NR 226 Exam 1 – Nursing Leadership & Management Practice Questions and
Study Guide
Referent - ANS ✔✔this is what motivates one person to communicate w/ another. Sights,
sounds, odors, time schedules, messages, objects, emotions, etc that cue communication
Sender - ANS ✔✔encodes and delivers message
Receiver - ANS ✔✔receives and decodes message
Message - ANS ✔✔content of the communication, verbal, nonverbal, symbolic language.
Channels - ANS ✔✔means of conveying/receiving messages through visual, auditory, tactile
senses.
Feedback - ANS ✔✔the message the receiver returns. Indicates whether or not the receiver
understood the meaning of the message.
Interpersonal variables - ANS ✔✔everyone senses, interprets and understands differently. "you
have been very quiet since your family left. Something on your mind?" One pt. might interpret
as caring, another might interpret as nosy.
Environment - ANS ✔✔needs to meet participant needs for physical and emotional comfort and
safety.
Identify forms of communication - ANS ✔✔verbal, nonverbal, symbolic, metacommunication
Verbal - ANS ✔✔spoken or written words
, nonverbal - ANS ✔✔gestures, eye contact, facial expressions, personal appearance, sounds,
personal space, posture
symbolic - ANS ✔✔verbal and nonverbal symbolism used by others to convey meaning.
Metacommunication - ANS ✔✔all factors that influence communication. Patient looks tense
about going into surgery but verablizes "surgery is no big deal" nonverbal and verbal are not
matching up
Therapeutic communication - ANS ✔✔Specific responses that encourage the expression of
feelings and ideas. Conveys acceptance and respect.
SOLER - ANS ✔✔Sit facing patient, open posture, lean toward patient, eye contact, relax.
Phases of nurse-patient relationship - ANS ✔✔Preinteraction, Orientation, Working,
Termination
Preinteraction phase - ANS ✔✔happens before meeting patient. Review all available data , talk
to other nurses who have info on patient, anticipate health concerns or issues that arise,
identify location and setting for private interaction, plan enough time.
Orientation phase - ANS ✔✔nurse and patient get to know each other. Closely observe, assess
health status, prioritize, let pt know when to expect relationship to be terminated.
Working phase - ANS ✔✔when the nurse and patient work together to solve
problems/accomplish goals.
Study Guide
Referent - ANS ✔✔this is what motivates one person to communicate w/ another. Sights,
sounds, odors, time schedules, messages, objects, emotions, etc that cue communication
Sender - ANS ✔✔encodes and delivers message
Receiver - ANS ✔✔receives and decodes message
Message - ANS ✔✔content of the communication, verbal, nonverbal, symbolic language.
Channels - ANS ✔✔means of conveying/receiving messages through visual, auditory, tactile
senses.
Feedback - ANS ✔✔the message the receiver returns. Indicates whether or not the receiver
understood the meaning of the message.
Interpersonal variables - ANS ✔✔everyone senses, interprets and understands differently. "you
have been very quiet since your family left. Something on your mind?" One pt. might interpret
as caring, another might interpret as nosy.
Environment - ANS ✔✔needs to meet participant needs for physical and emotional comfort and
safety.
Identify forms of communication - ANS ✔✔verbal, nonverbal, symbolic, metacommunication
Verbal - ANS ✔✔spoken or written words
, nonverbal - ANS ✔✔gestures, eye contact, facial expressions, personal appearance, sounds,
personal space, posture
symbolic - ANS ✔✔verbal and nonverbal symbolism used by others to convey meaning.
Metacommunication - ANS ✔✔all factors that influence communication. Patient looks tense
about going into surgery but verablizes "surgery is no big deal" nonverbal and verbal are not
matching up
Therapeutic communication - ANS ✔✔Specific responses that encourage the expression of
feelings and ideas. Conveys acceptance and respect.
SOLER - ANS ✔✔Sit facing patient, open posture, lean toward patient, eye contact, relax.
Phases of nurse-patient relationship - ANS ✔✔Preinteraction, Orientation, Working,
Termination
Preinteraction phase - ANS ✔✔happens before meeting patient. Review all available data , talk
to other nurses who have info on patient, anticipate health concerns or issues that arise,
identify location and setting for private interaction, plan enough time.
Orientation phase - ANS ✔✔nurse and patient get to know each other. Closely observe, assess
health status, prioritize, let pt know when to expect relationship to be terminated.
Working phase - ANS ✔✔when the nurse and patient work together to solve
problems/accomplish goals.
