,TESTBANK FOR Management, 16th edition Stephen
P. Robbins
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
,Management, 16e (Robbins)
Chapter 1 Managers and You in the Workplace
1) In today's workplace, ________.
A) women are more likely than men to be promoted into management
B) many employees perform work that in the past was considered managerial activities
C) women tend to be more effective supervisors than men
D) most organizations have eliminated the title of manager
Answer: B
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
2) Because this is her first job, Melanie was unclear about what managers actually do.
Fortunately her training materials explained that a manager's job focuses on ________.
A) performing clerical duties
B) personal achievement
C) helping others accomplish their work goals
D) supervising groups rather than individual employees
Answer: C
Diff: 2
AACSB: Analytical thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
3) An individual who works with and through other people by coordinating their work activities
in order to accomplish organizational goals is ________.
A) an assembly line worker
B) a laborer
C) a manager
D) a salesperson
Answer: C
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
1
Copyright © 2025 Pearson Education, Inc.
,4) An organizational structure that does away with traditional management roles and distributes
decision making throughout the organization by empowering teams to manage themselves is
called a ________.
A) frontline management system
B) holacracy
C) management pyramid
D) bureaucratic structure
Answer: B
Diff: 1
AACSB: Application of knowledge
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
5) Frontline managers are also known as ________.
A) regional managers
B) team leaders
C) division managers
D) store executives
Answer: B
Diff: 1
AACSB: Application of knowledge
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
6) First-line managers are typically those who ________.
A) are also considered middle managers
B) are involved with producing the organization's products or providing its service
C) are at the top of the organizational chart
D) are the first persons new hires meet
Answer: B
Diff: 2
AACSB: Application of knowledge
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Analytical
7) Supervisor is another name for ________.
A) store manager
B) middle manager
C) first-line manager
D) top manager
Answer: C
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
2
Copyright © 2025 Pearson Education, Inc.
,8) A ________ is an example of a first line manager.
A) division manager
B) store executive
C) regional manager
D) shift manager
Answer: D
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
9) Kelly, a production supervisor, is responsible for ten employees who assemble components
into a finished product. Kelly is a ________.
A) top manager
B) nonmanagerial employee
C) middle manager
D) first-line manager
Answer: D
Diff: 1
AACSB: Analytical thinking; Application of knowledge
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
10) Managers with titles such as regional manager or division manager are ________.
A) first-line managers
B) top managers
C) production managers
D) middle managers
Answer: D
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
11) Ben, a production plant manager, reports to Dan, a regional manager. Ben and Dan are
________.
A) top managers
B) middle managers
C) supervisors
D) first-line managers
Answer: B
Diff: 2
AACSB: Analytical thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
3
Copyright © 2025 Pearson Education, Inc.
,12) ________ are responsible for making organization-wide decisions and establishing the plans
and goals that affect the entire organization.
A) Middle managers
B) Top managers
C) Production managers
D) Research managers
Answer: B
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
13) Tom is responsible for project managers who supervise others who perform manual work.
He reports to a vice president on another continent. Tom is a ________.
A) first-line manager
B) middle manager
C) top manager
D) non-managerial employee
Answer: B
Diff: 2
AACSB: Analytical thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
14) ________ have titles such as executive vice president, chief operating officer, and chief
executive officer.
A) Supervisors
B) Middle managers
C) First-line managers
D) Top managers
Answer: D
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
15) Kenneth is a vice president of operations. His position would be regarded as a ________.
A) top manager
B) supervisor
C) middle manager
D) first-line manager
Answer: A
Diff: 2
AACSB: Analytical thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
4
Copyright © 2025 Pearson Education, Inc.
,16) Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must
decide how the work will be divided and who will do what work in the merged firm. The pre-
merger firms, and the merged firm, are each examples of ________.
A) strategic partnerships
B) coalitions
C) organizations
D) affinity groups
Answer: C
Diff: 2
AACSB: Analytical thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
17) Many traditional nonmanagerial jobs now include managerial activities, and many
organizations no longer have formal managers.
Answer: TRUE
Diff: 1
AACSB: Diverse and multicultural work environments
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
18) A manager must coordinate and oversee the work of other people so that organizational goals
can be accomplished.
Answer: TRUE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
19) A manager's job is all about personal achievement.
Answer: FALSE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
20) In traditionally structured organizations, managers can be classified as first-line managers,
middle managers, or top managers.
Answer: TRUE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
5
Copyright © 2025 Pearson Education, Inc.
,21) Middle managers are responsible for making organization-wide decisions and establishing
the plans and goals that affect the entire organization.
Answer: FALSE
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
22) Explain briefly how the definition of a manager has changed over time.
Answer: Managers used to be defined as the organizational members who told others what to
do and how to do it. In the past, it was easy to differentiate managers from nonmanagerial
employees. Non-managerial employees were organizational members who worked directly on a
job or task and had no one reporting to them. Managers were those who supervised other
employees.
Today, the changing nature of organizations and work has blurred the distinction between
managers and nonmanagerial employees. Many traditional nonmanagerial jobs now include
managerial activities. Most employees are multi-skilled and are being cross trained. Within a
single shift, an employee can be a team leader, equipment operator, maintenance technician,
quality inspector, or improvement planner.
Diff: 3
AACSB: Written and oral communication
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
23) Describe and provide examples of first-line, middle, and top managers.
Answer:
a. First-line managers are the lowest level of management and manage the work of
nonmanagerial individuals who are directly involved with the production or creation of the
organization's products or servicing its customers. First-line managers are often called
supervisors or even shift managers, district managers, department managers, or office managers.
b. Middle managers are found between the lowest and top levels of the organization. These
managers manage the work of first-line managers and may have titles such as department head,
project leader, store manager, or division manager.
c. Top managers are responsible for making organization-wide decisions and establishing the
plans and goals that affect the entire organization. These individuals typically have titles such as
executive vice president, president, managing director, chief operating officer, or chief executive
officer.
Diff: 3
AACSB: Written and oral communication
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
6
Copyright © 2025 Pearson Education, Inc.
,24) Which of the following is NOT one of the three reasons managers are important?
A) Organizations need their managerial skills and abilities.
B) Managers are critical to getting things done.
C) Managers provide a sense of accomplishment for the firm.
D) Managers make a difference in an organization's performance.
Answer: C
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Explain why managers are important to organizations.
Classification: Concept
25) The Gallup Organization has determined through polling thousands of managers and
employees that the single most important determinant of employee success is ________.
A) compensation
B) the employee's gender and overall attitude
C) the employee's interaction with their manager
D) the employee's ability to compartmentalize their work and family
Answer: C
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Explain why managers are important to organizations.
Classification: Concept
26) A great manager can inspire employees both professionally and personally.
Answer: TRUE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Explain why managers are important to organizations.
Classification: Concept
27) Managers play an important role in dealing with various challenges being faced by
organizations today.
Answer: TRUE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Explain why managers are important to organizations.
Classification: Concept
28) The abilities and actions of managers have an indirect and limited impact on an
organization's performance.
Answer: FALSE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Explain why managers are important to organizations.
Classification: Concept
7
Copyright © 2025 Pearson Education, Inc.
, 29) Identify and discuss three reasons managers are still important even in the changing
organizational structures in use today.
Answer:
a. The first reason why managers are important is because organizations need their managerial
skills and abilities more than ever in uncertain, complex, and chaotic times. As organizations
deal with today's challenges–changing workforce dynamics, the worldwide economic climate,
changing technology, ever-increasing globalization, and so forth–managers play an important
role in identifying critical issues and crafting responses.
b. Another reason why managers are important to organizations is because they're critical to
getting things done. They create and coordinate the workplace environment and work systems so
that others can perform those tasks. Or, if work isn't getting done or isn't getting done as it should
be, they're the ones who find out why and get things back on track. And these managers are key
players in leading the company into the future.
c. Finally, managers do matter to organizations. The single most important variable in employee
productivity and loyalty isn't pay or benefits or workplace environment–it's the quality of the
relationship between employees and their direct supervisors. The way a company manages and
engages its people can significantly affect its financial performance. Leadership is the single
largest influence on employee engagement. Managerial ability is important in creating
organizational value.
Diff: 3
AACSB: Written and oral communication
Learning Obj.: LO 1.2: Explain why managers are important to organizations.
Classification: Concept
30) Ng figured out a way to increase his factory's output while using the same number of
workers. This is an example of ________.
A) increased efficiency
B) increased effectiveness
C) better time management
D) planning
Answer: A
Diff: 2
AACSB: Application of knowledge
Learning Obj.: LO 1.3: List the functions and roles of managers.
Classification: Concept
31) Technology makes it easier to stay focused on activities that help the organization achieve its
goals. This is an example of ________.
A) efficiency
B) effectiveness
C) time management
D) planning
Answer: B
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.3: List the functions and roles of managers.
Classification: Critical thinking
8
Copyright © 2025 Pearson Education, Inc.
P. Robbins
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
,Management, 16e (Robbins)
Chapter 1 Managers and You in the Workplace
1) In today's workplace, ________.
A) women are more likely than men to be promoted into management
B) many employees perform work that in the past was considered managerial activities
C) women tend to be more effective supervisors than men
D) most organizations have eliminated the title of manager
Answer: B
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
2) Because this is her first job, Melanie was unclear about what managers actually do.
Fortunately her training materials explained that a manager's job focuses on ________.
A) performing clerical duties
B) personal achievement
C) helping others accomplish their work goals
D) supervising groups rather than individual employees
Answer: C
Diff: 2
AACSB: Analytical thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
3) An individual who works with and through other people by coordinating their work activities
in order to accomplish organizational goals is ________.
A) an assembly line worker
B) a laborer
C) a manager
D) a salesperson
Answer: C
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
1
Copyright © 2025 Pearson Education, Inc.
,4) An organizational structure that does away with traditional management roles and distributes
decision making throughout the organization by empowering teams to manage themselves is
called a ________.
A) frontline management system
B) holacracy
C) management pyramid
D) bureaucratic structure
Answer: B
Diff: 1
AACSB: Application of knowledge
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
5) Frontline managers are also known as ________.
A) regional managers
B) team leaders
C) division managers
D) store executives
Answer: B
Diff: 1
AACSB: Application of knowledge
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
6) First-line managers are typically those who ________.
A) are also considered middle managers
B) are involved with producing the organization's products or providing its service
C) are at the top of the organizational chart
D) are the first persons new hires meet
Answer: B
Diff: 2
AACSB: Application of knowledge
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Analytical
7) Supervisor is another name for ________.
A) store manager
B) middle manager
C) first-line manager
D) top manager
Answer: C
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
2
Copyright © 2025 Pearson Education, Inc.
,8) A ________ is an example of a first line manager.
A) division manager
B) store executive
C) regional manager
D) shift manager
Answer: D
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
9) Kelly, a production supervisor, is responsible for ten employees who assemble components
into a finished product. Kelly is a ________.
A) top manager
B) nonmanagerial employee
C) middle manager
D) first-line manager
Answer: D
Diff: 1
AACSB: Analytical thinking; Application of knowledge
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
10) Managers with titles such as regional manager or division manager are ________.
A) first-line managers
B) top managers
C) production managers
D) middle managers
Answer: D
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
11) Ben, a production plant manager, reports to Dan, a regional manager. Ben and Dan are
________.
A) top managers
B) middle managers
C) supervisors
D) first-line managers
Answer: B
Diff: 2
AACSB: Analytical thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
3
Copyright © 2025 Pearson Education, Inc.
,12) ________ are responsible for making organization-wide decisions and establishing the plans
and goals that affect the entire organization.
A) Middle managers
B) Top managers
C) Production managers
D) Research managers
Answer: B
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
13) Tom is responsible for project managers who supervise others who perform manual work.
He reports to a vice president on another continent. Tom is a ________.
A) first-line manager
B) middle manager
C) top manager
D) non-managerial employee
Answer: B
Diff: 2
AACSB: Analytical thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
14) ________ have titles such as executive vice president, chief operating officer, and chief
executive officer.
A) Supervisors
B) Middle managers
C) First-line managers
D) Top managers
Answer: D
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
15) Kenneth is a vice president of operations. His position would be regarded as a ________.
A) top manager
B) supervisor
C) middle manager
D) first-line manager
Answer: A
Diff: 2
AACSB: Analytical thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
4
Copyright © 2025 Pearson Education, Inc.
,16) Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must
decide how the work will be divided and who will do what work in the merged firm. The pre-
merger firms, and the merged firm, are each examples of ________.
A) strategic partnerships
B) coalitions
C) organizations
D) affinity groups
Answer: C
Diff: 2
AACSB: Analytical thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Application
17) Many traditional nonmanagerial jobs now include managerial activities, and many
organizations no longer have formal managers.
Answer: TRUE
Diff: 1
AACSB: Diverse and multicultural work environments
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
18) A manager must coordinate and oversee the work of other people so that organizational goals
can be accomplished.
Answer: TRUE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
19) A manager's job is all about personal achievement.
Answer: FALSE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
20) In traditionally structured organizations, managers can be classified as first-line managers,
middle managers, or top managers.
Answer: TRUE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
5
Copyright © 2025 Pearson Education, Inc.
,21) Middle managers are responsible for making organization-wide decisions and establishing
the plans and goals that affect the entire organization.
Answer: FALSE
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
22) Explain briefly how the definition of a manager has changed over time.
Answer: Managers used to be defined as the organizational members who told others what to
do and how to do it. In the past, it was easy to differentiate managers from nonmanagerial
employees. Non-managerial employees were organizational members who worked directly on a
job or task and had no one reporting to them. Managers were those who supervised other
employees.
Today, the changing nature of organizations and work has blurred the distinction between
managers and nonmanagerial employees. Many traditional nonmanagerial jobs now include
managerial activities. Most employees are multi-skilled and are being cross trained. Within a
single shift, an employee can be a team leader, equipment operator, maintenance technician,
quality inspector, or improvement planner.
Diff: 3
AACSB: Written and oral communication
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
23) Describe and provide examples of first-line, middle, and top managers.
Answer:
a. First-line managers are the lowest level of management and manage the work of
nonmanagerial individuals who are directly involved with the production or creation of the
organization's products or servicing its customers. First-line managers are often called
supervisors or even shift managers, district managers, department managers, or office managers.
b. Middle managers are found between the lowest and top levels of the organization. These
managers manage the work of first-line managers and may have titles such as department head,
project leader, store manager, or division manager.
c. Top managers are responsible for making organization-wide decisions and establishing the
plans and goals that affect the entire organization. These individuals typically have titles such as
executive vice president, president, managing director, chief operating officer, or chief executive
officer.
Diff: 3
AACSB: Written and oral communication
Learning Obj.: LO 1.1: Describe who managers are and where they work.
Classification: Concept
6
Copyright © 2025 Pearson Education, Inc.
,24) Which of the following is NOT one of the three reasons managers are important?
A) Organizations need their managerial skills and abilities.
B) Managers are critical to getting things done.
C) Managers provide a sense of accomplishment for the firm.
D) Managers make a difference in an organization's performance.
Answer: C
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Explain why managers are important to organizations.
Classification: Concept
25) The Gallup Organization has determined through polling thousands of managers and
employees that the single most important determinant of employee success is ________.
A) compensation
B) the employee's gender and overall attitude
C) the employee's interaction with their manager
D) the employee's ability to compartmentalize their work and family
Answer: C
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Explain why managers are important to organizations.
Classification: Concept
26) A great manager can inspire employees both professionally and personally.
Answer: TRUE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Explain why managers are important to organizations.
Classification: Concept
27) Managers play an important role in dealing with various challenges being faced by
organizations today.
Answer: TRUE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Explain why managers are important to organizations.
Classification: Concept
28) The abilities and actions of managers have an indirect and limited impact on an
organization's performance.
Answer: FALSE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Explain why managers are important to organizations.
Classification: Concept
7
Copyright © 2025 Pearson Education, Inc.
, 29) Identify and discuss three reasons managers are still important even in the changing
organizational structures in use today.
Answer:
a. The first reason why managers are important is because organizations need their managerial
skills and abilities more than ever in uncertain, complex, and chaotic times. As organizations
deal with today's challenges–changing workforce dynamics, the worldwide economic climate,
changing technology, ever-increasing globalization, and so forth–managers play an important
role in identifying critical issues and crafting responses.
b. Another reason why managers are important to organizations is because they're critical to
getting things done. They create and coordinate the workplace environment and work systems so
that others can perform those tasks. Or, if work isn't getting done or isn't getting done as it should
be, they're the ones who find out why and get things back on track. And these managers are key
players in leading the company into the future.
c. Finally, managers do matter to organizations. The single most important variable in employee
productivity and loyalty isn't pay or benefits or workplace environment–it's the quality of the
relationship between employees and their direct supervisors. The way a company manages and
engages its people can significantly affect its financial performance. Leadership is the single
largest influence on employee engagement. Managerial ability is important in creating
organizational value.
Diff: 3
AACSB: Written and oral communication
Learning Obj.: LO 1.2: Explain why managers are important to organizations.
Classification: Concept
30) Ng figured out a way to increase his factory's output while using the same number of
workers. This is an example of ________.
A) increased efficiency
B) increased effectiveness
C) better time management
D) planning
Answer: A
Diff: 2
AACSB: Application of knowledge
Learning Obj.: LO 1.3: List the functions and roles of managers.
Classification: Concept
31) Technology makes it easier to stay focused on activities that help the organization achieve its
goals. This is an example of ________.
A) efficiency
B) effectiveness
C) time management
D) planning
Answer: B
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.3: List the functions and roles of managers.
Classification: Critical thinking
8
Copyright © 2025 Pearson Education, Inc.
