Introduction to Collision Repair UPDATED ACTUAL Questions and CORRECT Answers

Introduction to Collision Repair UPDATED ACTUAL
Questions and CORRECT Answers




Total Loss A vehicle that is damaged so badly that repair costs exceed the value of the
vehicle


Rebuilders A segment of the collision repair industry that buys, repairs, and sells total loss
vehicles


Liability Insurance Insurance that covers the damage to the other person's vehicle in case of an
accident


Comprehensive/Full Coverage Insurance Insurance that covers the damage to both vehicle in case of an accident


Deductible The part of the repair cost the vehicle's owner is responsible for paying


Claim When an insured person suffers a loss and reports this loss to the insurance
company


Adjusters Insurance company employees who handle claims


Body Shop Estimates A body shop's statement of work to be done and the approximate cost of
repair


Claim Center A location where an insurance adjuster examines the vehicle and writes an
estimate


Direct Repair Agreement Arrangement between a repair shop and an insurance company where the
customer brings their claim directly to that shop


OEM Parts Made by the vehicle manufacturer or by the same company that supplied the
part to the factory vehicle


Aftermarket Parts Made by a company other than the one that supplied that parts when the
vehicle was manufactured


Used Parts Taken off total loss vehicles in a salvage yard


Remanufactured Part A used part that has been restored to like-new condition


Tear Down Dismantling a damaged vehicle to replace parts and access hidden damage


Splicing Replacing only a portion of a damaged panel


Straightened Repairing lightly damaged panels


Roughing Out Tapping out body damage with a hammer and dolly