1. Which of the following is the best way to get an accurate account of an incident?
a. interview those involved immediately
b. interview those involved as soon as possible
c. wait until you review the official reports, and then interview those involved as soon
as possible
d. carefully observe a videotaped simulation - ANSWER a. interview those involved im-
mediately
2. While conducting investigations, it is necessary to pay close attention to nonverbal
communication. This would include all of the following, EXCEPT:
a. analyzing each individual behavior as it arises
b. paying attention to the person's tone of voice
c. viewing the nonverbal messages as indicators
d. noting discrepancies between verbal and nonverbal messages - ANSWER a. analyzing
each individual behavior as it arises
3. While conducting an interview, it is most important to:
a. ignore your own values and past experiences
b. utilize your own values and past experiences in recording information
c. explain your own values to those you are interviewing
d. be aware of your own values and experiences, and of how they might influence the
interview - ANSWER d. be aware of your own values and experiences, and of how they
might influence the
interview
1
,4. Of the following, which is the best way to question a witness?
a. ask pointed questions
b. talk in a clipped manner
c. talk aimlessly
d. ask random questions - ANSWER a. ask pointed questions
5. You are interviewing an uncooperative person. Of the following, the first thing you should
do in this situation is:
a. try various appeals to win the person over to a cooperative attitude
b. try to ascertain the reason for noncooperation
c. promise the person that all data will be kept confidential
d. alter the interviewing technique - ANSWER b. try to ascertain the reason for noncoop-
eration
6. Which of the following is the best way to make a witness feel at ease?
a. reassure him or her of the importance of the situation
b. tell the witness that any comments he or she makes will be of no use if the witness
is too nervous
c. allow the witness a little extra time to collect his or her thoughts
d. maintain a friendly attitude - ANSWER d. maintain a friendly attitude
7. Which of the following behaviors would be the worst to display during an investigative
interview?
a. being unfocused
b. displaying uncertainty about some departmental regulations
c. acting biased
d. acting like you are overloaded with work - ANSWER c. acting biased
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,8. Investigations should be conducted with all of the following,
EXCEPT:
a. objectivity
b. speed
c. subjectivity
d. thoroughness - ANSWER c. subjectivity
9. When trying to help someone focus during an interview, it is best to:
a. use an open-ended question
b. offer to reschedule at a time when the person is better prepared
c. ask the person being interviewed to summarize the situation
d. use a close-ended question - ANSWER d. use a close-ended question
10. There are usually four stages during an interview: preparation, opening, conducting and
closing. All but one of the following are steps included in the closing stage of an
interview:
a. verifying information
b. stating the continuing responsibilities, if any, of the person being interviewed
c. summarizing
d. describing any additional steps that may need to be taken - ANSWER a. verifying infor-
mation
11. During an employment interview in New York State, which of the following questions can
legally be asked?
a. "What is your nationality?"
b. "Are you at least 18 years of age?"
c. "Do you wish to be addressed as Miss, Mrs., or Ms.?"
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, d. "Do you have a disability?" - ANSWER b. "Are you at least 18 years of age?"
12. As you continue talking with a man you are interviewing, you have the feeling that some
of his answers to earlier questions were not totally correct. You think that he might have
been afraid or confused earlier, but that the interview has now put him in a more
comfortable frame of mind. In order to test the reliability of information received from the
earlier questions, the best thing for you to do now is to ask new questions that:
a. allow him to explain why he deliberately gave you false information
b. would yield the same information but are worded differently
c. put pressure on him so that he personally wants to clear up the facts in his earlier
answers
d. indicate to him that you are aware of his deceptiveness - ANSWER b. would yield the
same information but are worded differently
13. When investigating a situation, which of the following is most important?
a. that those whom you've questioned feel that you're unbiased
b. that those whom you've questioned feel comfortable around you
c. that those whom you've questioned feel confident in your abilities
d. that those whom you've questioned admire your investigative skills - ANSWER a. that
those whom you've questioned feel that you're unbiased
14. All of the following are examples of flight defenses, EXCEPT:
a. rationalization
b. talking about problems excessively
c. using threatening language
d. withdrawing - ANSWER c. using threatening language
15. Assume that you have been assigned to conduct a follow-up interview with a primary
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a. interview those involved immediately
b. interview those involved as soon as possible
c. wait until you review the official reports, and then interview those involved as soon
as possible
d. carefully observe a videotaped simulation - ANSWER a. interview those involved im-
mediately
2. While conducting investigations, it is necessary to pay close attention to nonverbal
communication. This would include all of the following, EXCEPT:
a. analyzing each individual behavior as it arises
b. paying attention to the person's tone of voice
c. viewing the nonverbal messages as indicators
d. noting discrepancies between verbal and nonverbal messages - ANSWER a. analyzing
each individual behavior as it arises
3. While conducting an interview, it is most important to:
a. ignore your own values and past experiences
b. utilize your own values and past experiences in recording information
c. explain your own values to those you are interviewing
d. be aware of your own values and experiences, and of how they might influence the
interview - ANSWER d. be aware of your own values and experiences, and of how they
might influence the
interview
1
,4. Of the following, which is the best way to question a witness?
a. ask pointed questions
b. talk in a clipped manner
c. talk aimlessly
d. ask random questions - ANSWER a. ask pointed questions
5. You are interviewing an uncooperative person. Of the following, the first thing you should
do in this situation is:
a. try various appeals to win the person over to a cooperative attitude
b. try to ascertain the reason for noncooperation
c. promise the person that all data will be kept confidential
d. alter the interviewing technique - ANSWER b. try to ascertain the reason for noncoop-
eration
6. Which of the following is the best way to make a witness feel at ease?
a. reassure him or her of the importance of the situation
b. tell the witness that any comments he or she makes will be of no use if the witness
is too nervous
c. allow the witness a little extra time to collect his or her thoughts
d. maintain a friendly attitude - ANSWER d. maintain a friendly attitude
7. Which of the following behaviors would be the worst to display during an investigative
interview?
a. being unfocused
b. displaying uncertainty about some departmental regulations
c. acting biased
d. acting like you are overloaded with work - ANSWER c. acting biased
2
,8. Investigations should be conducted with all of the following,
EXCEPT:
a. objectivity
b. speed
c. subjectivity
d. thoroughness - ANSWER c. subjectivity
9. When trying to help someone focus during an interview, it is best to:
a. use an open-ended question
b. offer to reschedule at a time when the person is better prepared
c. ask the person being interviewed to summarize the situation
d. use a close-ended question - ANSWER d. use a close-ended question
10. There are usually four stages during an interview: preparation, opening, conducting and
closing. All but one of the following are steps included in the closing stage of an
interview:
a. verifying information
b. stating the continuing responsibilities, if any, of the person being interviewed
c. summarizing
d. describing any additional steps that may need to be taken - ANSWER a. verifying infor-
mation
11. During an employment interview in New York State, which of the following questions can
legally be asked?
a. "What is your nationality?"
b. "Are you at least 18 years of age?"
c. "Do you wish to be addressed as Miss, Mrs., or Ms.?"
3
, d. "Do you have a disability?" - ANSWER b. "Are you at least 18 years of age?"
12. As you continue talking with a man you are interviewing, you have the feeling that some
of his answers to earlier questions were not totally correct. You think that he might have
been afraid or confused earlier, but that the interview has now put him in a more
comfortable frame of mind. In order to test the reliability of information received from the
earlier questions, the best thing for you to do now is to ask new questions that:
a. allow him to explain why he deliberately gave you false information
b. would yield the same information but are worded differently
c. put pressure on him so that he personally wants to clear up the facts in his earlier
answers
d. indicate to him that you are aware of his deceptiveness - ANSWER b. would yield the
same information but are worded differently
13. When investigating a situation, which of the following is most important?
a. that those whom you've questioned feel that you're unbiased
b. that those whom you've questioned feel comfortable around you
c. that those whom you've questioned feel confident in your abilities
d. that those whom you've questioned admire your investigative skills - ANSWER a. that
those whom you've questioned feel that you're unbiased
14. All of the following are examples of flight defenses, EXCEPT:
a. rationalization
b. talking about problems excessively
c. using threatening language
d. withdrawing - ANSWER c. using threatening language
15. Assume that you have been assigned to conduct a follow-up interview with a primary
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