MGT 164 Final (UCSD McKay) questions Lodge with precise detailed
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solutions
True or False: According to David Rock @NeuroLeadership Institute, the 40 hour work week
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perfectly aligns with the peak decision making hours in the brain. - ✔✔False. The brain
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typically has 3-5 peak decision-making hours per week, and they don't always occur at work
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What are the two most common errors in judgement that contribute to bad decisions? -
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✔✔Pattern recognition (failure to recognize important information as it is presented to us
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because we think we recognize a pattern that we have understood before)
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Emotional tagging (emotional information attaching to thoughts and experiences stored in
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memory - like a warning system to alert our brain to pay attention... or not)
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According to Campbell et. al, What are 3 factors that cause leaders to make bad
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judgements? - ✔✔Presence of inappropriate self-interest: First and most familiar of the
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three—our self-interest leads us to see patterns we want to see
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Presence of distorting attachments: We become attached to people, places and things that
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affect our judgment
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Presence of misleading memories: "The last time I had an opportunity like this ..."
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What are 3 safeguard tactics against bad decisions? - ✔✔Inject fresh experience or analysis
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Introduce further debate and challenge|| || || ||
Impose strong governance
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True for False: According to Nitin Nohria, most people overestimate their moral abilities -
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✔✔True. Most people think they are more moral than most other people
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What is the Milgram experiment? - ✔✔A test to see if people would shock others because
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an experimenter told them to.
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, 2
According to Badaracco, what are 3 lessons we can learn from Marcus Aurelius? - ✔✔Find a
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place and a time for quiet thinking to prepare for your day.
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Search for lived truths - ethical standards found in everyday life - learn all you can from the
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lives and experiences of people you know. Become a vicarious learner.
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Live your own life - no one else's.
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True or False: only countries can have a culture - ✔✔False. Every entity has a culture
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True or False: a good strategy can overcome any culture. - ✔✔False.
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According to Vossoughi, how is culture a tool? - ✔✔Leaders can use culture to Know your
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customer and know your cultural DNA and to Create authentic, meaningful experiences for
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those customers who are the best match to your cultural DNA to create Trust, long-lasting
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relationships, love and loyalty in customers || || || || ||
According to Vossoughi, What is required to shift a culture? - ✔✔Power: Put power behind
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the initiative - top leadership must be behind the new culture
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Pain: Changing "the way we've always done it" won't be easy or fast. Expect pain.
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Patience: It may take years. || || || ||
True or False: the stories a company tells to each other teaches culture - ✔✔True
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True or False: Jack Clark runs his team on a meritocracy - ✔✔True
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What behaviors does Shawn Achor identify to promote happiness? - ✔✔Journaling, Exercise,
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Meditation, 3 Gratitudes, and Acts of Kindness
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