MNSURE ROLE-BASED CURRICULUM FOR ASSISTERS
ASSESSMENT UPDATED ACTUAL Questions and
CORRECT Answers
MNsure provides updated training, information and Assister Central
resources specifically for MNsure-certified assisters on a
website called:
Assister Central
Assister Portal
MNsure Messages
Certified Central
A consumer calls you looking for help. She thinks she may The consumer could go to MNsure.org and try to log in and reset their password
have created an online account with MNsure a few years themselves
ago but never applied because she got a job that offered The consumer could call the MNsure Contact center to see if they have an
insurance. She has now lost her job due to cutbacks and existing account
needs to apply. What are the appropriate steps the
consumer can take before meeting with you to find out if
she has an account? (Select all that apply)
The consumer could create a new account and apply
The consumer could go to MNsure.org and try to log in
and reset their password themselves
The consumer could call the Broker Service Line/ARC to
get this information
The consumer could call the MNsure Contact center to
see if they have an existing account
, It is important to ask consumers questions in a screening It will help you determine if you are the best resource to assist a consumer
process because: (Select all that apply) You will be able to make sure the consumer is prepared to provide all of the
It will help you determine if you are the best resource to documentation and information that may be needed to apply
assist a consumer You can discover whether a consumer may already have a MNsure Account
You will be able to make sure the consumer is prepared
to provide all of the documentation and information that
may be needed to apply
You can discover whether a consumer may already have
a MNsure Account
You will get to know the consumer before the application
process
True or False: Consumers can call the ARC/Broker True
Service Line if they have an appointment scheduled with
the assister.
True
False
The Assister Directory on MNsure.org does not list which Certified Application Counselors
type of assister?
Brokers
Navigators
Certified Application Counselors
True or False: A consumer can APPLY through MNsure at True
any time of the year, but they may not be able to ENROLL
at any time of the year.
True
False
Greta and Leo are Minnesota residents, but they live in Yes
Florida during the winter months. Can they apply for a
qualified health plan through MNsure assuming they
meet all other qualifications?
Yes
No
Lita's husband is currently serving time in prison. She Yes
needs to apply for health coverage for herself and her
three children. Should Lita include her husband on the
MNsure application?
Yes
No
ASSESSMENT UPDATED ACTUAL Questions and
CORRECT Answers
MNsure provides updated training, information and Assister Central
resources specifically for MNsure-certified assisters on a
website called:
Assister Central
Assister Portal
MNsure Messages
Certified Central
A consumer calls you looking for help. She thinks she may The consumer could go to MNsure.org and try to log in and reset their password
have created an online account with MNsure a few years themselves
ago but never applied because she got a job that offered The consumer could call the MNsure Contact center to see if they have an
insurance. She has now lost her job due to cutbacks and existing account
needs to apply. What are the appropriate steps the
consumer can take before meeting with you to find out if
she has an account? (Select all that apply)
The consumer could create a new account and apply
The consumer could go to MNsure.org and try to log in
and reset their password themselves
The consumer could call the Broker Service Line/ARC to
get this information
The consumer could call the MNsure Contact center to
see if they have an existing account
, It is important to ask consumers questions in a screening It will help you determine if you are the best resource to assist a consumer
process because: (Select all that apply) You will be able to make sure the consumer is prepared to provide all of the
It will help you determine if you are the best resource to documentation and information that may be needed to apply
assist a consumer You can discover whether a consumer may already have a MNsure Account
You will be able to make sure the consumer is prepared
to provide all of the documentation and information that
may be needed to apply
You can discover whether a consumer may already have
a MNsure Account
You will get to know the consumer before the application
process
True or False: Consumers can call the ARC/Broker True
Service Line if they have an appointment scheduled with
the assister.
True
False
The Assister Directory on MNsure.org does not list which Certified Application Counselors
type of assister?
Brokers
Navigators
Certified Application Counselors
True or False: A consumer can APPLY through MNsure at True
any time of the year, but they may not be able to ENROLL
at any time of the year.
True
False
Greta and Leo are Minnesota residents, but they live in Yes
Florida during the winter months. Can they apply for a
qualified health plan through MNsure assuming they
meet all other qualifications?
Yes
No
Lita's husband is currently serving time in prison. She Yes
needs to apply for health coverage for herself and her
three children. Should Lita include her husband on the
MNsure application?
Yes
No
