Policy Questions and Answers
Crisis/Acute Grief Communication - answerAcknowledge feelings
Offer self
Therapeutic communication - answerListen more than talk
Tell me.. "open ended questions"
Don't ask why
Focus on feelings, don't mince words
Crisis Intervention - answerBoundaries, put something between you and the patient
Security if necessary, NOT police
Establish trust/rapport
Advance Directive - answerWritten statement of patient's intent regarding medical
treatment
The Patient Self-Determination Act of 1990 - answerAll patients in a hospital setting are
required to be advised of their right to execute an advance directive
Living Will - answerCompilation of statements that specify which life-prolonging
measures one does and does not want if they become incapacitated
Durable Power of Attourney - answerIndividual designated in the living will that is
authorized to make medical decisions in the event patient is incapacitated
Healthcare directive - answerType of advance directive
- May or may not have a living will or specifics for power of attorney in 1-2 documents
Title I of HIPPA - answerProtects health insurance coverage for workers and their
families in the event they change or lose their jobs
COBRA
Title II of HIPPA - answerKnown as ASA, establishes national standards for EHR
transactions and ID's for providers, insurance and employers
COBRA - answerprotects health insurance coverage for workers and their families in
the event worker loses or changes jobs
Who enforces HIPPA - answerOffice for Civil Rights
, What does HIPPA II protect - answerPrivacy of health info
National standards for protection of health info
Patient Safety And Quality Improvement Act - answerProtects patient information to
analyze patient safety events and improve health care quality issues
You can report patient safety outcomes without liability, managed by AHRQ
True or False: A patient has the right to see their medical record - answerTrue
Required to follow HIPPA - answerHealth Plans
Health care providers
Health care clearinghouses (those that process health info data)
The Privacy Rule: Patient's Rights - answerSee/have their medical record
Corrections added to medical record
Be told how their health info may be used or shared
Received report about when or why health info was shared
File complaints for illegal sharing
Patient Safety and Quality Improvement Act (PSQIA) - answerVoluntary reporting
system
improve patient safety outcomes through anonymous reporting by providers of patient
safety outcomes and events
When can health info be shared - answerTO ensure proper treatment (between
providers)
To pay for services
Whenever someone is involved with the health care or bill payment (unless pt says
otherwise)
To protect the public
To make police reports
Those not required to follow HIPPA - answerLife Insurance
Employers
Workers comp
Schools
CPS
Law enforcement
Duty to Warn - answerPatient's condition may endanger others overrides confidentiality
Patient is diagnosed with HIV. Duty to Warn applies how? - answerCan notify providers
not family