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This Exam Covers: Therapeutic Communication, Psychiatric Disorders,
Psychopharmacology, Safety & Crisis, Legal/Ethical Issues, MSE
Section 1: Therapeutic Communication & Nurse-Client Relationship (Questions 1-12)
Question 1
A nurse in an acute mental health facility is communicating with a client. The
client states, "I can't sleep. I stay up all night." The nurse responds, "You are
having difficulty sleeping?" Which of the following therapeutic communication
techniques is the nurse demonstrating?
A. Offering general leads
B. Summarizing
C. Focusing
D. Restating
Correct Answer: D. Restating
Rationale: Restating allows the nurse to repeat the main idea expressed by the
client, demonstrating active listening and encouraging the client to elaborate. This
technique shows the nurse is paying attention and validates the client's
experience. Offering general leads (A) uses neutral statements like "Go on" or
"Tell me more." Summarizing (B) reviews main points at the end of an interaction.
Focusing (C) concentrates on a specific issue or concern.
Question 2
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,A nurse is communicating with a client who has a history of substance use
disorder. The nurse says, "Can you describe the events that led to your recent
relapse?" Which therapeutic communication technique is the nurse using?
A. Offering general leads
B. Focusing
C. Restating
D. Exploring
Correct Answer: D. Exploring
Rationale: Exploring is a technique used to delve deeper into a subject, idea,
experience, or relationship. By asking the client to describe specific events, the
nurse is encouraging a more detailed discussion of the situation, helping to gather
more information about the client's triggers and behaviors. Offering general leads
(A) involves neutral prompts like "Go on." Focusing (B) concentrates on a single
point. Restating (C) repeats the main idea expressed by the client.
Question 3
A client says, "No one cares about me. I should just disappear." What is the
nurse's best response?
A. "Tell me more about how you're feeling right now."
B. "You shouldn't say things like that."
C. "You have your family. They care about you."
D. "You're overthinking. Things will improve."
Correct Answer: A. "Tell me more about how you're feeling right now."
Rationale: This response uses the therapeutic technique of exploring and
demonstrates active listening. It invites the client to elaborate on their feelings
and assesses for risk of self-harm. Telling the client they "shouldn't" say things (B)
is judgmental and dismissive. Pointing out that family cares (C) may minimize the
client's feelings. Telling them they're overthinking (D) is invalidating and a barrier
to therapeutic communication.
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,Question 4
Which of the following is an example of a barrier to therapeutic communication?
A. Reflecting meaning
B. Listening attentively
C. Offering advice
D. Giving information
Correct Answer: C. Offering advice
Rationale: Offering advice to a client is a barrier to therapeutic communication
and should be avoided. Advice tends to interfere with the client's ability to make
personal decisions and choices. Reflecting meaning (A), listening attentively (B),
and giving information (D) are all therapeutic communication techniques when
used appropriately.
Question 5
During the working phase of the nurse-client relationship, which action is
appropriate?
A. Explaining the roles and boundaries
B. Reviewing discharge instructions
C. Assisting the client in exploring feelings
D. Discussing confidentiality
Correct Answer: C. Assisting the client in exploring feelings
Rationale: The working phase is when the nurse and client actively work together
to identify and explore feelings, address problems, and work toward goals.
Explaining roles and boundaries (A) and discussing confidentiality (D) occur during
the orientation phase. Reviewing discharge instructions (B) occurs during the
termination phase.
Question 6
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, A nurse is conducting an initial interview with a client. Which of the following
actions should the nurse identify as the priority?
A. Coordinate holistic care with social services
B. Identify the client's perception of their mental health status
C. Include the client's family in the interview
D. Teach the client about their current mental health disorder
Correct Answer: B. Identify the client's perception of their mental health status
Rationale: Assessment is the priority action. Identifying the client's perception of
their mental health status provides important information about the client's
psychosocial history and guides all subsequent care. Teaching (D) and
coordination (A) occur after assessment. Family inclusion (C) requires client
consent and is not the priority.
Question 7
A nurse is caring for a client who states, "I am too embarrassed to tell anyone
what I did last night." Which of the following responses should the nurse make?
A. "You don't need to be embarrassed."
B. "Tell me more about why you're feeling embarrassed."
C. "I'm sure it wasn't that bad."
D. "Let's change the subject."
Correct Answer: B. "Tell me more about why you're feeling embarrassed."
Rationale: This response uses exploring, a therapeutic technique that encourages
the client to elaborate on their feelings without judgment. It validates the client's
emotion while inviting further discussion. Minimizing the client's feelings (A, C) or
redirecting (D) are barriers to therapeutic communication.
Question 8
Which of the following is an example of active listening?
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