Page 1 of 230
HEALTH SERVICES MANAGER
CERTIFICATION ACTUAL EXAM 2026/2027
COMPLETE ACCURATE EXAM REAL
QUESTIONS WITH WELL ELABORATED
ANSWERS AND RATIONALES. (100%
CORRECT VERIFIED SOLUTIONS)
Question 1
A hospital in Albany is cited for failing to report a significant
adverse event to the NYS Department of Health within 24
hours. What is the maximum civil penalty per violation under
NYS Public Health Law §2803-c(3)(c)?
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• A) $500
• B) $2,000
• C) $10,000
• D) $25,000
Answer: C) 10,000∗∗Rationale:∗∗NYSPublicHealthLaw§2803
−c(3)(c)authorizesDOHtoimposefinesupto10,000∗∗Rationale:∗∗
NYSPublicHealthLaw§2803−c(3)(c)authorizesDOHtoimposefines
upto10,000 per violation for failure to report adverse events,
including medication errors resulting in harm, patient suicide, or
surgery on the wrong body part.
Question 2
Under NYS Mental Hygiene Law §9.39, how long can a
hospital retain a patient involuntarily for emergency
observation without a court order?
• A) 24 hours
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• B) 48 hours
• C) 72 hours
• D) 15 days
Answer: C) 72 hours
Rationale: Section 9.39 allows a hospital to retain a patient
who presents a danger to self or others for up to 72 hours.
Within that period, the facility must either discharge the
patient or initiate involuntary admission proceedings.
Question 3 (Scenario)
A nursing home in Buffalo receives a complaint that a resident
was physically restrained without a physician’s order. Under
NYS Public Health Law §2803-c(4), which of the following is
true?
• A) Restraints can be applied by any staff if the resident is
agitated
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• B) Restraints require a written order within 1 hour of
application
• C) Physical restraints are prohibited entirely in NYS
nursing homes
• D) Family consent alone is sufficient for restraint use
Answer: B) Restraints require a written order within 1 hour of
application
Rationale: NYS law mandates that any physical restraint must
have a physician’s or nurse practitioner’s order obtained within
one hour of application. The order must specify the type,
duration, and justification.
Question 4
A home health agency in Nassau County is audited by NYS
DOH. Which regulation requires that all patient care staff
receive annual training on infection control?
HEALTH SERVICES MANAGER
CERTIFICATION ACTUAL EXAM 2026/2027
COMPLETE ACCURATE EXAM REAL
QUESTIONS WITH WELL ELABORATED
ANSWERS AND RATIONALES. (100%
CORRECT VERIFIED SOLUTIONS)
Question 1
A hospital in Albany is cited for failing to report a significant
adverse event to the NYS Department of Health within 24
hours. What is the maximum civil penalty per violation under
NYS Public Health Law §2803-c(3)(c)?
,Page 2 of 230
• A) $500
• B) $2,000
• C) $10,000
• D) $25,000
Answer: C) 10,000∗∗Rationale:∗∗NYSPublicHealthLaw§2803
−c(3)(c)authorizesDOHtoimposefinesupto10,000∗∗Rationale:∗∗
NYSPublicHealthLaw§2803−c(3)(c)authorizesDOHtoimposefines
upto10,000 per violation for failure to report adverse events,
including medication errors resulting in harm, patient suicide, or
surgery on the wrong body part.
Question 2
Under NYS Mental Hygiene Law §9.39, how long can a
hospital retain a patient involuntarily for emergency
observation without a court order?
• A) 24 hours
,Page 3 of 230
• B) 48 hours
• C) 72 hours
• D) 15 days
Answer: C) 72 hours
Rationale: Section 9.39 allows a hospital to retain a patient
who presents a danger to self or others for up to 72 hours.
Within that period, the facility must either discharge the
patient or initiate involuntary admission proceedings.
Question 3 (Scenario)
A nursing home in Buffalo receives a complaint that a resident
was physically restrained without a physician’s order. Under
NYS Public Health Law §2803-c(4), which of the following is
true?
• A) Restraints can be applied by any staff if the resident is
agitated
, Page 4 of 230
• B) Restraints require a written order within 1 hour of
application
• C) Physical restraints are prohibited entirely in NYS
nursing homes
• D) Family consent alone is sufficient for restraint use
Answer: B) Restraints require a written order within 1 hour of
application
Rationale: NYS law mandates that any physical restraint must
have a physician’s or nurse practitioner’s order obtained within
one hour of application. The order must specify the type,
duration, and justification.
Question 4
A home health agency in Nassau County is audited by NYS
DOH. Which regulation requires that all patient care staff
receive annual training on infection control?
