ESSENTIALS KNOWLEDGE CHECK WEEK 1
FINAL PAPER 2026 QUESTIONS WITH
VERIFIED CORRECT ANSWERS ELITE
STUDY GUIDE FULL SOLUTION GRADED A+
⩥ True or False? Each year, customers on the Magenta First Responder
plans will be asked to re-verify their first responder status. Answer: True
⩥ Which of the following are eligible for the Magenta First Responder
plan?Select all that apply:
A. Certified EMT
B. 911 Operations Center employee
C. Federal first responder
D. Spouse of a first responder who lost their life in the line of duty as
part of an eligible first responder organization. Answer: A, B, D
⩥ Bruce is pretty upset because his phones keeps restarting itself. Which
of the following are examples of responding with empathy? Select all
that apply:
A. Has there been any liquid damage?
B. That must be so frustrating. This is definitely not the experience we
want our customers to have.
C. I completely understand how frustrating this is.
, D. I know how important it is for your phone to work.. Answer: B, C, D
⩥ Feature or benefit? This device will help you stay connected to those
who matter most!. Answer: Benefit
⩥ It's that simple: We're about the ___________ !. Answer: Customer
⩥ What does the 80/20 rule mean, when having a two-way
conversation? Select all that apply:
A. You do 80% of the talking
B. The customer does 20% of the talking
C. The customer does 80% of the talking
D. You use 20% of the conversation to ask great questions and confirm
understanding. Answer: C, D
⩥ True or False? The T-Mobile coverage map displays four tiers of
signal strength, using different shades of magenta.. Answer: False
⩥ T-Mobile's Un-carrier Principles are: Select all that apply:
A. Customer Focus
B. Value Troubleshooting
C. Freedom
D. Serious Fun
FINAL PAPER 2026 QUESTIONS WITH
VERIFIED CORRECT ANSWERS ELITE
STUDY GUIDE FULL SOLUTION GRADED A+
⩥ True or False? Each year, customers on the Magenta First Responder
plans will be asked to re-verify their first responder status. Answer: True
⩥ Which of the following are eligible for the Magenta First Responder
plan?Select all that apply:
A. Certified EMT
B. 911 Operations Center employee
C. Federal first responder
D. Spouse of a first responder who lost their life in the line of duty as
part of an eligible first responder organization. Answer: A, B, D
⩥ Bruce is pretty upset because his phones keeps restarting itself. Which
of the following are examples of responding with empathy? Select all
that apply:
A. Has there been any liquid damage?
B. That must be so frustrating. This is definitely not the experience we
want our customers to have.
C. I completely understand how frustrating this is.
, D. I know how important it is for your phone to work.. Answer: B, C, D
⩥ Feature or benefit? This device will help you stay connected to those
who matter most!. Answer: Benefit
⩥ It's that simple: We're about the ___________ !. Answer: Customer
⩥ What does the 80/20 rule mean, when having a two-way
conversation? Select all that apply:
A. You do 80% of the talking
B. The customer does 20% of the talking
C. The customer does 80% of the talking
D. You use 20% of the conversation to ask great questions and confirm
understanding. Answer: C, D
⩥ True or False? The T-Mobile coverage map displays four tiers of
signal strength, using different shades of magenta.. Answer: False
⩥ T-Mobile's Un-carrier Principles are: Select all that apply:
A. Customer Focus
B. Value Troubleshooting
C. Freedom
D. Serious Fun
