RAMP EXAM 2025
Study online at https://quizlet.com/_havqpr
1. Rules of the road A collection of thoughts and guidelines. It reinforces not only what we must do to
be successful, but also the values and behaviors that guide our day to day actions:
honesty, respect, professionalism and hard work.
This is known as?
2. Operation ser- Who is responsible for supervising the entire area or zone that you work in? They
vice manager also will conduct shift briefings, assign shifts, grant time off, and is responsible for
any administrative functions their agents require.
3. Aircraft lead The person is responsible for supervising the proper loading of the aircraft. These
agent/agent in people must consider many factors when he/she decides where to place cargo
charge onboard the aircraft. Who are they?
4. True During arrival and departure, the ALA/AIC may also be referred to as the Marshal-
ing Agent.
True or false?
5. Ground opera- The manual that governs ramp policies and procedures is known as the ________
tions manual _________ ___________. Always refer to this when you have questions about
ramp policy.
6. True Working on the ramp is like being on display in a "fishbowl"
True or false?
7. Two How many types of customers are there that you will directly impact?
8. External cus- An ___________ ___________ is defined as a person outside the organization
tomer who purchases Delta's services or products.
9. Internal cus- An __________ ___________ is defined as a person inside the organizations or
tomer business partner we support by our efforts.
1/3
Study online at https://quizlet.com/_havqpr
1. Rules of the road A collection of thoughts and guidelines. It reinforces not only what we must do to
be successful, but also the values and behaviors that guide our day to day actions:
honesty, respect, professionalism and hard work.
This is known as?
2. Operation ser- Who is responsible for supervising the entire area or zone that you work in? They
vice manager also will conduct shift briefings, assign shifts, grant time off, and is responsible for
any administrative functions their agents require.
3. Aircraft lead The person is responsible for supervising the proper loading of the aircraft. These
agent/agent in people must consider many factors when he/she decides where to place cargo
charge onboard the aircraft. Who are they?
4. True During arrival and departure, the ALA/AIC may also be referred to as the Marshal-
ing Agent.
True or false?
5. Ground opera- The manual that governs ramp policies and procedures is known as the ________
tions manual _________ ___________. Always refer to this when you have questions about
ramp policy.
6. True Working on the ramp is like being on display in a "fishbowl"
True or false?
7. Two How many types of customers are there that you will directly impact?
8. External cus- An ___________ ___________ is defined as a person outside the organization
tomer who purchases Delta's services or products.
9. Internal cus- An __________ ___________ is defined as a person inside the organizations or
tomer business partner we support by our efforts.
1/3
