MNO3703 ASSIGNMENT POE SEMESTER 1 2026 2.1 Design and Value Chain (4) Analyse SABM’s value chain and evaluate how meeting customer requirements throug

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Table of Contents
Section A .................................................................................................................... 4

Section B .................................................................................................................... 6

Question 2.1: Design and Value Chain ...................................................................... 6

2.1 Design and Value Chain (4) ................................................................................. 6

Improving Customer Value through Integrated Processes and Better Design Practices
................................................................................................................................... 6

2.2 Process Redesign and Value Chain (4) ............................................................... 7

2.3 Quality Management Systems (4) ........................................................................ 8

2.4 Communication, Learning, Education and Training (3) ........................................ 9

2.5 Planning and the Implementation of TQM (4) ....................................................... 9

2.6 Change Curves and Stages (3) .......................................................................... 10

2.7 Managing Change Effectively (3) ....................................................................... 11

Question 3: Total Quality Management and Operational Excellence at Mandla Security
Systems (Pty) Ltd ..................................................................................................... 11

3.1 Implementing Quality in All Functions ................................................................ 11

3.2 The 4Ps and 3Cs of TQM (4) ............................................................................. 12

3.3 Creating or Changing the Culture (4) ................................................................. 12

3.4 Leadership Roles for Quality Professionals (3) .................................................. 13

3.5 Purpose and Practice of Benchmarking (3): Improving Performance through
Benchmarking .......................................................................................................... 13

3.6 Driver Framework for Continuous Improvement (4) ........................................... 14

3.7 Lean Thinking (3) ............................................................................................... 14




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