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Terms in this set (98)
Acronyms a word formed a sequence of initials or groups of letter such as R.A.V.E
Advance Deposit Control Account the amount posted for all advance deposits or prepayments received from
guests for that date, also known as the Advance Deposit.
Advocacy the action of supporting a cause, situation, or need based on the facts and
feelings of those involved.
All- inclusive a resort where the cost of all lodging, meals, airport transfers, spa services,
and activities are bundled into a package price.
Amenities services or items offered to guests or placed in guest rooms for
convenience and comfort at no extra cost such as soap, shampoo, and
stationery.
Assets hotel equipment, machinery, or computer systems that are considered both
valuable and necessary for the smooth operation of the property.
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Audio- Visual materials using sight or sound to present information such as DVDs,
PowerPoint presentations, or speaker- requested microphone sound
systems.
Average Daily Rate (ADR) an occupancy ratio derived by dividing net rooms revenue by the number
of rooms sold
Back of house a staff-only of the hotel, used for functional purposed, such as storage,
break rooms, offices, engineering, and maintenance.
Bottom Line the last line of a financial statement that shows the net profit or loss of a
company or organization.
Brand a particular product or company associated with a name, logo, or unique
characteristic that serves to identify that particular product or company.
Carbon Footprint the measurement of the amount of greenhouse gases produced through
the use of fossil fuels for electricity, heating, cooling and transportation.
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