, TESTBANK FOR Essentials of Organizational
Behavior, 16th edition Stephen P. Robbins
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
,Essentials of Organizational Behavior, 16e (Robbins)
Chapter 1 What Is Organizational Behavior?
1) The impact of what three areas are investigated in the study of Organizational Behavior?
A) Profit structure, organizational complexity, and job satisfaction
B) Individuals, profit structure, and job satisfaction
C) Individuals, groups, and job satisfaction
D) Groups, structure, and profit structure
E) Individuals, groups, and structure
Answer: E
Explanation: OB investigates the impact that individuals, groups, and structures have on
behavior within organizations.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
2) Which of the following is NOT a core topic of organizational behavior?
A) Motivation
B) Attitude development
C) Conflict
D) Resource allocation
E) Work design
Answer: D
Explanation: OB includes the core topics of motivation, leader behavior and power,
interpersonal communication, group structure and processes, personality, emotions, and values,
attitude development and perception, change processes, conflict and negotiation, and work
design. It does not include resource allocation.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
1
Copyright © 2025 Pearson Education, Inc.
,3) According to a study by Monster (a global employment company), the number one most
frequently desired skill in applicants was ________.
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
Explanation: Monster mined data from nearly one million market-wide job postings to identify
skills that were most often sought by employers. At the top of the list was communication skills.
This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
4) According to a recent large-scale survey, 58% of managers did NOT receive ________.
A) pay incentives
B) training
C) administrative support
D) insurance
E) office space
Answer: B
Explanation: Fifty-eight percent of managers reported they had not received any training and
25% admitted they were not ready to lead others when they were given the role.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
5) There is a connection between companies which have ________ and their attention to
organizational behavior principles.
A) high turnover rates
B) specialized technical processes
C) superior financial performance
D) long-lasting CEOs
E) both high turnover rates and long-lasting CEOs
Answer: C
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of
organizational behavior and attribute it to their ability to generate high financial outcomes.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
2
Copyright © 2025 Pearson Education, Inc.
,6) ________ is the study of the impact that individuals, groups, and structure have on behavior
within organizations.
A) Leadership
B) Organizational strategy
C) Performance management
D) Employee relations
E) Organizational behavior
Answer: E
Explanation: Organizational behavior is the field of study that investigates the impact that
individuals, groups, and structure have on behavior within organizations, for the purpose of
applying such knowledge toward improving an organization's effectiveness.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
7) What are the four main activities managers engage in?
A) Planning, budgeting, networking, hiring
B) Planning, organizing, leading, controlling
C) Controlling, innovating, hiring, quality control
D) Monitoring, scheduling, fund raising, leading
E) Interpersonal, informational, decisional, planning
Answer: B
Explanation: Managers' work can be categorized into four different activities: planning,
organizing, leading, and controlling.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
8) The ultimate goal of organizational behavior is to ________.
A) better understand management
B) improve an organization's effectiveness
C) balance diversity
D) create boilerplates
E) replace human resources
Answer: B
Explanation: OB studies the impact individuals, groups, and structure have on an organization
with the ultimate goal of improving effectiveness.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
3
Copyright © 2025 Pearson Education, Inc.
,9) Which of the following is NOT a managerial activity that managers were engaged in,
according to Luthans and associates?
A) Human resource management
B) Networking
C) Communications
D) Filing documents
E) Traditional management
Answer: D
Explanation: In Luthans and associates' study of 450 managers, traditional management,
communication, HR management, and networking were the four typical managerial activities.
Filing documents was not one of them.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
10) Navar is a manager at a mid-sized consulting firm. Within Navar's role, Navar is responsible
for interacting with the other departments in the organization and with both vendors and
customers of the firm. Which of the four managerial activities is Navar exhibiting?
A) Traditional management
B) Communication
C) Human resource management
D) Networking
E) Systems
Answer: D
Explanation: Socializing, politicking, and interacting with outsiders are all networking activities
that managers do.
Diff: 3
AACSB: Interpersonal Relations and Teamwork
Quest. Category: Analytical
LO: 1.1 Define organizational behavior (OB).
11) On average, managers spend most of their time doing which managerial activity?
A) Traditional management
B) Communication
C) Human resource management
D) Networking
E) Systems
Answer: A
Explanation: Thirty-two percent of a manager's time is spent doing traditional activities.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
4
Copyright © 2025 Pearson Education, Inc.
,12) On average, managers spend the least amount of time doing which managerial activity?
A) Traditional management
B) Communication
C) Human resource management
D) Networking
E) Systems
Answer: D
Explanation: Nineteen percent of a manager's time is spent on networking.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
13) According to Luthans, if you want to be a successful manager, your time would be best spent
on which managerial activity?
A) Traditional management
B) Communication
C) Human resource management
D) Networking
E) Systems
Answer: D
Explanation: Networking has been shown to make the largest relative contribution to a
manager's success.
Diff: 2
AACSB: Reflective Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
14) According to Luthans, if you want to be a successful manager, your time would be best spent
NOT focusing on which managerial activity?
A) Traditional management
B) Communication
C) Human resource management
D) Networking
E) Systems
Answer: C
Explanation: Focusing on human resource management has been shown to make the least
relative contribution to a manager's success.
Diff: 2
AACSB: Reflective Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
5
Copyright © 2025 Pearson Education, Inc.
,15) According to Luthans, if you want to be an effective manager, your time would be best spent
NOT focusing on which managerial activity?
A) Traditional management
B) Communication
C) Human resource management
D) Networking
E) Systems
Answer: D
Explanation: In Luthans and associates' study, networking made the least relative contribution
for effective managers.
Diff: 2
AACSB: Reflective Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
16) Managers who explain their decisions and seek information from colleagues and employees
tend to be less successful because they emphasize the negative.
Answer: FALSE
Explanation: Even if the information is negative, seeking input from others makes a manager
more effective.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
17) Organizational behavior is essentially the study of "technical skills."
Answer: FALSE
Explanation: Organizational behavior is the study of what people do in an organization and how
their behavior affects the organization's performance.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
18) Managers' work can be categorized into four different activities: planning, organizing,
leading, and controlling.
Answer: TRUE
Explanation: A significant component of managerial positions/jobs includes the four main
activities of planning, organizing, leading and controlling.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
6
Copyright © 2025 Pearson Education, Inc.
,19) In order to predict human behavior, it is best to supplement your intuitive opinions with
information derived in what fashion?
A) Common sense
B) Direct observation
C) Systematic study
D) Speculation
E) Organizational theory
Answer: C
Explanation: To make good OB decisions, it is important to use evidence to supplement
intuition and experience. Evidence should come through systematic study, which involves
looking at relationships, attempting to attribute causes and effects, and basing conclusions on
scientific evidence, that is, on data gathered under controlled conditions and measured and
interpreted in a reasonably rigorous manner.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.2 Show the value of systematic study to OB.
20) Aisha believes that it is best to take the casual or common-sense approach to reading others.
She needs to remember that ________.
A) the casual approach is nonsensical, and should be avoided as much as possible
B) the systematic approach and the casual approach are one and the same
C) laboratory experiments on human behavior often result in unreliable findings
D) the casual or common-sense approach to reading others can often lead to erroneous
predictions
E) behavior is unpredictable, hence there is no accurate way to analyze it
Answer: D
Explanation: Unfortunately, the casual or common-sense approach to reading others can often
lead to erroneous predictions. However, you can improve your predictive ability by
supplementing intuition with a more systematic approach.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Application
LO: 1.2 Show the value of systematic study to OB.
7
Copyright © 2025 Pearson Education, Inc.
, 21) According to the systematic approach, ________ is(are) generally predictable.
A) resources
B) behavior
C) technology
D) outcomes
E) inputs
Answer: B
Explanation: According to the idea of systematic study, behavior is generally predictable, and
the systematic study of behavior is a way to make reasonably accurate predictions.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.2 Show the value of systematic study to OB.
22) Basing managerial decisions on the best available scientific support is called ________.
A) intuition
B) organizational process
C) organizational behavior
D) evidence-based management
E) conceptual management
Answer: D
Explanation: Evidence-based management (EBM) complements systematic study (which
includes looking at relationships, not merely studying scientific evidence) by basing managerial
decisions on the best available scientific evidence.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.2 Show the value of systematic study to OB.
23) ________ involves using a variety of tools, technologies, and processes to discover trends
and solve problems from large volumes of data.
A) Artificial intelligence
B) Data analytics
C) Big data
D) Qualitative management
E) Traditional management
Answer: B
Explanation: Data analytics involves using a variety of tools, technologies, and processes to
discover trends and solve problems from large volumes of data.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.2 Show the value of systematic study to OB.
8
Copyright © 2025 Pearson Education, Inc.
Behavior, 16th edition Stephen P. Robbins
Notes
1- The file is chapter after chapter.
2- We have shown you few pages sample.
3- The file contains all Appendix and Excel sheet
if it exists.
4- We have all what you need, we make update
at every time. There are many new editions
waiting you.
5- If you think you purchased the wrong file You
can contact us at every time, we can replace it
with true one.
Our email:
,Essentials of Organizational Behavior, 16e (Robbins)
Chapter 1 What Is Organizational Behavior?
1) The impact of what three areas are investigated in the study of Organizational Behavior?
A) Profit structure, organizational complexity, and job satisfaction
B) Individuals, profit structure, and job satisfaction
C) Individuals, groups, and job satisfaction
D) Groups, structure, and profit structure
E) Individuals, groups, and structure
Answer: E
Explanation: OB investigates the impact that individuals, groups, and structures have on
behavior within organizations.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
2) Which of the following is NOT a core topic of organizational behavior?
A) Motivation
B) Attitude development
C) Conflict
D) Resource allocation
E) Work design
Answer: D
Explanation: OB includes the core topics of motivation, leader behavior and power,
interpersonal communication, group structure and processes, personality, emotions, and values,
attitude development and perception, change processes, conflict and negotiation, and work
design. It does not include resource allocation.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
1
Copyright © 2025 Pearson Education, Inc.
,3) According to a study by Monster (a global employment company), the number one most
frequently desired skill in applicants was ________.
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
Explanation: Monster mined data from nearly one million market-wide job postings to identify
skills that were most often sought by employers. At the top of the list was communication skills.
This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
4) According to a recent large-scale survey, 58% of managers did NOT receive ________.
A) pay incentives
B) training
C) administrative support
D) insurance
E) office space
Answer: B
Explanation: Fifty-eight percent of managers reported they had not received any training and
25% admitted they were not ready to lead others when they were given the role.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
5) There is a connection between companies which have ________ and their attention to
organizational behavior principles.
A) high turnover rates
B) specialized technical processes
C) superior financial performance
D) long-lasting CEOs
E) both high turnover rates and long-lasting CEOs
Answer: C
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of
organizational behavior and attribute it to their ability to generate high financial outcomes.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
2
Copyright © 2025 Pearson Education, Inc.
,6) ________ is the study of the impact that individuals, groups, and structure have on behavior
within organizations.
A) Leadership
B) Organizational strategy
C) Performance management
D) Employee relations
E) Organizational behavior
Answer: E
Explanation: Organizational behavior is the field of study that investigates the impact that
individuals, groups, and structure have on behavior within organizations, for the purpose of
applying such knowledge toward improving an organization's effectiveness.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
7) What are the four main activities managers engage in?
A) Planning, budgeting, networking, hiring
B) Planning, organizing, leading, controlling
C) Controlling, innovating, hiring, quality control
D) Monitoring, scheduling, fund raising, leading
E) Interpersonal, informational, decisional, planning
Answer: B
Explanation: Managers' work can be categorized into four different activities: planning,
organizing, leading, and controlling.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
8) The ultimate goal of organizational behavior is to ________.
A) better understand management
B) improve an organization's effectiveness
C) balance diversity
D) create boilerplates
E) replace human resources
Answer: B
Explanation: OB studies the impact individuals, groups, and structure have on an organization
with the ultimate goal of improving effectiveness.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
3
Copyright © 2025 Pearson Education, Inc.
,9) Which of the following is NOT a managerial activity that managers were engaged in,
according to Luthans and associates?
A) Human resource management
B) Networking
C) Communications
D) Filing documents
E) Traditional management
Answer: D
Explanation: In Luthans and associates' study of 450 managers, traditional management,
communication, HR management, and networking were the four typical managerial activities.
Filing documents was not one of them.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
10) Navar is a manager at a mid-sized consulting firm. Within Navar's role, Navar is responsible
for interacting with the other departments in the organization and with both vendors and
customers of the firm. Which of the four managerial activities is Navar exhibiting?
A) Traditional management
B) Communication
C) Human resource management
D) Networking
E) Systems
Answer: D
Explanation: Socializing, politicking, and interacting with outsiders are all networking activities
that managers do.
Diff: 3
AACSB: Interpersonal Relations and Teamwork
Quest. Category: Analytical
LO: 1.1 Define organizational behavior (OB).
11) On average, managers spend most of their time doing which managerial activity?
A) Traditional management
B) Communication
C) Human resource management
D) Networking
E) Systems
Answer: A
Explanation: Thirty-two percent of a manager's time is spent doing traditional activities.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
4
Copyright © 2025 Pearson Education, Inc.
,12) On average, managers spend the least amount of time doing which managerial activity?
A) Traditional management
B) Communication
C) Human resource management
D) Networking
E) Systems
Answer: D
Explanation: Nineteen percent of a manager's time is spent on networking.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
13) According to Luthans, if you want to be a successful manager, your time would be best spent
on which managerial activity?
A) Traditional management
B) Communication
C) Human resource management
D) Networking
E) Systems
Answer: D
Explanation: Networking has been shown to make the largest relative contribution to a
manager's success.
Diff: 2
AACSB: Reflective Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
14) According to Luthans, if you want to be a successful manager, your time would be best spent
NOT focusing on which managerial activity?
A) Traditional management
B) Communication
C) Human resource management
D) Networking
E) Systems
Answer: C
Explanation: Focusing on human resource management has been shown to make the least
relative contribution to a manager's success.
Diff: 2
AACSB: Reflective Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
5
Copyright © 2025 Pearson Education, Inc.
,15) According to Luthans, if you want to be an effective manager, your time would be best spent
NOT focusing on which managerial activity?
A) Traditional management
B) Communication
C) Human resource management
D) Networking
E) Systems
Answer: D
Explanation: In Luthans and associates' study, networking made the least relative contribution
for effective managers.
Diff: 2
AACSB: Reflective Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
16) Managers who explain their decisions and seek information from colleagues and employees
tend to be less successful because they emphasize the negative.
Answer: FALSE
Explanation: Even if the information is negative, seeking input from others makes a manager
more effective.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
17) Organizational behavior is essentially the study of "technical skills."
Answer: FALSE
Explanation: Organizational behavior is the study of what people do in an organization and how
their behavior affects the organization's performance.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
18) Managers' work can be categorized into four different activities: planning, organizing,
leading, and controlling.
Answer: TRUE
Explanation: A significant component of managerial positions/jobs includes the four main
activities of planning, organizing, leading and controlling.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.1 Define organizational behavior (OB).
6
Copyright © 2025 Pearson Education, Inc.
,19) In order to predict human behavior, it is best to supplement your intuitive opinions with
information derived in what fashion?
A) Common sense
B) Direct observation
C) Systematic study
D) Speculation
E) Organizational theory
Answer: C
Explanation: To make good OB decisions, it is important to use evidence to supplement
intuition and experience. Evidence should come through systematic study, which involves
looking at relationships, attempting to attribute causes and effects, and basing conclusions on
scientific evidence, that is, on data gathered under controlled conditions and measured and
interpreted in a reasonably rigorous manner.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.2 Show the value of systematic study to OB.
20) Aisha believes that it is best to take the casual or common-sense approach to reading others.
She needs to remember that ________.
A) the casual approach is nonsensical, and should be avoided as much as possible
B) the systematic approach and the casual approach are one and the same
C) laboratory experiments on human behavior often result in unreliable findings
D) the casual or common-sense approach to reading others can often lead to erroneous
predictions
E) behavior is unpredictable, hence there is no accurate way to analyze it
Answer: D
Explanation: Unfortunately, the casual or common-sense approach to reading others can often
lead to erroneous predictions. However, you can improve your predictive ability by
supplementing intuition with a more systematic approach.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Application
LO: 1.2 Show the value of systematic study to OB.
7
Copyright © 2025 Pearson Education, Inc.
, 21) According to the systematic approach, ________ is(are) generally predictable.
A) resources
B) behavior
C) technology
D) outcomes
E) inputs
Answer: B
Explanation: According to the idea of systematic study, behavior is generally predictable, and
the systematic study of behavior is a way to make reasonably accurate predictions.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.2 Show the value of systematic study to OB.
22) Basing managerial decisions on the best available scientific support is called ________.
A) intuition
B) organizational process
C) organizational behavior
D) evidence-based management
E) conceptual management
Answer: D
Explanation: Evidence-based management (EBM) complements systematic study (which
includes looking at relationships, not merely studying scientific evidence) by basing managerial
decisions on the best available scientific evidence.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.2 Show the value of systematic study to OB.
23) ________ involves using a variety of tools, technologies, and processes to discover trends
and solve problems from large volumes of data.
A) Artificial intelligence
B) Data analytics
C) Big data
D) Qualitative management
E) Traditional management
Answer: B
Explanation: Data analytics involves using a variety of tools, technologies, and processes to
discover trends and solve problems from large volumes of data.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 1.2 Show the value of systematic study to OB.
8
Copyright © 2025 Pearson Education, Inc.
