C483- CHAPTER 16 AND CHAPTER 18
QUESTIONS FULLY SOLVED.
Balanced scorecard - Answer A control system that combines four sets of performance
measures- financial, customer, business process, and learning and growth--is referred to as a(n)
Market control - Answer Which of the following types of control systems depends on pricing
mechanisms and economic information to regulate activities within an organization
Measuring performance - Answer Which of the following should be the subsequent step in a
typical control process after setting performance standards
External - Answer When an organization investigates several companies as potential new
suppliers, it is conducting a(n) ____ audit
Setting standards - Answer Which of the following is the first major step in the formal control
process
Empowerment - Answer ______ has become an essential part of clan control because
employees' jobs, the nature of management, and the employment relationship have all changed
Feedback - Answer A common disadvantage of _______ control is the long time lags that
often occur between performance and review, slowing down managerial response
Taking corrective action - Answer The final step in the control process is:
Exception - Answer The principle of ______ states that only cases with significant deviation
from the standard require corrective action, and that managers need not be concerned with
performance that equals or closely approximates the expected results
Concurrent - Answer The control process used while plans are being carried out, including
directing, monitoring, and fine-tuning activities as they are performed, is referred to as ____
control
Feedforward - Answer When legal experts advise companies to establish policies forbidding
disclosure of proprietary information, they are exercising ____ control
QUESTIONS FULLY SOLVED.
Balanced scorecard - Answer A control system that combines four sets of performance
measures- financial, customer, business process, and learning and growth--is referred to as a(n)
Market control - Answer Which of the following types of control systems depends on pricing
mechanisms and economic information to regulate activities within an organization
Measuring performance - Answer Which of the following should be the subsequent step in a
typical control process after setting performance standards
External - Answer When an organization investigates several companies as potential new
suppliers, it is conducting a(n) ____ audit
Setting standards - Answer Which of the following is the first major step in the formal control
process
Empowerment - Answer ______ has become an essential part of clan control because
employees' jobs, the nature of management, and the employment relationship have all changed
Feedback - Answer A common disadvantage of _______ control is the long time lags that
often occur between performance and review, slowing down managerial response
Taking corrective action - Answer The final step in the control process is:
Exception - Answer The principle of ______ states that only cases with significant deviation
from the standard require corrective action, and that managers need not be concerned with
performance that equals or closely approximates the expected results
Concurrent - Answer The control process used while plans are being carried out, including
directing, monitoring, and fine-tuning activities as they are performed, is referred to as ____
control
Feedforward - Answer When legal experts advise companies to establish policies forbidding
disclosure of proprietary information, they are exercising ____ control
