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Leadership Exam 2 Study Guide (2026–2027) – Accurate Real Exam Questions & Verified Correct Answers

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This 133-page leadership exam guide contains verified questions and answers for nursing leadership & management. Covers case management (brokerage, comprehensive service center, NEMC, collaborative care models), disease management (chronic conditions, Crossing the Quality Chasm), population health management (proactive outreach, stratification), evidence-based practice (translational research, academic detailing, opinion leaders), quality improvement (sentinel events, root cause analysis, never events, Lean, Six Sigma, Baldrige, Donabedian), workplace violence (de-escalation, TAT, horizontal violence, OSHA, NIOSH), delegation (5 rights, UAP, accountability, supervision), power & conflict (French & Raven, intrapersonal/intergroup conflict, negotiation), cultural competence (ethnocentrism, collectivism, low-context vs high-context cultures), generational cohorts (baby boomers, Gen X, millennials), care delivery models (private duty, functional, team, primary, total patient care, case management), professional practice models (PPM), and outcomes management.

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Leadership exam 2 study Exam 2026–2027
Accurate Exam Questions and Verified Correct
Answers
The brokerage model and the comprehensive service center model are
examples of which type of care model?


a. Collaborate
b. Inter-professional

c. Interdisciplinary
d. Social work ANSWER: ANS: D


The brokerage model, the primary therapist model, the interdisciplinary
team model, and the comprehensive service center model are all
examples of social work models.


A concept involving a system that guides and tracks patients over time
through a comprehensive array of health services to span all levels of
intensity of care is known as:


a. transition of care.

b. continuum of care.

c. rounds.
d. disease management strategies. ANSWER: ANS: B

,Continuum of care is a concept involving a system that guides and tracks
patients over time through a comprehensive array of health services to
span all levels and intensity of care (Young et al., 2014). The services
incorporated in each patient's unique continuum vary based on the
individualized health and/or behavioral health needs of each person.


has garnered considerable attention in health care in part because
of the publication Crossing the Quality Chasm, a health care quality
initiative of the Institute of Medicine (IOM, now called the National
Academies of Sciences, Engineering, and Medicine, Health and Medicine
Division).


a. Disease management

b. Development research groups

c. Case management
d. Diagnosis-related groups ANSWER: ANS: A



Two major forces triggered the rise of a DM perspective: (1) the
abundance of managed care systems as a prevailing form of organized
health care delivery (the influence of health plans), and (2) the national
attention generated by Crossing the Quality Chasm, a health care quality
initiative of the Institute of Medicine (IOM, now called the National
Academies of Sciences, Engineering, and Medicine, Health and Medicine
Division).


A disease management program usually focuses on patients with:

,a. chronic conditions.

b. mental health issues.

c. outpatient procedures.
d. surgical diagnoses. ANSWER: ANS: A



While CM programs serve a smaller percentage of the overall
population, enrollees are complex from a medical-behavioral, health-
social vulnerability perspective. DM programs serve a larger percentage
of patients whose main problem is one or more chronic condition(s).
These individuals generally have similar primary needs regarding health
condition education and accommodation strategies.


Nursing outreach programs are the core element of:


a. population health management.

b. disease management.

c. case management.
d. care management. ANSWER: ANS: A


The newest generation of PHM programs involves proactive outreach.
Nursing outreach programs are the core element. Personal
communications (usually via telephone) between an expert nurse and the
health plan participant build a personal relationship, help identify
knowledge deficits and counseling needs, facilitate close monitoring
and progress toward goals, enhance treatment adherence, and promote
clinical and cost stabilization.

, Which of the following statements is true about the New England Medical
Center (NEMC) case management model?


a. It has a client-centered approach instituted during episodes of acute
illness.
b. It is known as a beyond-the-walls, medical-social, across-the-
continuum of care model.
c. It emphasizes the case manager's traditional linkage function.
d. functions are undertaken as a part or an extension of therapeutic
intervention. ANSWER: ANS: A


The NEMC model is a client-centered approach instituted during
episodes of acute illness. It focuses on resource utilization, nursing
accountability, and outcomes.


The hospital's disease management program has gathered data collected
from health assessments in order to categorize patients into like groups
with the intention of providing population management interventions.
This practice or strategy is referred to as:


a. analogizing.
b. stratification.
c. comparing.
d. data exchanging. ANSWER: ANS: B

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