APPLE DEVICE SUPPORT COMPREHENSIVE
STUDY GUIDE 2026 FULL QUESTIONS AND
SOLUTIONS GRADED A+
◍ What must be done so that you can connect devices to a Personal Hotspot
without entering a password? (Instant Hotspot).
Answer: The devices must be signed in with the same Apple ID and
Bluetooth and Wi-Fi must be turned on. (Meet the system requirements for
Continuity)
◍ Why might you need to enter your passcode even if you have Touch ID
setup?.
Answer: You just restarted your deviceFingerprint isn't recognized 5 times
in a rowYou haven't unlocked device in 48+ hoursJust enrolled/deleted
fingerprintsUsed Emergency SOS
◍ Which of the following is required to restor your data to your iphone using
icloud?.
Answer: iPhone reset to factory settings
◍ Mail Features Added in macOS Ventura.
Answer: Undo send - easily unsend an email message that you just sent
before it reaches the recipient's inboxScheduled send - schedule email to be
sent at the perfect momentRemind me - Never forget about an email that
you opened but didn't get back to. Select a date and time to be reminded to
have messages resurface in your inbox.Smart search
corrections/suggestionsMissing recipients and attachments - Get notified if
you forgot to include an important part of your message, like an attachment
or a recipient
◍ What is the order in which macOS, iOS, and iPadOS auto-join networks?.
, Answer: Preferred network, Known networks are scored based on your
actions. If you manually switch to a network, its score increases. If you
manually disconnect from a network, its score decreases. The preferred
network is the one with the highest score.Private networksWithin this
category your device reconnects in order of most recently joined.Public
networks
◍ What are the two options for unlocking your disk in case you forget your
local password for FileVault?.
Answer: iCloud account or use a recovery key
◍ How can you contact an app's developer using an iPhone?.
Answer: Find the app in the App Store and tap App Support. This option
only appears for Apple ID accounts that previously downloaded the app.
◍ Where on iphone and ipad can you find the Erase All Content and Settings
option?.
Answer: Settings > General > Transfer or Reset
◍ How many eSIMs can you install on an iPhone and how many phone
numbers can you use at the same time?.
Answer: Eight or more eSIMs and two phone numbers
◍ Which option turns off Auto-Login when joining a captive network without
valid credentials on iPhone or iPad?.
Answer: Without InternetThis option turns off Auto-Login for the selected
network, but lets you use the network without connecting to the internet
◍ Select two responses.Which two methods should you use to transfer data
from your current iPhone to a new iPhone using Quick Start?
A. Transfer over Wi-Fi
B. Download from iCloud
C. Transfer directly from your previous device
D. Transfer directly from a backup using your Mac
E. Select an iCloud backup from a list of options that appear.
Answer: B. Download from iCloudC. Transfer directly from your previous
, device
◍ How do you see detailed view of processes running like backups or restores
in Apple Configurator?.
Answer: Window>Activity
◍ How do you turn off Print Dialog Extensions?.
Answer: System Settings > Printers & Scanners > select printer from the list
> Options & Supplies > Use Generic Printer Features checkbox
◍ What is the most recent version you can sync with Finder instead of
iTunes?.
Answer: Mac OS Catalina
◍ What is ECID?.
Answer: Exclusive Chip Identification - a unique ID specific to the Apple
CPU that is a personalized signature given from the Apple signing server
when a Mac with Apple Silicon has its security policy set to Full Security.
◍ Which protocol does Screen Sharing use?.
Answer: VNC (Virtual Network Computing) Protocol
◍ Using Apple Configuator to restore a backup will.
Answer: Overwrite the configuration of a device enrolled in Apple Business
Manager or Apple School Manager
◍ What are all the options available in Sharing on macOS?.
Answer: Screen SharingFile SharingPrinter SharingRemote Login
(SSH)Remote Management (MDM)Remote Apple Events
(AppleScript)Internet Sharing (Share Wi-Fi, etc)Content CachingMedia
SharingBluetooth SharingDVD or CD SharingLocal hostname
◍ What's required to use Migration Assistant with two Mac computers with
the same version of macOS installed?
A. Bluetooth must be on and Wi-Fi is optional
B. Migration Assistant requires a wired connection
C. Wi-Fi must be on and the Mac computers must be placed near each other
, D. Wi-Fi must be on and connected to the same network on both Mac
computers.
Answer: C. Wi-Fi must be on and the Mac computers must be placed near
each other
◍ You want to install macOS 13 on an Intel-based MacBook Pro with the
Apple T2 Security Chip using an external installer you created on a USB
drive. The Mac is connected to your local network using Ethernet and you
have successfully restarted the Mac into Startup Manager.Although Startup
Manager allows you to select the USB drive as a startup disk, it displays the
message, "Security settings do not allow this Mac to use an external startup
disk."How can you use the external USB drive as an installer without
completely disabling security on this Intel-based Mac?
A. Turn off firmware password protection using the Startup Security Utility.
B. Temporarily change the Secure Boot setting in the Startup Security
Utility to medium security.
C. Temporarily change the External Boot setting in the Startup Security
Utility to allow booting from external media.
D. Change the External Boot setting in the Startup Security Utility to allow
booting from external media, and change the Secure Boot setting to medium
security..
Answer: C. Temporarily change the External Boot setting in the Startup
Security Utility to allow booting from external media.
◍ In macOS 11, a bootstrap token can be used for more than just granting
secure token to user accounts. What else can it do?.
Answer: Authorize the installation of both kernel extensions and software
updates.
◍ What type of encryption does WPA2 and WPA3 use?.
Answer: 128-bit AES
◍ Computer Backup vs Sync.
Answer: A backup is similar to an iCloud backup. A sync will only sync
videos, books, photos, etc to the computer.
STUDY GUIDE 2026 FULL QUESTIONS AND
SOLUTIONS GRADED A+
◍ What must be done so that you can connect devices to a Personal Hotspot
without entering a password? (Instant Hotspot).
Answer: The devices must be signed in with the same Apple ID and
Bluetooth and Wi-Fi must be turned on. (Meet the system requirements for
Continuity)
◍ Why might you need to enter your passcode even if you have Touch ID
setup?.
Answer: You just restarted your deviceFingerprint isn't recognized 5 times
in a rowYou haven't unlocked device in 48+ hoursJust enrolled/deleted
fingerprintsUsed Emergency SOS
◍ Which of the following is required to restor your data to your iphone using
icloud?.
Answer: iPhone reset to factory settings
◍ Mail Features Added in macOS Ventura.
Answer: Undo send - easily unsend an email message that you just sent
before it reaches the recipient's inboxScheduled send - schedule email to be
sent at the perfect momentRemind me - Never forget about an email that
you opened but didn't get back to. Select a date and time to be reminded to
have messages resurface in your inbox.Smart search
corrections/suggestionsMissing recipients and attachments - Get notified if
you forgot to include an important part of your message, like an attachment
or a recipient
◍ What is the order in which macOS, iOS, and iPadOS auto-join networks?.
, Answer: Preferred network, Known networks are scored based on your
actions. If you manually switch to a network, its score increases. If you
manually disconnect from a network, its score decreases. The preferred
network is the one with the highest score.Private networksWithin this
category your device reconnects in order of most recently joined.Public
networks
◍ What are the two options for unlocking your disk in case you forget your
local password for FileVault?.
Answer: iCloud account or use a recovery key
◍ How can you contact an app's developer using an iPhone?.
Answer: Find the app in the App Store and tap App Support. This option
only appears for Apple ID accounts that previously downloaded the app.
◍ Where on iphone and ipad can you find the Erase All Content and Settings
option?.
Answer: Settings > General > Transfer or Reset
◍ How many eSIMs can you install on an iPhone and how many phone
numbers can you use at the same time?.
Answer: Eight or more eSIMs and two phone numbers
◍ Which option turns off Auto-Login when joining a captive network without
valid credentials on iPhone or iPad?.
Answer: Without InternetThis option turns off Auto-Login for the selected
network, but lets you use the network without connecting to the internet
◍ Select two responses.Which two methods should you use to transfer data
from your current iPhone to a new iPhone using Quick Start?
A. Transfer over Wi-Fi
B. Download from iCloud
C. Transfer directly from your previous device
D. Transfer directly from a backup using your Mac
E. Select an iCloud backup from a list of options that appear.
Answer: B. Download from iCloudC. Transfer directly from your previous
, device
◍ How do you see detailed view of processes running like backups or restores
in Apple Configurator?.
Answer: Window>Activity
◍ How do you turn off Print Dialog Extensions?.
Answer: System Settings > Printers & Scanners > select printer from the list
> Options & Supplies > Use Generic Printer Features checkbox
◍ What is the most recent version you can sync with Finder instead of
iTunes?.
Answer: Mac OS Catalina
◍ What is ECID?.
Answer: Exclusive Chip Identification - a unique ID specific to the Apple
CPU that is a personalized signature given from the Apple signing server
when a Mac with Apple Silicon has its security policy set to Full Security.
◍ Which protocol does Screen Sharing use?.
Answer: VNC (Virtual Network Computing) Protocol
◍ Using Apple Configuator to restore a backup will.
Answer: Overwrite the configuration of a device enrolled in Apple Business
Manager or Apple School Manager
◍ What are all the options available in Sharing on macOS?.
Answer: Screen SharingFile SharingPrinter SharingRemote Login
(SSH)Remote Management (MDM)Remote Apple Events
(AppleScript)Internet Sharing (Share Wi-Fi, etc)Content CachingMedia
SharingBluetooth SharingDVD or CD SharingLocal hostname
◍ What's required to use Migration Assistant with two Mac computers with
the same version of macOS installed?
A. Bluetooth must be on and Wi-Fi is optional
B. Migration Assistant requires a wired connection
C. Wi-Fi must be on and the Mac computers must be placed near each other
, D. Wi-Fi must be on and connected to the same network on both Mac
computers.
Answer: C. Wi-Fi must be on and the Mac computers must be placed near
each other
◍ You want to install macOS 13 on an Intel-based MacBook Pro with the
Apple T2 Security Chip using an external installer you created on a USB
drive. The Mac is connected to your local network using Ethernet and you
have successfully restarted the Mac into Startup Manager.Although Startup
Manager allows you to select the USB drive as a startup disk, it displays the
message, "Security settings do not allow this Mac to use an external startup
disk."How can you use the external USB drive as an installer without
completely disabling security on this Intel-based Mac?
A. Turn off firmware password protection using the Startup Security Utility.
B. Temporarily change the Secure Boot setting in the Startup Security
Utility to medium security.
C. Temporarily change the External Boot setting in the Startup Security
Utility to allow booting from external media.
D. Change the External Boot setting in the Startup Security Utility to allow
booting from external media, and change the Secure Boot setting to medium
security..
Answer: C. Temporarily change the External Boot setting in the Startup
Security Utility to allow booting from external media.
◍ In macOS 11, a bootstrap token can be used for more than just granting
secure token to user accounts. What else can it do?.
Answer: Authorize the installation of both kernel extensions and software
updates.
◍ What type of encryption does WPA2 and WPA3 use?.
Answer: 128-bit AES
◍ Computer Backup vs Sync.
Answer: A backup is similar to an iCloud backup. A sync will only sync
videos, books, photos, etc to the computer.
