Which of the following is not an explanation for why people resist change at work?
- correct answer a) Defensive managers who create an expectation of negative change.
b) Fear of change that will hurt them through layoffs, unpleasant new responsibilities.
c) Resentment over being forced to accept change.
d) Management has explained and demonstrated the need for change.
D
Why does John Kotter advocate creating "short-term wins" in his eight-step process for change?
- correct answer a) They help to create a feeling of progress as well as an opportunity to reward
employees.
b) They justify the change effort for senior management.
c) They allow old ways to be retired.
d) None of the above
A
The development of the Internet is an example of ____________.
- correct answer a) common innovation
b) incremental innovation
c) semi-radical innovation
d) radical innovation
D
Which stage in Kurt Lewin's change model involves people employing new skills and attitudes and being
rewarded by the organization for doing so?
- correct answer a) Unfreezing
b) Refreezing
c) Changing
