ATT CUSTOMER SERVICE AND NETWORK OPERATIONS REVIEW QUESTIONS WITH COMPLETE SOLUTION GUIDE

ATT CUSTOMER SERVICE AND NETWORK
OPERATIONS REVIEW QUESTIONS WITH
COMPLETE SOLUTION GUIDE

●● What are some of the expected benefits of using Agile at AT&T?
Answer: - Faster time to market.
- Increased quality.
- Earlier visibility into risks.
- Improved customer satisfaction.
- Increased flexibility and agility.
- Quicker return on development investment.


●● How is Agile transforming the way we think, manage, and practice
our end-to-end product development lifecycle?
Answer: - Maximizes speed to market by delivering high quality
products and services as soon as possible.
- Improves customer satisfaction by providing products and services
with the highest value.
- Provides responsiveness and flexibility needed to change course in
response to market conditions.

,●● Which of the following Agile goals and practices support and
complement the transformation of our mindset and culture across all the
companies in the Enterprise?
Answer: - Customer first.
- Collaborative open communication.
- Breaking down silos.
- One-team philosophy.


●● Which of the following are true about Waterfall development?
Answer: All requirements must be gathered before any development
occurs.
Functionality and value are delivered as a completed product at the end
of the cycle.
Utilizes a baselined set of business requirements to drive a sequential
development.


●● When is it appropriate to consider using Agile?
Answer: - When the desire to deliver and adapt quickly exists.
- When the scope of work can be delivered in small batches.
- When the clients are engaged and proactive.
- When Leadership is supportive of decentralized decision making.


●● What are the primary Agile frameworks that AT&T implements?

,Answer: - Scrum and Kanban for workflow.
- XP for technical practices.
- Scaled Agile Framework (SAFe) for work in large, interrelated groups.


●● What are the primary Agile frameworks that AT&T implements?
Answer: - Individuals and interactions over process and tools.
- Working deliverables over comprehensive documentation.
- Customer collaboration over contract negotiation.
- Responding to change over following a plan.


●● Which of the following are principles of the Agile Manifesto at
AT&T?
Answer: - The highest priority is to satisfy the customer through early
and continuous delivery of value.
- Respond and adapt to changing business needs to increase competitive
advantage.
- Working products/systems/solutions are the primary measure of
progress


●● Which of the following are fundamentals of Agile?
Answer: - Iteratively and incrementally delivers value early and often in
small batches.
- Based in empiricism, evidence based, data-driven, experimentation,
continuous learning, and improvement.

, - Fosters collective responsibility through transparency, collaboration,
and communication.
- Promotes empathy and a customer-centric view to focus on desirable,
feasible, viable, and sustainable solutions.
- Operates through decentralized decision making on small, self-
organizing, cross functional, adaptable, persistent, stable, dedicated, and
collaborative teams.


●● Trust and transparency are essential to which Agile fundamental?
Answer: Collective Responsibility


●● Which Agile fundamental puts the customer central to all work
efforts?
Answer: Customer Centricity


●● Which Agile fundamental puts the customer central to all work
efforts?
Answer: Iterative & Incremental


●● Which Agile fundamental is about observation, inspection,
experimentation, adaptation, being pragmatic, and fundamentally based
on experiences?
Answer: Empiricism