APPLE DEVICE SUPPORT CERTIFICATION
SCRIPT 2026 QUESTIONS WITH SOLUTIONS
GRADED A+
◍ Time Machine Schedule.
Answer: The default schedule is once every hour. Time machine does
support local snapshots for when you are away from your time machine
backup disk. Time machine takes local snapshots if your backup disk is
unavailable. If the computer is asleep this may affect the backups. Powernap
helps rectify this by allowing backups while the system is in power nap
mode.
◍ MAC Address.
Answer: 623
◍ CalDav.
Answer: Calendar Standard which uses WebDAV as a transport mechanism.
◍ Network in Action.
Answer: pg 627
◍ What dot color indicates a fault message?.
Answer: Red
◍ What must you have to use most Continuity features on your Apple
devices?.
Answer: An Apple Account with iCloud features enabled. When you sign in
to your Apple Account and enable iCloud features on your Apple devices,
you can use Continuity features.
◍ What does iCloud require to work?.
Answer: 1. Current Software2. An Apple Account3. An Internet
, connectioniCloud requires an Apple Account, an active internet connection,
and up-to-date software. Also, if you meet the recommended system
requirements, you can use the latest iCloud features and get the best
experience.
◍ What two apps can provide on-demand screen sharing even when the screen
sharing service is turned off on a Mac?.
Answer: 1. Messages2. FaceTime
◍ Which buttons do you press to start sysdiagnose?.
Answer: Both volume buttons and the side or top button. You press and hold
both volume buttons and the side button for 1 to 1.5 seconds to start
sysdiagnose.
◍ Re-install OSX requirements.
Answer: - Must be running 10.6.8 or higher- Connected to the internet- Sign
in with an Apple IDThen download from App store.
◍ File Archiving.
Answer: Practice of saving copies of important information to another
location or better format suited for long-term storage or network transfer.
Archiving and backup are both synonymous with copying data to another
location for safekeeping. Archiving is typically a manual process that
involves creating compressed copies of selected data.
◍ How do you start a Mac laptop with Apple Silicon in DFU mode?.
Answer: Press and hold the power button and at the same time press all three
of these keys for 10 seconds: the left Control key, left Option key, and right
Shift key. After 10 seconds, immediately release the three keys but continue
to press and hold the power button until a DFU icon appears in Apple
Configurator.You can access DFU mode only by using these specific keys
on a Mac laptop with Apple silicon.
◍ What should you do after you turn on FireVault?.
Answer: Continue to use your Ma as you normally do.You can use your
Mac normally because encryption is nearly immediate for Mac computers
, with Apple Silicon or the T2 Chip, and it proceeds safely in the background
on other Mac computers.
◍ Mac Ports.
Answer: www.macports.com. Over 15,000 open source software titles for
OSX.
◍ Router Address.
Answer: Routers are network devices that manage connections between
separate networks. They route traffic between the networks they bridge.
Routing tables are maintained by routers to determine where network traffic
goes.
◍ What keychain contains the items listed in Passwords settings when iCloud
Keychain isn't turned on?.
Answer: Local items keychain.When iCloud Keychain isn't turned on, these
items are in the Local Items Keychain.
◍ Command + Shift + A/U/D/O.
Answer: Shortcuts for Applications, Utilities, Desktop, Documents
◍ Where in System Settings do you go to turn on FireVault on a Mac?.
Answer: Privacy & Security You use Privacy & Security settings in System
Settings to turn on FileVault.
◍ Manually Download all Apple Software Updates.
Answer: Here - Support.Apple.com/downloads/
◍ What do you need to do first when you put a device in recovery mode?.
Answer: Connect the device to a Mac. To enter recovery mod, you must
connect the device to a Mac.
◍ Which type of file is the wireless diagnostics report?.
Answer: Compressed The report is a compressed file with a name that
begins with Wireless Diagnostics.
◍ OSX Erase and Install (Clean Installation).
Answer: You must manually erase the destination system disk using Disk
, Utility before running the OSX Installer.
◍ Your Mac displays an alert after trying to open an app installed from the
internet. What must you do to allow the app to open?.
Answer: Go to: System Settings > Privacy & Security, then click Open
Anyway below Security.
◍ Which two Mac applications can you use to update or restore an iOS device
that's in recovery mode?.
Answer: 1. Finder 2. Apple Configurator
◍ What does the message "If you forgot your password, you can reset it using
your Apple Account" tell you about your ability to reset the password?.
Answer: Because your user account is associated with your Apple Account,
you can use your Apple Account credentials yo reset the password. When
you associate your user account with your Apple Account during the setup
of a Mac, you can use your Apple Account credentials to reset the password.
◍ Library.
Answer: To view the library go to the finder >> Select Go >> Hold down
the option key. The Library folder will then appear.
◍ Application Installation.
Answer: Apple simplified things with the Apple store. All purchases are
associated with an Apple ID and can be installed on any number of
computers you own or control. The App store is also the primary
distribution method for all Apple software
updates.apple.com/support/mac/app-store
◍ Network - Local Issues.
Answer: pg 700
◍ Installer Log.
Answer: Command + i
◍ What Apple application has a built-in property list editor you can use to edit
.plist files?.
SCRIPT 2026 QUESTIONS WITH SOLUTIONS
GRADED A+
◍ Time Machine Schedule.
Answer: The default schedule is once every hour. Time machine does
support local snapshots for when you are away from your time machine
backup disk. Time machine takes local snapshots if your backup disk is
unavailable. If the computer is asleep this may affect the backups. Powernap
helps rectify this by allowing backups while the system is in power nap
mode.
◍ MAC Address.
Answer: 623
◍ CalDav.
Answer: Calendar Standard which uses WebDAV as a transport mechanism.
◍ Network in Action.
Answer: pg 627
◍ What dot color indicates a fault message?.
Answer: Red
◍ What must you have to use most Continuity features on your Apple
devices?.
Answer: An Apple Account with iCloud features enabled. When you sign in
to your Apple Account and enable iCloud features on your Apple devices,
you can use Continuity features.
◍ What does iCloud require to work?.
Answer: 1. Current Software2. An Apple Account3. An Internet
, connectioniCloud requires an Apple Account, an active internet connection,
and up-to-date software. Also, if you meet the recommended system
requirements, you can use the latest iCloud features and get the best
experience.
◍ What two apps can provide on-demand screen sharing even when the screen
sharing service is turned off on a Mac?.
Answer: 1. Messages2. FaceTime
◍ Which buttons do you press to start sysdiagnose?.
Answer: Both volume buttons and the side or top button. You press and hold
both volume buttons and the side button for 1 to 1.5 seconds to start
sysdiagnose.
◍ Re-install OSX requirements.
Answer: - Must be running 10.6.8 or higher- Connected to the internet- Sign
in with an Apple IDThen download from App store.
◍ File Archiving.
Answer: Practice of saving copies of important information to another
location or better format suited for long-term storage or network transfer.
Archiving and backup are both synonymous with copying data to another
location for safekeeping. Archiving is typically a manual process that
involves creating compressed copies of selected data.
◍ How do you start a Mac laptop with Apple Silicon in DFU mode?.
Answer: Press and hold the power button and at the same time press all three
of these keys for 10 seconds: the left Control key, left Option key, and right
Shift key. After 10 seconds, immediately release the three keys but continue
to press and hold the power button until a DFU icon appears in Apple
Configurator.You can access DFU mode only by using these specific keys
on a Mac laptop with Apple silicon.
◍ What should you do after you turn on FireVault?.
Answer: Continue to use your Ma as you normally do.You can use your
Mac normally because encryption is nearly immediate for Mac computers
, with Apple Silicon or the T2 Chip, and it proceeds safely in the background
on other Mac computers.
◍ Mac Ports.
Answer: www.macports.com. Over 15,000 open source software titles for
OSX.
◍ Router Address.
Answer: Routers are network devices that manage connections between
separate networks. They route traffic between the networks they bridge.
Routing tables are maintained by routers to determine where network traffic
goes.
◍ What keychain contains the items listed in Passwords settings when iCloud
Keychain isn't turned on?.
Answer: Local items keychain.When iCloud Keychain isn't turned on, these
items are in the Local Items Keychain.
◍ Command + Shift + A/U/D/O.
Answer: Shortcuts for Applications, Utilities, Desktop, Documents
◍ Where in System Settings do you go to turn on FireVault on a Mac?.
Answer: Privacy & Security You use Privacy & Security settings in System
Settings to turn on FileVault.
◍ Manually Download all Apple Software Updates.
Answer: Here - Support.Apple.com/downloads/
◍ What do you need to do first when you put a device in recovery mode?.
Answer: Connect the device to a Mac. To enter recovery mod, you must
connect the device to a Mac.
◍ Which type of file is the wireless diagnostics report?.
Answer: Compressed The report is a compressed file with a name that
begins with Wireless Diagnostics.
◍ OSX Erase and Install (Clean Installation).
Answer: You must manually erase the destination system disk using Disk
, Utility before running the OSX Installer.
◍ Your Mac displays an alert after trying to open an app installed from the
internet. What must you do to allow the app to open?.
Answer: Go to: System Settings > Privacy & Security, then click Open
Anyway below Security.
◍ Which two Mac applications can you use to update or restore an iOS device
that's in recovery mode?.
Answer: 1. Finder 2. Apple Configurator
◍ What does the message "If you forgot your password, you can reset it using
your Apple Account" tell you about your ability to reset the password?.
Answer: Because your user account is associated with your Apple Account,
you can use your Apple Account credentials yo reset the password. When
you associate your user account with your Apple Account during the setup
of a Mac, you can use your Apple Account credentials to reset the password.
◍ Library.
Answer: To view the library go to the finder >> Select Go >> Hold down
the option key. The Library folder will then appear.
◍ Application Installation.
Answer: Apple simplified things with the Apple store. All purchases are
associated with an Apple ID and can be installed on any number of
computers you own or control. The App store is also the primary
distribution method for all Apple software
updates.apple.com/support/mac/app-store
◍ Network - Local Issues.
Answer: pg 700
◍ Installer Log.
Answer: Command + i
◍ What Apple application has a built-in property list editor you can use to edit
.plist files?.
