APPLE DEVICE SUPPORT ACTUAL EXAM
PAPER 2026 QUESTIONS WITH ANSWERS
GRADED A+
◍ The Weather app requests access to your location. What grants permission
to use this data?.
Answer: An entitlement
◍ Where is the Erase Assistant App?.
Answer: System Settings > General > Transfer or Reset > Erase All Content
and Settings/System/Library/CoreServices
◍ Which built-in macOS security technology blocks executed malware?
A. XProtect
B. Gatekeeper
C. ClamXAV
D. Notarization.
Answer: A. XProtect
◍ How do you use Apple Configurator to revive or restore a Mac Studio or
Mac Mini?.
Answer: 1. Connect the Mac computers. [optional to connect to a monitor to
see process]2. Disconnect the Mac Studio/Mac mini from power3. Press and
hold the power button4. Reconnect power while still holding the power
button5. Release the power button6. In Apple Configurator, select the DFU
icon of the Mac Studio/Mac min. Choose Actions > Advanced > revive
Device or Restore Device7. Wait for the process to finish
◍ What are two reasons Institutional Recovery Keys (IRK) are NOT
recommended for institutional management of FileVault on Mac computers
with Apple silicon?.
, Answer: Target Disk Mode is NOT supportedIRKs CANNOT be used to
access recoveryOS
◍ What is an alternative method to turn off cellular data in settings?.
Answer: Turn on Airplane Mode
◍ What is required to restore you data to your iPhone using iCloud?.
Answer: An iPhone reset to factory settings
◍ A Relocated Items folder alias appeared on your desktop after you updated
macO
S. Why did this folder appear after the macOS update?.
Answer: Some of your files' previous locations were incompatible with
current macOS Security settings.
◍ Which macOS firewall setting prevents a Mac from responding to any
unauthorized network connections, including network diagnostic protocols
such as Ping, Traceroute, and Port Scan?.
Answer: Stealth mode
◍ Which four iPad models support Shared iPad?.
Answer: iPad mini 4th generation or later iPad 5th generation or laterAll
iPad Pro modelsiPad Air 2 or later
◍ What VPN protocols are natively supported in macOS?.
Answer: L2TP over IPsecCisco IPSecIKEv2
◍ Which read-only folders does System Integrity Protection protect by
preventing malicious software from modifying macOS files and folders?.
Answer: /System, /usr, /bin, /sbin
◍ At which iPhone battery capacity is it considered to be degraded?.
Answer: 80%
◍ What does ls do?.
Answer: List the files and folders of the location currently opened in
terminal
◍ Which two Continuity features work when a user is signed in with different
, Apple IDs on two devices? Select two.
A. AirDrop
B. Handoff
C. Auto Unlock
D. Sidecar
E. AirPlay to Mac.
Answer: A. Airdrop and E AirPlay to Mac
◍ Where do you find log files associated with network printing issues in
macOS?.
Answer: /private/var/log/cups
◍ A user can't use Face ID to unlock their iPhone.Which two of these
troubleshooting steps should the user complete?Select two.
A. Reset the TrueDepth camera.
B. Check for updates.
C. Change their password.
D. Ensure that Face ID is set up for iPhone Unlock.
E. Ensure that a passcode is set..
Answer: B. Check for updates. D. Ensure that Face ID is set up for iPhone
Unlock.
◍ How should you set a reminder when you want to reply to an email later on
your iPhone?.
Answer: Tap the reply icon and tap Remind Me, then choose when to be
reminded.
◍ What does the lock icon next to the Wi-Fi connection indicate?
A. Restricted
B. Private Relay enabled
C. Verified SSID
D. Secure.
Answer: D. Secure
◍ How do you use Apple Configurator to revive or restore a Mac portable
computer?.
, Answer: 1. Connect the Mac computers2. Plug the Mac portable into
power3. Press and release the power button4. Press and release the power
button again, while also pressing the right shift key, the left option key and
the left control key5. After 10 seconds, release all the keys except the power
button6. In Apple Configurator, select the DFU icon of the Mac portable.
Choose Actions > Advanced > Revive Device or Restore Device7. Wait for
the process to finish
◍ Which web address should you use to locate a Mac if you don't have access
to Find My on another Apple device?.
Answer: Sign-in to your iCloud account on iCloud.com
◍ What application allows others to access your computer?.
Answer: Apple Remote Desktop
◍ What does cat, more, less do?.
Answer: Lets you view the content of a text file
◍ Where should you configure Mail settings on iPhone?.
Answer: Settings > Mail > Accounts
◍ Which feature prevents unauthorized use of a remotely wiped iPhone, iPad,
Apple Watch, or Mac if the device is lost or stolen?.
Answer: Activation Lock
◍ How can you share files with others who use your mac?.
Answer: 1. Put the file in your public folder2. Put the file in the computer's
Shared folder3. Use drop box
◍ How do you generate a recovery key on an iPhone, iPad or iPod touch?.
Answer: 1. Settings > your name > Password & Security2. Tap Recovery
key, then slide to turn it on3. Tap Use Recovery key and enter your
passcode4. Write the key down and store it in a safe place5. Confirm the key
by entering it on the next screen
◍ You're upgrading iPad to the latest version of iPadO
S. After about one hour, the device still displays the Apple logo with no
PAPER 2026 QUESTIONS WITH ANSWERS
GRADED A+
◍ The Weather app requests access to your location. What grants permission
to use this data?.
Answer: An entitlement
◍ Where is the Erase Assistant App?.
Answer: System Settings > General > Transfer or Reset > Erase All Content
and Settings/System/Library/CoreServices
◍ Which built-in macOS security technology blocks executed malware?
A. XProtect
B. Gatekeeper
C. ClamXAV
D. Notarization.
Answer: A. XProtect
◍ How do you use Apple Configurator to revive or restore a Mac Studio or
Mac Mini?.
Answer: 1. Connect the Mac computers. [optional to connect to a monitor to
see process]2. Disconnect the Mac Studio/Mac mini from power3. Press and
hold the power button4. Reconnect power while still holding the power
button5. Release the power button6. In Apple Configurator, select the DFU
icon of the Mac Studio/Mac min. Choose Actions > Advanced > revive
Device or Restore Device7. Wait for the process to finish
◍ What are two reasons Institutional Recovery Keys (IRK) are NOT
recommended for institutional management of FileVault on Mac computers
with Apple silicon?.
, Answer: Target Disk Mode is NOT supportedIRKs CANNOT be used to
access recoveryOS
◍ What is an alternative method to turn off cellular data in settings?.
Answer: Turn on Airplane Mode
◍ What is required to restore you data to your iPhone using iCloud?.
Answer: An iPhone reset to factory settings
◍ A Relocated Items folder alias appeared on your desktop after you updated
macO
S. Why did this folder appear after the macOS update?.
Answer: Some of your files' previous locations were incompatible with
current macOS Security settings.
◍ Which macOS firewall setting prevents a Mac from responding to any
unauthorized network connections, including network diagnostic protocols
such as Ping, Traceroute, and Port Scan?.
Answer: Stealth mode
◍ Which four iPad models support Shared iPad?.
Answer: iPad mini 4th generation or later iPad 5th generation or laterAll
iPad Pro modelsiPad Air 2 or later
◍ What VPN protocols are natively supported in macOS?.
Answer: L2TP over IPsecCisco IPSecIKEv2
◍ Which read-only folders does System Integrity Protection protect by
preventing malicious software from modifying macOS files and folders?.
Answer: /System, /usr, /bin, /sbin
◍ At which iPhone battery capacity is it considered to be degraded?.
Answer: 80%
◍ What does ls do?.
Answer: List the files and folders of the location currently opened in
terminal
◍ Which two Continuity features work when a user is signed in with different
, Apple IDs on two devices? Select two.
A. AirDrop
B. Handoff
C. Auto Unlock
D. Sidecar
E. AirPlay to Mac.
Answer: A. Airdrop and E AirPlay to Mac
◍ Where do you find log files associated with network printing issues in
macOS?.
Answer: /private/var/log/cups
◍ A user can't use Face ID to unlock their iPhone.Which two of these
troubleshooting steps should the user complete?Select two.
A. Reset the TrueDepth camera.
B. Check for updates.
C. Change their password.
D. Ensure that Face ID is set up for iPhone Unlock.
E. Ensure that a passcode is set..
Answer: B. Check for updates. D. Ensure that Face ID is set up for iPhone
Unlock.
◍ How should you set a reminder when you want to reply to an email later on
your iPhone?.
Answer: Tap the reply icon and tap Remind Me, then choose when to be
reminded.
◍ What does the lock icon next to the Wi-Fi connection indicate?
A. Restricted
B. Private Relay enabled
C. Verified SSID
D. Secure.
Answer: D. Secure
◍ How do you use Apple Configurator to revive or restore a Mac portable
computer?.
, Answer: 1. Connect the Mac computers2. Plug the Mac portable into
power3. Press and release the power button4. Press and release the power
button again, while also pressing the right shift key, the left option key and
the left control key5. After 10 seconds, release all the keys except the power
button6. In Apple Configurator, select the DFU icon of the Mac portable.
Choose Actions > Advanced > Revive Device or Restore Device7. Wait for
the process to finish
◍ Which web address should you use to locate a Mac if you don't have access
to Find My on another Apple device?.
Answer: Sign-in to your iCloud account on iCloud.com
◍ What application allows others to access your computer?.
Answer: Apple Remote Desktop
◍ What does cat, more, less do?.
Answer: Lets you view the content of a text file
◍ Where should you configure Mail settings on iPhone?.
Answer: Settings > Mail > Accounts
◍ Which feature prevents unauthorized use of a remotely wiped iPhone, iPad,
Apple Watch, or Mac if the device is lost or stolen?.
Answer: Activation Lock
◍ How can you share files with others who use your mac?.
Answer: 1. Put the file in your public folder2. Put the file in the computer's
Shared folder3. Use drop box
◍ How do you generate a recovery key on an iPhone, iPad or iPod touch?.
Answer: 1. Settings > your name > Password & Security2. Tap Recovery
key, then slide to turn it on3. Tap Use Recovery key and enter your
passcode4. Write the key down and store it in a safe place5. Confirm the key
by entering it on the next screen
◍ You're upgrading iPad to the latest version of iPadO
S. After about one hour, the device still displays the Apple logo with no
