Intro to Hospitality Final Exam _ Intro
Comprehensive
to Hospitality
Study
FinalGuide
Exam&_ Full
Intro
Comprehensive
Course
to Hospitality
Review Study
Final
(1).pdf
Guide
Exam&_ Full
Comprehensive
Course Review
Study
(1).pdf
Guide & Full Course Review (1).pdf
Intro to Hospitality
Final Exam |
Comprehensive
Study Guide & Full
Course Review
Intro to Hospitality Final Exam _ Intro
Comprehensive
to Hospitality
Study
FinalGuide
Exam&_ Full
Intro
Comprehensive
Course
to Hospitality
Review Study
Final
(1).pdf
Guide
Exam&_ Full
Comprehensive
Course Review
Study
(1).pdf
Guide & Full Course Review (1).pdf
,Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf
Terms in this set (149)
Hospitality Spirit The attitude of caring for and taking care of guests; the service spirit of the
hospitality industry.
Pineapple Symbol Symbolizes hospitality; a sign of friendliness, warmth, and cheer.
Marriott's Service Philosophy "Take care of Marriott people, and they will take care of the guests."
Ritz-Carlton's Service Philosophy "We are ladies and gentlemen taking care of ladies and gentlemen."
Inseparability The inseparable nature of production and consumption of a service
product, with inherent differences due to each guest's unique demands.
Perishability Unsold inventory (e.g., hotel rooms) cannot be stored or recovered; a
hotel with 1,400 rooms that sells only 1,200 loses 200 rooms of revenue
forever.
Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf
, Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf
UNWTO United Nations World Tourism Organization; the leading international
organization in travel and tourism, promoting responsible, sustainable, and
universally accessible tourism.
Sustainable Tourism Often referred to as "Responsible Tourism"; tourism developed with
environmental responsibility in mind.
Multiplier Effect New dollars injected into an economy circulate through suppliers,
employees, and community members, multiplying the economic impact.
Tourism Definition A dynamic, evolving, consumer-driven force consisting of travel, lodging,
conventions, restaurants, managed services, and recreation.
Lodging Industry Size ~54,000 properties with ~5,000,000 guestrooms; a multi-billion-dollar
industry.
First Hotel Franchise Began in 1907 when the Ritz Development Company franchised The Ritz-
Carlton name in New York City.
Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf
Comprehensive
to Hospitality
Study
FinalGuide
Exam&_ Full
Intro
Comprehensive
Course
to Hospitality
Review Study
Final
(1).pdf
Guide
Exam&_ Full
Comprehensive
Course Review
Study
(1).pdf
Guide & Full Course Review (1).pdf
Intro to Hospitality
Final Exam |
Comprehensive
Study Guide & Full
Course Review
Intro to Hospitality Final Exam _ Intro
Comprehensive
to Hospitality
Study
FinalGuide
Exam&_ Full
Intro
Comprehensive
Course
to Hospitality
Review Study
Final
(1).pdf
Guide
Exam&_ Full
Comprehensive
Course Review
Study
(1).pdf
Guide & Full Course Review (1).pdf
,Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf
Terms in this set (149)
Hospitality Spirit The attitude of caring for and taking care of guests; the service spirit of the
hospitality industry.
Pineapple Symbol Symbolizes hospitality; a sign of friendliness, warmth, and cheer.
Marriott's Service Philosophy "Take care of Marriott people, and they will take care of the guests."
Ritz-Carlton's Service Philosophy "We are ladies and gentlemen taking care of ladies and gentlemen."
Inseparability The inseparable nature of production and consumption of a service
product, with inherent differences due to each guest's unique demands.
Perishability Unsold inventory (e.g., hotel rooms) cannot be stored or recovered; a
hotel with 1,400 rooms that sells only 1,200 loses 200 rooms of revenue
forever.
Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf
, Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf
UNWTO United Nations World Tourism Organization; the leading international
organization in travel and tourism, promoting responsible, sustainable, and
universally accessible tourism.
Sustainable Tourism Often referred to as "Responsible Tourism"; tourism developed with
environmental responsibility in mind.
Multiplier Effect New dollars injected into an economy circulate through suppliers,
employees, and community members, multiplying the economic impact.
Tourism Definition A dynamic, evolving, consumer-driven force consisting of travel, lodging,
conventions, restaurants, managed services, and recreation.
Lodging Industry Size ~54,000 properties with ~5,000,000 guestrooms; a multi-billion-dollar
industry.
First Hotel Franchise Began in 1907 when the Ritz Development Company franchised The Ritz-
Carlton name in New York City.
Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf Intro to Hospitality Final Exam.pdf
