Leadership & Management Exam #2 – Nursing Practice Questions, Review Guide
and Study Material
Define: Patient Care Delivery Model - ANS ✔✔-Method or system of organizing and delivering
patient care
What encompasses the Patient Care Delivery Model? - ANS ✔✔-Delegation
-Resource utilization
-Communication methodologies
-Clinical decision-making processes
-Management Structure
Where does the Patient Care Delivery model emerge from? - ANS ✔✔-Emerges from the
mission, vision, values structure
Define Mission - ANS ✔✔-Why the organization exists
-Where it wants to go
**Everything flows from the mission**
Define Values - ANS ✔✔-Principles that will help the organization get where it wants to go
Define Vision - ANS ✔✔-Where the organization wants to be
Functional Patient Care Delivery Model - ANS ✔✔-Work is assigned by tasks
-Ex: IV teams or skin teams
,Primary Patient Care Delivery Model - ANS ✔✔-A nurse is assigned as the lead caregiver to plan
and coordinate care
Team Patient Care Delivery Model - ANS ✔✔-Similar to functional nursing in which a team
provides care based on tasks and skill levels and comptence
Modular Patient Care Delivery Model - ANS ✔✔-A two-person team providing care to a group of
patients
-Ex: RN & PCA
Case Management Patient Care Delivery Model - ANS ✔✔-A nurse coordinates care using
clinical pathways and quality criteria
Interdisciplinary Patient Care Delivery Model - ANS ✔✔-Practice partnerships, primary care
partnerships
Define Workforce Management - ANS ✔✔-Describes the process by which responsibilities for
patient care are assigned and how the work is coordinated among caregivers
**Begins with the Patient Care Delivery Model**
What are the components of workforce management? - ANS ✔✔-Patient Care Delivery Model
-Patient Classification
-Core Scheduling
-Staffing assignments
-Evaluating staff effectiveness
What is used to create the core schedule? - ANS ✔✔-Patient projection volume
, Descriptive Method for Staffing - ANS ✔✔-Based on SUBJECTIVE data from the manager's
experience and intuition
-Manager looks at data and determines what they think is appropriate
Industrial Engineering Method for Staffing - ANS ✔✔-Developed by industry to improve
productivity
-Measurement of staff work via sampling and time-and-motion studies
-Provides information about the time it takes to do specific work
**Relying solely on this method due to the complex nature of nursing**
Management Engineering Method for Staffing - ANS ✔✔-Optimizes the workload by developing
a staffing model
-Systematic analysis yields a projection for an appropriate and cost-effective staffing pattern
-Method is as successful as the information provided
**Very data driven model; must have accurate data to be useful**
Centralized Staffing - ANS ✔✔-One person to schedule
-Unit manager ultimately responsible
-More fair to employees
-Not as flexible
Decentralized Staffing - ANS ✔✔-Manager/staff does staffing
-More in control/increase autonomy
-Staff may be treat unfairly due to favoritism
and Study Material
Define: Patient Care Delivery Model - ANS ✔✔-Method or system of organizing and delivering
patient care
What encompasses the Patient Care Delivery Model? - ANS ✔✔-Delegation
-Resource utilization
-Communication methodologies
-Clinical decision-making processes
-Management Structure
Where does the Patient Care Delivery model emerge from? - ANS ✔✔-Emerges from the
mission, vision, values structure
Define Mission - ANS ✔✔-Why the organization exists
-Where it wants to go
**Everything flows from the mission**
Define Values - ANS ✔✔-Principles that will help the organization get where it wants to go
Define Vision - ANS ✔✔-Where the organization wants to be
Functional Patient Care Delivery Model - ANS ✔✔-Work is assigned by tasks
-Ex: IV teams or skin teams
,Primary Patient Care Delivery Model - ANS ✔✔-A nurse is assigned as the lead caregiver to plan
and coordinate care
Team Patient Care Delivery Model - ANS ✔✔-Similar to functional nursing in which a team
provides care based on tasks and skill levels and comptence
Modular Patient Care Delivery Model - ANS ✔✔-A two-person team providing care to a group of
patients
-Ex: RN & PCA
Case Management Patient Care Delivery Model - ANS ✔✔-A nurse coordinates care using
clinical pathways and quality criteria
Interdisciplinary Patient Care Delivery Model - ANS ✔✔-Practice partnerships, primary care
partnerships
Define Workforce Management - ANS ✔✔-Describes the process by which responsibilities for
patient care are assigned and how the work is coordinated among caregivers
**Begins with the Patient Care Delivery Model**
What are the components of workforce management? - ANS ✔✔-Patient Care Delivery Model
-Patient Classification
-Core Scheduling
-Staffing assignments
-Evaluating staff effectiveness
What is used to create the core schedule? - ANS ✔✔-Patient projection volume
, Descriptive Method for Staffing - ANS ✔✔-Based on SUBJECTIVE data from the manager's
experience and intuition
-Manager looks at data and determines what they think is appropriate
Industrial Engineering Method for Staffing - ANS ✔✔-Developed by industry to improve
productivity
-Measurement of staff work via sampling and time-and-motion studies
-Provides information about the time it takes to do specific work
**Relying solely on this method due to the complex nature of nursing**
Management Engineering Method for Staffing - ANS ✔✔-Optimizes the workload by developing
a staffing model
-Systematic analysis yields a projection for an appropriate and cost-effective staffing pattern
-Method is as successful as the information provided
**Very data driven model; must have accurate data to be useful**
Centralized Staffing - ANS ✔✔-One person to schedule
-Unit manager ultimately responsible
-More fair to employees
-Not as flexible
Decentralized Staffing - ANS ✔✔-Manager/staff does staffing
-More in control/increase autonomy
-Staff may be treat unfairly due to favoritism
