MO221 FINAL Exam Questions and Answers
| 2026 Simplified Cheat Sheet | A+ Verified
• Psychological Safety (learning orientation for companies) -✓✓A shared belief
held by team members as to whether it is safe to trust each other enough to take
risks
• Benefits of Psychological Safety -✓✓Preventing errors, creativity and
innovation, and inclusion
• What People Get Wrong About Psychological Safety" (Edmonson & Kerrisey) -
✓✓People often misunderstand psychological safety as being "nice"
• Forget the Pecking Order at Work (Margaret Heffernan) -✓✓Social cohesion —
built every coffee break, every time one team member asks another for help —
leads over time to great results
• Advantages of Team-Decision Making -✓✓Generates more favorable outcomes
Provides a broader perspective
Taps creative potential
Allows increased discussion
Makes wider use of resources
Builds ownership and buy-in
• Limitations of Team-Decision Making -✓✓Requires adequate time
Requires good leadership
May result in a compromise vs. an optimal solution
, Can be overly influenced by a vocal few
May get bogged down by over-analysis
• What must you do before making a team decision? -✓✓Identify the problem
• Groupthink -✓✓Tendency in highly cohesive teams to value consensus over
decision quality
• When is groupthink more likely? -✓✓Highly cohesive
It is isolated from outsiders
The leader is opinionated
Faces an external threat
Has recent failures
Lacks clear guidance
• Group Polarization -✓✓The tendency for members of a group discussing an
issue to move toward a more extreme version of previous positions
• Emotional Contagion -✓✓The process by which emotions are transferred from
one person to another
• Anchoring bias -✓✓Tendency to rely too heavily on the first piece of
information we learn
• Overconfidence -✓✓The tendency to be more confident than correct
| 2026 Simplified Cheat Sheet | A+ Verified
• Psychological Safety (learning orientation for companies) -✓✓A shared belief
held by team members as to whether it is safe to trust each other enough to take
risks
• Benefits of Psychological Safety -✓✓Preventing errors, creativity and
innovation, and inclusion
• What People Get Wrong About Psychological Safety" (Edmonson & Kerrisey) -
✓✓People often misunderstand psychological safety as being "nice"
• Forget the Pecking Order at Work (Margaret Heffernan) -✓✓Social cohesion —
built every coffee break, every time one team member asks another for help —
leads over time to great results
• Advantages of Team-Decision Making -✓✓Generates more favorable outcomes
Provides a broader perspective
Taps creative potential
Allows increased discussion
Makes wider use of resources
Builds ownership and buy-in
• Limitations of Team-Decision Making -✓✓Requires adequate time
Requires good leadership
May result in a compromise vs. an optimal solution
, Can be overly influenced by a vocal few
May get bogged down by over-analysis
• What must you do before making a team decision? -✓✓Identify the problem
• Groupthink -✓✓Tendency in highly cohesive teams to value consensus over
decision quality
• When is groupthink more likely? -✓✓Highly cohesive
It is isolated from outsiders
The leader is opinionated
Faces an external threat
Has recent failures
Lacks clear guidance
• Group Polarization -✓✓The tendency for members of a group discussing an
issue to move toward a more extreme version of previous positions
• Emotional Contagion -✓✓The process by which emotions are transferred from
one person to another
• Anchoring bias -✓✓Tendency to rely too heavily on the first piece of
information we learn
• Overconfidence -✓✓The tendency to be more confident than correct
