NUR 311 EXAM 1 QUESTIONS AND
ANSWERS 2026 VERIFIED.
1. Patient-centered care
2. Teamwork and collaboration
3. Evidence based practice
4. Quality improvement
5.Safety
6. Informatics - ANS What are the 6 QSEN competencies?
The provision of caring and compassionate, culturally sensitive care that addresses clients'
physiological, psychological, sociological, spiritual, and cultural needs, preferences, and values -
ANS Define patient-centered care.
The delivery of client care in partnership with multidisciplinary members of the health care
team to achieve continuity of care and positive client outcomes - ANS Define Teamwork &
Collaboration.
The use of current knowledge from research and other credible sources on which to base
clinical judgment and client care - ANS Define Evidence-Based practice.
Care-related and organizational processes that involve the development and implementation of
a plan to improve health care services and better meet clients' needs - ANS Define Quality
Improvement.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 1 OF 41
,The minimization of risk factors that could cause injury or harm while promoting quality care
and maintaining a secure environment for clients, self, and others - ANS Define Safety
according to QSEN.
The use of information technology as a communication and information-gathering tool that
supports clinical decision-making and scientifically- based nursing practice - ANS Define
informatics.
•The nurse is the foundation that holds QSEN together. Safety is the most important
competency of QSEN. PCC, Teamwork and Collaboration, Evidence based practices, and
informatics all promote safety in the workplace.
•Safety: handling infectious and hazardous materials properly to maintain infection control. Safe
use of equipment - ANS Discuss the interdependent QSEN competency model and
application in the practice setting.
The nurse - ANS What is the foundation of QSEN?
Organizational environment where core values and behaviors emphasize safety over competing
goals - ANS According to the ANA, what is a culture of safety?
-Promotes openness and error reporting
-Results in a lower number of adverse events - ANS Why is culture of safety important?
-Institute of medicine
-American Nurses Association
-The Joint Commission
-Centers for Medicare and Medicaid Services
-Core Measures - ANS What are institutions that promote client safety?
Client services, could be a slight delay in service or unsatisfactory service - ANS What is a
service occurrence?
@COPYRIGHT ALL RIGHTS RESERVED PAGE 2 OF 41
,When a negative outcome ALMOST occurs - ANS What is a near miss?
Minor injuries, loss of equipment of property, significant service interrupted - ANS What are
serious incidents?
Events that result in a major loss of function or death that was not expected with the client's
medical condition - ANS What are sentinel events?
Client attempted suicide during round-the-clock care, a hemolytic transfusion reaction, wrong
site or wrong client surgical procedures, rape, infant abduction, or discharge to the wrong family
- ANS What are some examples of sentinel events?
The most severe event where the client develops a complication that results in death. There
were indicators missed by one or more healthcare personnel that indicated a complication was
occurring - ANS What is failure to rescue?
•Healthcare leaders move from looking at errors as individual failures to realizing errors are
caused by system failures.
•For physicians and staff, the punitive environment shrouded in secrecy becomes a just
environment encouraging transparency.
•Healthcare changes from provider-centered to patient-centered.
•Service delivery emphasizes interdependent, collaborative, inter-professional teamwork and
moves away from independence and performance excellence for the individual professional. -
ANS What are system factors that create a culture of safety in a no-blame environment
toward quality improvement?
-Identify patients correctly (two ways)
-Improve staff communication
-Use medicines safely
-Use alarms safely
-Prevent infection
@COPYRIGHT ALL RIGHTS RESERVED PAGE 3 OF 41
, -Identify patient safety risks
-Prevent mistakes in surgery - ANS What are some of the goals published by the Joint
Commission?
Unintentional poisoning - ANS What is the leading cause of injury/death in people aged 25-
64?
Unintentional suffocation - ANS What is the leading cause of death of infants (age <1)?
Unintentional drowning - ANS What is the leading cause of death in children ages 1-4?
Unintentional MV traffic - ANS What is the leading cause of death in children ages 5-9?
Suicide suffocation - ANS What is the leading cause of death in children ages 10-14?
Unintentional MV Traffic - ANS What is the leading cause of death in people aged 15-24?
• Age (pediatric and older adult clients are at greater risk)
• Mobility
• Cognitive and sensory awareness
• Emotional state
• Lifestyle and Safety Awareness
• Fall risk
• Seizures
• Restraints
•Environment - ANS What are factors that affect safety in a person's environment?
-Aspiration
-Suffocation
@COPYRIGHT ALL RIGHTS RESERVED PAGE 4 OF 41
ANSWERS 2026 VERIFIED.
1. Patient-centered care
2. Teamwork and collaboration
3. Evidence based practice
4. Quality improvement
5.Safety
6. Informatics - ANS What are the 6 QSEN competencies?
The provision of caring and compassionate, culturally sensitive care that addresses clients'
physiological, psychological, sociological, spiritual, and cultural needs, preferences, and values -
ANS Define patient-centered care.
The delivery of client care in partnership with multidisciplinary members of the health care
team to achieve continuity of care and positive client outcomes - ANS Define Teamwork &
Collaboration.
The use of current knowledge from research and other credible sources on which to base
clinical judgment and client care - ANS Define Evidence-Based practice.
Care-related and organizational processes that involve the development and implementation of
a plan to improve health care services and better meet clients' needs - ANS Define Quality
Improvement.
@COPYRIGHT ALL RIGHTS RESERVED PAGE 1 OF 41
,The minimization of risk factors that could cause injury or harm while promoting quality care
and maintaining a secure environment for clients, self, and others - ANS Define Safety
according to QSEN.
The use of information technology as a communication and information-gathering tool that
supports clinical decision-making and scientifically- based nursing practice - ANS Define
informatics.
•The nurse is the foundation that holds QSEN together. Safety is the most important
competency of QSEN. PCC, Teamwork and Collaboration, Evidence based practices, and
informatics all promote safety in the workplace.
•Safety: handling infectious and hazardous materials properly to maintain infection control. Safe
use of equipment - ANS Discuss the interdependent QSEN competency model and
application in the practice setting.
The nurse - ANS What is the foundation of QSEN?
Organizational environment where core values and behaviors emphasize safety over competing
goals - ANS According to the ANA, what is a culture of safety?
-Promotes openness and error reporting
-Results in a lower number of adverse events - ANS Why is culture of safety important?
-Institute of medicine
-American Nurses Association
-The Joint Commission
-Centers for Medicare and Medicaid Services
-Core Measures - ANS What are institutions that promote client safety?
Client services, could be a slight delay in service or unsatisfactory service - ANS What is a
service occurrence?
@COPYRIGHT ALL RIGHTS RESERVED PAGE 2 OF 41
,When a negative outcome ALMOST occurs - ANS What is a near miss?
Minor injuries, loss of equipment of property, significant service interrupted - ANS What are
serious incidents?
Events that result in a major loss of function or death that was not expected with the client's
medical condition - ANS What are sentinel events?
Client attempted suicide during round-the-clock care, a hemolytic transfusion reaction, wrong
site or wrong client surgical procedures, rape, infant abduction, or discharge to the wrong family
- ANS What are some examples of sentinel events?
The most severe event where the client develops a complication that results in death. There
were indicators missed by one or more healthcare personnel that indicated a complication was
occurring - ANS What is failure to rescue?
•Healthcare leaders move from looking at errors as individual failures to realizing errors are
caused by system failures.
•For physicians and staff, the punitive environment shrouded in secrecy becomes a just
environment encouraging transparency.
•Healthcare changes from provider-centered to patient-centered.
•Service delivery emphasizes interdependent, collaborative, inter-professional teamwork and
moves away from independence and performance excellence for the individual professional. -
ANS What are system factors that create a culture of safety in a no-blame environment
toward quality improvement?
-Identify patients correctly (two ways)
-Improve staff communication
-Use medicines safely
-Use alarms safely
-Prevent infection
@COPYRIGHT ALL RIGHTS RESERVED PAGE 3 OF 41
, -Identify patient safety risks
-Prevent mistakes in surgery - ANS What are some of the goals published by the Joint
Commission?
Unintentional poisoning - ANS What is the leading cause of injury/death in people aged 25-
64?
Unintentional suffocation - ANS What is the leading cause of death of infants (age <1)?
Unintentional drowning - ANS What is the leading cause of death in children ages 1-4?
Unintentional MV traffic - ANS What is the leading cause of death in children ages 5-9?
Suicide suffocation - ANS What is the leading cause of death in children ages 10-14?
Unintentional MV Traffic - ANS What is the leading cause of death in people aged 15-24?
• Age (pediatric and older adult clients are at greater risk)
• Mobility
• Cognitive and sensory awareness
• Emotional state
• Lifestyle and Safety Awareness
• Fall risk
• Seizures
• Restraints
•Environment - ANS What are factors that affect safety in a person's environment?
-Aspiration
-Suffocation
@COPYRIGHT ALL RIGHTS RESERVED PAGE 4 OF 41
