Principles of Hospitality & Tourism
Principles
Final Exam
of Hospitality
Review _ Comprehensive
& Tourism
Principles
Final Study
Exam
of Hospitality
Guide.pdf
Review _ Comprehensive
& Tourism Final Study
Exam Guide.pdf
Review _ Comprehensive Study Guide.pdf
Principles of
Hospitality &
Tourism Final
Exam Review |
Comprehensive
Study Guide
Principles of Hospitality & Tourism
Principles
Final Exam
of Hospitality
Review _ Comprehensive
& Tourism
Principles
Final Study
Exam
of Hospitality
Guide.pdf
Review _ Comprehensive
& Tourism Final Study
Exam Guide.pdf
Review _ Comprehensive Study Guide.pdf
,Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf
Terms in this set (259)
hospitality Meeting the needs of guests with kindness and goodwill.
hospitality industry Provides services to people away from home.
Food and Beverage Industry consists of businesses that prepare food and beverages for customers
Lodging Industry Businesses that provide overnight accommodations.
Recreation Industry Businesses that provide activities for rest, relaxation, and enjoyment.
travel industry businesses that physically move travelers from one place to another.
tourism industry businesses that organize and promote travel for business, leisure, and other
purposes
brand a name, logo, tagline, or any combination of these that distinguishes a
product from its competitors
Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf
,Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf
chain Business that has more than one establishment under the same name and
same ownership.
Franchise the right to do business using the brand and products of another business
package includes trip arrangements for several segments of the hospitality industry.
(transportation, lodging, meals, entertainment)
service an activity that is done for another person.
service encounter An interaction between a customer and staff member
customer service total customer experience with that business.
empathy the ability to put yourself in someone else's shoes and know how that
person feels.
critical moment time when the customer's experience makes a bigger impact on customer
satisfaction than at other times
Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf
, Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf
customer focused employee employee who can anticipate customer needs
Consistent Quality Service providing the same good service and products to customers each and
every time they come to your business
Front of the House the area in a hospitality business that guests usually see
back of the house the area in a hospitality business that guests usually don't see
word of mouth publicity The informal conversation people have about their experiences with a
business.
amenity something that adds to one's comfort or convenience
diversity a group of people from a variety of backgrounds, cultures, religions,
beliefs, and languages.
accessible able to be entered and used by a person with a disability.
Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf
Principles
Final Exam
of Hospitality
Review _ Comprehensive
& Tourism
Principles
Final Study
Exam
of Hospitality
Guide.pdf
Review _ Comprehensive
& Tourism Final Study
Exam Guide.pdf
Review _ Comprehensive Study Guide.pdf
Principles of
Hospitality &
Tourism Final
Exam Review |
Comprehensive
Study Guide
Principles of Hospitality & Tourism
Principles
Final Exam
of Hospitality
Review _ Comprehensive
& Tourism
Principles
Final Study
Exam
of Hospitality
Guide.pdf
Review _ Comprehensive
& Tourism Final Study
Exam Guide.pdf
Review _ Comprehensive Study Guide.pdf
,Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf
Terms in this set (259)
hospitality Meeting the needs of guests with kindness and goodwill.
hospitality industry Provides services to people away from home.
Food and Beverage Industry consists of businesses that prepare food and beverages for customers
Lodging Industry Businesses that provide overnight accommodations.
Recreation Industry Businesses that provide activities for rest, relaxation, and enjoyment.
travel industry businesses that physically move travelers from one place to another.
tourism industry businesses that organize and promote travel for business, leisure, and other
purposes
brand a name, logo, tagline, or any combination of these that distinguishes a
product from its competitors
Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf
,Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf
chain Business that has more than one establishment under the same name and
same ownership.
Franchise the right to do business using the brand and products of another business
package includes trip arrangements for several segments of the hospitality industry.
(transportation, lodging, meals, entertainment)
service an activity that is done for another person.
service encounter An interaction between a customer and staff member
customer service total customer experience with that business.
empathy the ability to put yourself in someone else's shoes and know how that
person feels.
critical moment time when the customer's experience makes a bigger impact on customer
satisfaction than at other times
Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf
, Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf
customer focused employee employee who can anticipate customer needs
Consistent Quality Service providing the same good service and products to customers each and
every time they come to your business
Front of the House the area in a hospitality business that guests usually see
back of the house the area in a hospitality business that guests usually don't see
word of mouth publicity The informal conversation people have about their experiences with a
business.
amenity something that adds to one's comfort or convenience
diversity a group of people from a variety of backgrounds, cultures, religions,
beliefs, and languages.
accessible able to be entered and used by a person with a disability.
Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf Principles of Hospitality & Tourism Final Exam Review.pdf
