Business Communication Notes.

Business Communication Notes

Definition of Business Communication:

Business communication is the process of sharing information, ideas, messages, and
instructions within and outside an organization for business purposes.

It helps organizations maintain coordination, improve relationships, and achieve business goals
effectively.


Objectives of Business Communication:

•To exchange information

•To improve coordination

•To increase efficiency

•To build good relationships

•To support decision-making




Types of Business Communication

1. Internal Communication:

Communication that takes place within the organization.

Examples:

•Communication between managers and employees

•Department meetings

•Internal emails


Types:

•Upward communication

, •Downward communication

•Horizontal communication




2. External Communication:

Communication between the organization and outside parties.

Examples:

•Communication with customers

•Suppliers

•Investors

•Government agencies




Methods of Business Communication

1. Verbal Communication:

Communication through spoken words.

Examples:

•Meetings

•Telephone calls

•Presentations


Advantages:

•Quick feedback

•Personal interaction