MO221 FINAL Exam Questions and
Answers | 2026 Complete Exam Prep
| A+ Verified
• what are the 8 cultural dimensions that impact teamwork and what we consider
normative behavior? -✓✓communicating
scheduling
disagreeing
trusting
evaluating
persuading
leading
deciding
• social identity theory (tajfel & turner) -✓✓we partially define ourselves based on
our group members; group membership is powerful in shaping our behavior
• what can mission statements do for organizations? -✓✓they create shared
responsibility & social identity that help differentiate their brand from competitors
and clarify their purpose
ex: fidelity - to strengthen the financial well-being of our clients.
• robbins & judge model for team effectiveness -✓✓team effectiveness is a result
of:
work design
,composition
process
context
• process gains -✓✓when groups perform better than expected based on the
characteristics of the individuals in the group; many teams outperform the average
individual
• process losses -✓✓when teams perform worse than expected based on the
characteristics of the individuals in the group; some teams do worse than the
average individual
process losses can come from coordination, communication, motivation, etc.
• what are the five dysfunctions of teams? -✓✓inattention to results
avoidance of accountability
lack of commitment
fear of conflict
absence of trust
• team behaviors related to:
inattention to results -✓✓poor result, focus on individual work, easily distracted
• team behaviors related to:
avoidance of accountability -✓✓tolerate poor performance, miss
deadlines/deliverables
, • team behaviors related to:
lack of commitment -✓✓second-guess/revisit decisions, overanalyze, fear failure
• team behaviors related to:
fear of conflict -✓✓avoid problems, create artificial harmony, have boring
meetings
• team behaviors related to:
absence of trust -✓✓hide mistakes, make assumptions, hold grudges
• social loafing -✓✓the general tendency for people to expend less effort on a task
when working as part of a group than when working individually
• when is social loafing more likely to occur -✓✓teams have low task
interdependence
individual output is not visible
tasks are routine, uninteresting
tasks seem unimportant
teams don't value teamwork
• how to combat social loafing -✓✓forming smaller teams
specializing tasks
measuring individual performance
providing feedback to individuals
increasing job enrichment
Answers | 2026 Complete Exam Prep
| A+ Verified
• what are the 8 cultural dimensions that impact teamwork and what we consider
normative behavior? -✓✓communicating
scheduling
disagreeing
trusting
evaluating
persuading
leading
deciding
• social identity theory (tajfel & turner) -✓✓we partially define ourselves based on
our group members; group membership is powerful in shaping our behavior
• what can mission statements do for organizations? -✓✓they create shared
responsibility & social identity that help differentiate their brand from competitors
and clarify their purpose
ex: fidelity - to strengthen the financial well-being of our clients.
• robbins & judge model for team effectiveness -✓✓team effectiveness is a result
of:
work design
,composition
process
context
• process gains -✓✓when groups perform better than expected based on the
characteristics of the individuals in the group; many teams outperform the average
individual
• process losses -✓✓when teams perform worse than expected based on the
characteristics of the individuals in the group; some teams do worse than the
average individual
process losses can come from coordination, communication, motivation, etc.
• what are the five dysfunctions of teams? -✓✓inattention to results
avoidance of accountability
lack of commitment
fear of conflict
absence of trust
• team behaviors related to:
inattention to results -✓✓poor result, focus on individual work, easily distracted
• team behaviors related to:
avoidance of accountability -✓✓tolerate poor performance, miss
deadlines/deliverables
, • team behaviors related to:
lack of commitment -✓✓second-guess/revisit decisions, overanalyze, fear failure
• team behaviors related to:
fear of conflict -✓✓avoid problems, create artificial harmony, have boring
meetings
• team behaviors related to:
absence of trust -✓✓hide mistakes, make assumptions, hold grudges
• social loafing -✓✓the general tendency for people to expend less effort on a task
when working as part of a group than when working individually
• when is social loafing more likely to occur -✓✓teams have low task
interdependence
individual output is not visible
tasks are routine, uninteresting
tasks seem unimportant
teams don't value teamwork
• how to combat social loafing -✓✓forming smaller teams
specializing tasks
measuring individual performance
providing feedback to individuals
increasing job enrichment
