PRINCIPLES OF EQUALITY AND DIVERSITY
IN OPERATIONAL DELIVERY EXAMPREP
STUDY GUIDE 2026 DETAILED QUESTIONS
AND CORRECT ANSWERS GRADED A+
●● Diversity. Answer: Identity-based differences among and between
people that affect their lives as applicants, employees, and customers.
●● hidden diversity. Answer: Differences in traits that are deep-level and
may be concealed or revealed at discretion by individuals who possess
them.
●● identity group. Answer: A collective of individuals who share the
same demographic characteristics such as race, sex, or age.
●● Inclusion. Answer: The degree to which employees are accepted and
treated fairly by their organization.
●● invisible social identities. Answer: Membership in an identity group
based on hidden diversity traits such as sexual orientation or a
nonobservable disability that may be concealed or revealed.
, ●● managing diversity. Answer: Ways in which organizations seek to
ensure that members of diverse groups are valued and treated fairly
within organizations.
●● surface-level diversity. Answer: Diversity in the form of
characteristics of individuals that are readily visible, including, but not
limited to, age, body size, visible disabilities, race, or sex.
●● glass ceiling. Answer: An invisible barrier based on the prejudicial
beliefs of organizational decision makers that prevents women from
moving beyond certain levels within a company.
●● model minority myth. Answer: A stereotype that portrays Asian men
and women as obedient and successful and is often used to justify
socioeconomic disparities between other racial minority groups.
●● Passing. Answer: The decision to not disclose one's invisible social
identity.
●● Revealing. Answer: The decision to disclose one's invisible social
identity.
●● sexual harassment. Answer: Harassment based on a person's sex, and
can (but does not have to) include unwanted sexual advances, requests
for sexual favors, or physical and verbal acts of a sexual nature.
IN OPERATIONAL DELIVERY EXAMPREP
STUDY GUIDE 2026 DETAILED QUESTIONS
AND CORRECT ANSWERS GRADED A+
●● Diversity. Answer: Identity-based differences among and between
people that affect their lives as applicants, employees, and customers.
●● hidden diversity. Answer: Differences in traits that are deep-level and
may be concealed or revealed at discretion by individuals who possess
them.
●● identity group. Answer: A collective of individuals who share the
same demographic characteristics such as race, sex, or age.
●● Inclusion. Answer: The degree to which employees are accepted and
treated fairly by their organization.
●● invisible social identities. Answer: Membership in an identity group
based on hidden diversity traits such as sexual orientation or a
nonobservable disability that may be concealed or revealed.
, ●● managing diversity. Answer: Ways in which organizations seek to
ensure that members of diverse groups are valued and treated fairly
within organizations.
●● surface-level diversity. Answer: Diversity in the form of
characteristics of individuals that are readily visible, including, but not
limited to, age, body size, visible disabilities, race, or sex.
●● glass ceiling. Answer: An invisible barrier based on the prejudicial
beliefs of organizational decision makers that prevents women from
moving beyond certain levels within a company.
●● model minority myth. Answer: A stereotype that portrays Asian men
and women as obedient and successful and is often used to justify
socioeconomic disparities between other racial minority groups.
●● Passing. Answer: The decision to not disclose one's invisible social
identity.
●● Revealing. Answer: The decision to disclose one's invisible social
identity.
●● sexual harassment. Answer: Harassment based on a person's sex, and
can (but does not have to) include unwanted sexual advances, requests
for sexual favors, or physical and verbal acts of a sexual nature.
