MO221 FINAL Exam Questions and
Answers | 2026 Updated Practice
Questions | Grade A+
• Norms -✓✓Informal rules and expectations that groups establish and reinforce to
regulate member behaviors
• Examples of norms -✓✓Meetings, decision-making, communication/info
sharing, feedback, conflict/dissent
• How to establish effective norms -✓✓Ask "what behaviors do we appreciate,"
"what do we get frustrated by," and "what behaviors are not acceptable?"
• How to enact norms as a team -✓✓Discuss "how/when will we discuss counter-
productive norms," "how will we reward behaviors representing desired norms,"
and "how will we handle behavior that violates our established norms?"
• Why are effective norms critical for teams? -✓✓Good behavior unacknowledged
is likely to disappear, while bad behavior unacknowleged tends to increase in
severity.
• What 8 cultural dimensions impact teamwork and what we consider normative
behavior -✓✓Communicating, scheduling, disagreeing, trusting, deciding, leading,
persuading, and evaluating
• What are the ingredients for team effectiveness, according to the Robbins &
Judge model? -✓✓Work design, composition, process, and context
, • Process gains -✓✓When groups perform better than expected based on the
characteristics of individuals in the group
• Process losses -✓✓When groups perform worse than expected based on the
characteristics of individuals in the group
• What are the five disfunctions of teams? -✓✓Inattention to results, avoidance of
accountability, lack of committment, fear of conflict, absence of trust
• Social Loafing -✓✓The general tendency for people to expend less effort on a
task when working as part of a group than when working individually
• When is social loafing more likely to occur? -✓✓When teams have low task
interdependence, individual output is not visible, tasks are routing/uninteresting,
tasks seem unimportant, or teams don't value teamwork
• How to combat social loafing -✓✓Forming smaller teams, specializing tasks,
measuring individual performance, providing feedback to individuals, increasing
job enrichments
• The 80/20 Rule -✓✓80% of contributions are made by 20% of team members
• Why does the 80/20 rule happen -✓✓Dominant members, disengaged members,
poor team processes, etc.
• What are the five functions of teams -✓✓Results, accountability, committment,
conflict, trust
Answers | 2026 Updated Practice
Questions | Grade A+
• Norms -✓✓Informal rules and expectations that groups establish and reinforce to
regulate member behaviors
• Examples of norms -✓✓Meetings, decision-making, communication/info
sharing, feedback, conflict/dissent
• How to establish effective norms -✓✓Ask "what behaviors do we appreciate,"
"what do we get frustrated by," and "what behaviors are not acceptable?"
• How to enact norms as a team -✓✓Discuss "how/when will we discuss counter-
productive norms," "how will we reward behaviors representing desired norms,"
and "how will we handle behavior that violates our established norms?"
• Why are effective norms critical for teams? -✓✓Good behavior unacknowledged
is likely to disappear, while bad behavior unacknowleged tends to increase in
severity.
• What 8 cultural dimensions impact teamwork and what we consider normative
behavior -✓✓Communicating, scheduling, disagreeing, trusting, deciding, leading,
persuading, and evaluating
• What are the ingredients for team effectiveness, according to the Robbins &
Judge model? -✓✓Work design, composition, process, and context
, • Process gains -✓✓When groups perform better than expected based on the
characteristics of individuals in the group
• Process losses -✓✓When groups perform worse than expected based on the
characteristics of individuals in the group
• What are the five disfunctions of teams? -✓✓Inattention to results, avoidance of
accountability, lack of committment, fear of conflict, absence of trust
• Social Loafing -✓✓The general tendency for people to expend less effort on a
task when working as part of a group than when working individually
• When is social loafing more likely to occur? -✓✓When teams have low task
interdependence, individual output is not visible, tasks are routing/uninteresting,
tasks seem unimportant, or teams don't value teamwork
• How to combat social loafing -✓✓Forming smaller teams, specializing tasks,
measuring individual performance, providing feedback to individuals, increasing
job enrichments
• The 80/20 Rule -✓✓80% of contributions are made by 20% of team members
• Why does the 80/20 rule happen -✓✓Dominant members, disengaged members,
poor team processes, etc.
• What are the five functions of teams -✓✓Results, accountability, committment,
conflict, trust
