Hartman's Nursing Assistant Care
Chapter 2 Exam Questions & Answers
(Grade A+)
Chap. 2: When should unsafe conditions be reported?
(A) When it looks likely that the facility will be involved in a lawsuit
(B) Before accidents occur
(C) Only is a resident wants to complain about something
(D) Whenever the nursing assistant has some extra time -
correct answer ✅(B) Before accidents occur
Chap. 2: Which of the following is an example of objective
information?
(A) "Mrs. Johnson says she has a rash on her torso."
(B) "There are raised, red marks the size of pinpricks on Mrs.
Johnson's torso."
(C) "Mrs. Johnson must have a rash because she said that she's
itchy."
(D) "Mrs. Johnson needs some lotion." -
correct answer ✅(B) "There are raised, red marks the size of
pinpricks on Mrs. Johnson's torso."
,Hartman's Nursing Assistant Care
Chapter 2 Exam Questions & Answers
(Grade A+)
Chap. 2: What is a proper way for a nursing assistant (NA) to
respond if a resident does not hear her or does not understand
her?
(A) The NA should speak more quickly
(B) The NA should speak more softly or whisper
(C) The NA should speak slowly and clearly
(D) The NA should shout -
correct answer ✅(C) The NA should speak slowly and clearly
Chap. 2: Which of the following is an example of a barrier to
communication?
(A) NA uses medical terminology with a resident
(B) NA asks the resident to repeat a sentence
(C) NA speaks the same language as the resident
(D) NA speaks clearly using a professional tone of voice -
correct answer ✅(A) NA uses medical terminology with a resident
Chap. 2: Which of the following are ways for NAs to avoid barriers
to communication?
, Hartman's Nursing Assistant Care
Chapter 2 Exam Questions & Answers
(Grade A+)
(A) The NA should use slang so that the resident understands more
easily
(B) The NA should respond "Why?" when the resident makes a
statement
(C) The NA should use medical terms when talking with the resident
so the resident will more easily understand his condition
(D) The NA should ask open-ended questions that require more
than "yes" or "no" responses -
correct answer ✅(D) The NA should ask open-ended questions
that require more than "yes" or "no" responses
Chap. 2: Why is it important for an NA to consider a resident's
cultural background when communicating with him?
(A) It is not important to consider cultural background
(B) Because the resident will certainly want to tell stories about his
culture
(C) Because the NA might know somebody with the same
background and she can tell the resident about that person
(D) Because cultural background helps determine how people
communicate and can help the NA communicate better with the
resident -
Chapter 2 Exam Questions & Answers
(Grade A+)
Chap. 2: When should unsafe conditions be reported?
(A) When it looks likely that the facility will be involved in a lawsuit
(B) Before accidents occur
(C) Only is a resident wants to complain about something
(D) Whenever the nursing assistant has some extra time -
correct answer ✅(B) Before accidents occur
Chap. 2: Which of the following is an example of objective
information?
(A) "Mrs. Johnson says she has a rash on her torso."
(B) "There are raised, red marks the size of pinpricks on Mrs.
Johnson's torso."
(C) "Mrs. Johnson must have a rash because she said that she's
itchy."
(D) "Mrs. Johnson needs some lotion." -
correct answer ✅(B) "There are raised, red marks the size of
pinpricks on Mrs. Johnson's torso."
,Hartman's Nursing Assistant Care
Chapter 2 Exam Questions & Answers
(Grade A+)
Chap. 2: What is a proper way for a nursing assistant (NA) to
respond if a resident does not hear her or does not understand
her?
(A) The NA should speak more quickly
(B) The NA should speak more softly or whisper
(C) The NA should speak slowly and clearly
(D) The NA should shout -
correct answer ✅(C) The NA should speak slowly and clearly
Chap. 2: Which of the following is an example of a barrier to
communication?
(A) NA uses medical terminology with a resident
(B) NA asks the resident to repeat a sentence
(C) NA speaks the same language as the resident
(D) NA speaks clearly using a professional tone of voice -
correct answer ✅(A) NA uses medical terminology with a resident
Chap. 2: Which of the following are ways for NAs to avoid barriers
to communication?
, Hartman's Nursing Assistant Care
Chapter 2 Exam Questions & Answers
(Grade A+)
(A) The NA should use slang so that the resident understands more
easily
(B) The NA should respond "Why?" when the resident makes a
statement
(C) The NA should use medical terms when talking with the resident
so the resident will more easily understand his condition
(D) The NA should ask open-ended questions that require more
than "yes" or "no" responses -
correct answer ✅(D) The NA should ask open-ended questions
that require more than "yes" or "no" responses
Chap. 2: Why is it important for an NA to consider a resident's
cultural background when communicating with him?
(A) It is not important to consider cultural background
(B) Because the resident will certainly want to tell stories about his
culture
(C) Because the NA might know somebody with the same
background and she can tell the resident about that person
(D) Because cultural background helps determine how people
communicate and can help the NA communicate better with the
resident -
