COPE Health Scholars Written Exam
Study Guide Questions and
Answers35
TKO - ANSWERS-Stands for: To Keep Open
Definition: Order to keep just enough flow through the IV to keep the vein open
BM - ANSWERS-Stands for: Bowel Movement
Definition: Taking a poo, shit or deuce
NPO - ANSWERS-Stands for: Non per Os
Definition: Nothing By Mouth
Ex) Food, medication, drinks etc.
HIPAA - ANSWERS-Stands for: Health Insurance Portability and Accountability Act
Definition:
-Ensures privacy information
-Standardizes health care
-Insurance portability
PHI - ANSWERS-Stands for: Protected Health Information
,Definition: Protects patients health information, payment methods, care provided, and
identifying information
PPE - ANSWERS-Stands for: Personal Protective Equipment
Definition: Equipment used to reduce exposure to, and protect against, infectious materials
HCAHPS - ANSWERS-Stands for: Hospital Consumer Assessment of Health care Providers and
Systems
Definition: 25% of incentives; patient experience survey
TJC - ANSWERS-Stands for: The Joint Commission
Definition: Focuses on safety and quality of health care
OSHA - ANSWERS-Stands for: Occupational Safety and Health Act
Definition: A federal organization, concerns with health care facilities, industrial safety and for
workers (through immunization)
POLST - ANSWERS-Stands for: Physicians Orders for Life-Sustaining Treatment
Definition: A medical document completed by a patient that states the type of life-sustaining
treatment(s) they may or may not want
,Reschedule Shift - ANSWERS-Definition: A shift that has been rescheduled more that 48 hours
prior
# of Allotments/Rotation: 3 shifts/rotation
Excused Missed Shift - ANSWERS-Definition: A missed shift where the scholar emails the
Department Coordinator within 48 hours of the shift
# of Allotments/Rotation: 2 shifts/rotation
Unexcused Missed Shift - ANSWERS-Definition: A missed shift where the scholar DOES NOT
email the Department Coordinator within 48 hours of the shift
# of Allotments/Rotation: 0 shifts/rotation
Types of Program Hours - ANSWERS-(Key: "PERM FT")
(1) Projects
(2) Educational Series
(3) Recruitment
(4) Meetings
(5) Flooring
(6) Training
Record Compliance: CPR is to be renewed every ______________. - ANSWERS-2 years
Record Compliance: TB is to be renewed every _______________. - ANSWERS-1 years (every
year)
, List the 11 HCAHPS Measures (or Domains) - ANSWERS-(Key: DEEP NOT CCRL")
(1) Discharge information
(2) Environment cleanliness
(3) Environment quietness
(4) Physician communication
(5) Nurse communication
(6) Overall hospital rating
(7) Transition of care
(8) Communication about medications
(9) Communication about pain
(10) Responsiveness of hospital staff
(11) Likeliness to recommend
(12) Medic communication
Service Excellence: AIDET stands for - ANSWERS-A- Acknowledge the patient
I- Introduce yourself as a H.S
D- Duration of task should be communicated
E- Explain the task you are doing
T- Thank the patient
Service Excellence: SKAHI stands for - ANSWERS-S- Signs outside the door
K- Knock on the door
A- Assess patient's surroundings to understand their state
H- Hand hygiene (Sanitizer + Gloves)
I- (Identify the patient in 2 ways)
Study Guide Questions and
Answers35
TKO - ANSWERS-Stands for: To Keep Open
Definition: Order to keep just enough flow through the IV to keep the vein open
BM - ANSWERS-Stands for: Bowel Movement
Definition: Taking a poo, shit or deuce
NPO - ANSWERS-Stands for: Non per Os
Definition: Nothing By Mouth
Ex) Food, medication, drinks etc.
HIPAA - ANSWERS-Stands for: Health Insurance Portability and Accountability Act
Definition:
-Ensures privacy information
-Standardizes health care
-Insurance portability
PHI - ANSWERS-Stands for: Protected Health Information
,Definition: Protects patients health information, payment methods, care provided, and
identifying information
PPE - ANSWERS-Stands for: Personal Protective Equipment
Definition: Equipment used to reduce exposure to, and protect against, infectious materials
HCAHPS - ANSWERS-Stands for: Hospital Consumer Assessment of Health care Providers and
Systems
Definition: 25% of incentives; patient experience survey
TJC - ANSWERS-Stands for: The Joint Commission
Definition: Focuses on safety and quality of health care
OSHA - ANSWERS-Stands for: Occupational Safety and Health Act
Definition: A federal organization, concerns with health care facilities, industrial safety and for
workers (through immunization)
POLST - ANSWERS-Stands for: Physicians Orders for Life-Sustaining Treatment
Definition: A medical document completed by a patient that states the type of life-sustaining
treatment(s) they may or may not want
,Reschedule Shift - ANSWERS-Definition: A shift that has been rescheduled more that 48 hours
prior
# of Allotments/Rotation: 3 shifts/rotation
Excused Missed Shift - ANSWERS-Definition: A missed shift where the scholar emails the
Department Coordinator within 48 hours of the shift
# of Allotments/Rotation: 2 shifts/rotation
Unexcused Missed Shift - ANSWERS-Definition: A missed shift where the scholar DOES NOT
email the Department Coordinator within 48 hours of the shift
# of Allotments/Rotation: 0 shifts/rotation
Types of Program Hours - ANSWERS-(Key: "PERM FT")
(1) Projects
(2) Educational Series
(3) Recruitment
(4) Meetings
(5) Flooring
(6) Training
Record Compliance: CPR is to be renewed every ______________. - ANSWERS-2 years
Record Compliance: TB is to be renewed every _______________. - ANSWERS-1 years (every
year)
, List the 11 HCAHPS Measures (or Domains) - ANSWERS-(Key: DEEP NOT CCRL")
(1) Discharge information
(2) Environment cleanliness
(3) Environment quietness
(4) Physician communication
(5) Nurse communication
(6) Overall hospital rating
(7) Transition of care
(8) Communication about medications
(9) Communication about pain
(10) Responsiveness of hospital staff
(11) Likeliness to recommend
(12) Medic communication
Service Excellence: AIDET stands for - ANSWERS-A- Acknowledge the patient
I- Introduce yourself as a H.S
D- Duration of task should be communicated
E- Explain the task you are doing
T- Thank the patient
Service Excellence: SKAHI stands for - ANSWERS-S- Signs outside the door
K- Knock on the door
A- Assess patient's surroundings to understand their state
H- Hand hygiene (Sanitizer + Gloves)
I- (Identify the patient in 2 ways)
