Big 3 - correct answer ✔✔Genuine interactions, open body language, smiles
how do you make a medium decaf mocha chiller - correct answer ✔✔2 shots of espresso, 3
scoops of dark chocolate, to the 9 with mocha mix
What are the 4 keys to success? - correct answer ✔✔first impressions, customer service, drink
quality, and consistency
if the shots are pulling too short, which way do you adjust the grinder? - correct answer
✔✔away from you, (finer)
if the shots are pulling too long, which way do you adjust the grinder? - correct answer
✔✔towards you, (coarser)
finer is ____ - correct answer ✔✔longer
coarser is ____ - correct answer ✔✔shorter
how many grams of espresso are our double shots? - correct answer ✔✔14 g
if a drink has a secret menu flavor that flavor takes up how much of the scoop? (ex: strawberry
ocean breeze) - correct answer ✔✔1/2 the total amount
How do you show the Care step in A.C.T. - correct answer ✔✔make the customer taste their
drink before they leave