APPLE DEVICE SUPPORT PRACTICE
EXAMINATION 2026 QUESTIONS WITH
ANSWERS GRADED A+
◍ What does Sample Process do in Activity Monitor?.
Answer: Creates a report on a selected process over a period of 3 seconds.
◍ When might you have to retype your password on a Mac even after having
Touch ID enabled?.
Answer: You've just restarted your Mac, logged out, or every 48 hours or
after five incorrect fingerprint attempts.
◍ Turning on Find My and Activation Lock.
Answer: Find My turns on automatically when you set up iCloud and
turning on Find My automatically turns on Activation Lock
◍ Which tool should you use to review macOS log files?
A. Console
B. Log Viewer
C. Archive Utility
D. Activity Monitor.
Answer: A. Console
◍ How can you identify which messages are encrypted in the Messages app on
your iPhone?
A. Blue messages are encrypted, green messages are not
B. Green messages are encrypted, blue messages are not
C. Blue messages are encrypted if you turn on encryption in Messages >
Security
D. Blue and green messages are encrypted if you turn on encryption in
Messages > Security
, E. Blue indicates group messages are encrypted, green indicates the group
includes unencrypted messages from non-Apple devices.
Answer: A. Blue messages are encrypted, green messages are not
◍ Restore from Backup with Apple Configurator by.
Answer: Going to Actions>Restore from Backup
◍ Why must you reauthenticate to your iCloud account when you log in on a
Mac after your login password has been reset?.
Answer: Reauthenticating the account adds the Apple ID password to the
new login keychain after a login password reset.
◍ What are passkeys?.
Answer: A replacement for passwords that are designed to provide websites
and apps a password less sign-in experience. This experience typically uses
TouchID or FaceID to authenticate the user to an app or website.
◍ Select three responses.What are three benefits of Feedback Assistant?
A. It lets users try prerelease software.
B. It automatically creates screen recordings.
C. It offers a simple filing process for reporting.
D. It provides automatic on-device diagnostics.
E. It allows device diagnostics directly on the devices..
Answer: C. It offers a simple filing process for reporting.D. It provides
automatic on-device diagnostics.E. It allows device diagnostics directly on
the devices.
◍ Where do you go to turn on iCloud Drive?.
Answer: Settings > Your Name > iCloud, then turn on iCloud Drive
◍ iCloud Keychain.
Answer: Unavailable when you use a managed Apple ID
◍ What are the requirements to become a recovery contact for someone?.
Answer: Must be running iOS 15, iPad OS 15, or macOS Monterey or
LaterMust be over the age of 13Need two-factor authentication turned on for
your Apple IDA passcode set up on your device
,◍ How do you access settings for managing private MAC addresses for a
Wi-Fi network on iPhone and iPad?.
Answer: In settings, tap wi-fi, then tap the info button of a wi-fi network
◍ Why might a question mark appear next to the login prompt on a Mac's
login screen? How do you access resetting the password via Apple ID if the
account was NOT set up with a password hint?.
Answer: The account was set up with a password hint. Press return or enter
the wrong password three times.
◍ How do you reset another user's account password when you're logged in to
an administrator account on a Mac?.
Answer: Select the user's account in Users & Groups settings, then click the
info button, click reset password, and enter the new password
◍ In what part of Keychain are saved passwords from Safari stored if iCloud
Keychain is turned off?.
Answer: Local items
◍ What are the terminal commands to unlock a volume using Target Disk
Mode on an Intel Mac?.
Answer: diskutil apfs listdiskutil apfs listUsers /dev/<diskXsN>diskutil apfs
unlockVolume /dev/<diskXsN> -user <PRK UUID>then enter the PRK to
mount the volume in Finder
◍ Explain FileVault security keys stored with Apple versus MDM escrow..
Answer: There is only one PRK per encrypted volume, and during FileVault
enablement from MDM, it can optionally be hidden from the user. When
configured for escrow to MDM, MDM provides to the Mac a public key in
the form of a certificate, which is then used to asymmetrically encrypt the
PRK in a CMS envelope format. The encrypted PRK is returned to MDM in
the security information query, which can then be decrypted for viewing by
an organization. Because the encryption is asymmetrical, MDM itself may
not be able to decrypt the PRK (and thus would require additional steps by
an administrator). However, many MDM vendors provide the option to
, manage these keys to allow for viewing directly in their products. MDM can
also optionally rotate PRKs as often as is required to help maintain a strong
security posture—for example, after a PRK is used to unlock a volume.
◍ Select four responses.Which four iPad models support Shared iPad?
A. iPad mini 4th generation or later
B. iPad 4th generation or later
C. iPad 5th generation or later
D. All iPad Pro models
E. All iPad Air models
F. iPad Air 2 or later.
Answer: A. iPad mini 4th generation or laterC. iPad 5th generation or
laterD. All iPad Pro modelsF. iPad Air 2 or later
◍ Use a drop box to share a file with another user of your Mac.
Answer: Even though you can put items in another user's Drop Box, you
can't open any Drop Box except your own.
◍ Where can you go to adjust app requests for security and privacy settings?.
Answer: System Settings > Privacy & Security
◍ What does the defaults terminal command do in macOS?.
Answer: Allows users to read, write, and delete macOS user defaults from a
command-line shell. The defaults system is used to record user preferences
and other information that must be maintained when the applications aren't
running (default font for new documents, position of an info panel).
Example to change the dock to the left of the screen: defaults write
com.apple.dock orientation left
◍ How much free iCloud storage do Managed Apple IDs that are created with
Apple School Manager receive?
A. 50 GB
B. 100 GB
C. 200 GB
D. 500 GB.
Answer: C. 200 GB
EXAMINATION 2026 QUESTIONS WITH
ANSWERS GRADED A+
◍ What does Sample Process do in Activity Monitor?.
Answer: Creates a report on a selected process over a period of 3 seconds.
◍ When might you have to retype your password on a Mac even after having
Touch ID enabled?.
Answer: You've just restarted your Mac, logged out, or every 48 hours or
after five incorrect fingerprint attempts.
◍ Turning on Find My and Activation Lock.
Answer: Find My turns on automatically when you set up iCloud and
turning on Find My automatically turns on Activation Lock
◍ Which tool should you use to review macOS log files?
A. Console
B. Log Viewer
C. Archive Utility
D. Activity Monitor.
Answer: A. Console
◍ How can you identify which messages are encrypted in the Messages app on
your iPhone?
A. Blue messages are encrypted, green messages are not
B. Green messages are encrypted, blue messages are not
C. Blue messages are encrypted if you turn on encryption in Messages >
Security
D. Blue and green messages are encrypted if you turn on encryption in
Messages > Security
, E. Blue indicates group messages are encrypted, green indicates the group
includes unencrypted messages from non-Apple devices.
Answer: A. Blue messages are encrypted, green messages are not
◍ Restore from Backup with Apple Configurator by.
Answer: Going to Actions>Restore from Backup
◍ Why must you reauthenticate to your iCloud account when you log in on a
Mac after your login password has been reset?.
Answer: Reauthenticating the account adds the Apple ID password to the
new login keychain after a login password reset.
◍ What are passkeys?.
Answer: A replacement for passwords that are designed to provide websites
and apps a password less sign-in experience. This experience typically uses
TouchID or FaceID to authenticate the user to an app or website.
◍ Select three responses.What are three benefits of Feedback Assistant?
A. It lets users try prerelease software.
B. It automatically creates screen recordings.
C. It offers a simple filing process for reporting.
D. It provides automatic on-device diagnostics.
E. It allows device diagnostics directly on the devices..
Answer: C. It offers a simple filing process for reporting.D. It provides
automatic on-device diagnostics.E. It allows device diagnostics directly on
the devices.
◍ Where do you go to turn on iCloud Drive?.
Answer: Settings > Your Name > iCloud, then turn on iCloud Drive
◍ iCloud Keychain.
Answer: Unavailable when you use a managed Apple ID
◍ What are the requirements to become a recovery contact for someone?.
Answer: Must be running iOS 15, iPad OS 15, or macOS Monterey or
LaterMust be over the age of 13Need two-factor authentication turned on for
your Apple IDA passcode set up on your device
,◍ How do you access settings for managing private MAC addresses for a
Wi-Fi network on iPhone and iPad?.
Answer: In settings, tap wi-fi, then tap the info button of a wi-fi network
◍ Why might a question mark appear next to the login prompt on a Mac's
login screen? How do you access resetting the password via Apple ID if the
account was NOT set up with a password hint?.
Answer: The account was set up with a password hint. Press return or enter
the wrong password three times.
◍ How do you reset another user's account password when you're logged in to
an administrator account on a Mac?.
Answer: Select the user's account in Users & Groups settings, then click the
info button, click reset password, and enter the new password
◍ In what part of Keychain are saved passwords from Safari stored if iCloud
Keychain is turned off?.
Answer: Local items
◍ What are the terminal commands to unlock a volume using Target Disk
Mode on an Intel Mac?.
Answer: diskutil apfs listdiskutil apfs listUsers /dev/<diskXsN>diskutil apfs
unlockVolume /dev/<diskXsN> -user <PRK UUID>then enter the PRK to
mount the volume in Finder
◍ Explain FileVault security keys stored with Apple versus MDM escrow..
Answer: There is only one PRK per encrypted volume, and during FileVault
enablement from MDM, it can optionally be hidden from the user. When
configured for escrow to MDM, MDM provides to the Mac a public key in
the form of a certificate, which is then used to asymmetrically encrypt the
PRK in a CMS envelope format. The encrypted PRK is returned to MDM in
the security information query, which can then be decrypted for viewing by
an organization. Because the encryption is asymmetrical, MDM itself may
not be able to decrypt the PRK (and thus would require additional steps by
an administrator). However, many MDM vendors provide the option to
, manage these keys to allow for viewing directly in their products. MDM can
also optionally rotate PRKs as often as is required to help maintain a strong
security posture—for example, after a PRK is used to unlock a volume.
◍ Select four responses.Which four iPad models support Shared iPad?
A. iPad mini 4th generation or later
B. iPad 4th generation or later
C. iPad 5th generation or later
D. All iPad Pro models
E. All iPad Air models
F. iPad Air 2 or later.
Answer: A. iPad mini 4th generation or laterC. iPad 5th generation or
laterD. All iPad Pro modelsF. iPad Air 2 or later
◍ Use a drop box to share a file with another user of your Mac.
Answer: Even though you can put items in another user's Drop Box, you
can't open any Drop Box except your own.
◍ Where can you go to adjust app requests for security and privacy settings?.
Answer: System Settings > Privacy & Security
◍ What does the defaults terminal command do in macOS?.
Answer: Allows users to read, write, and delete macOS user defaults from a
command-line shell. The defaults system is used to record user preferences
and other information that must be maintained when the applications aren't
running (default font for new documents, position of an info panel).
Example to change the dock to the left of the screen: defaults write
com.apple.dock orientation left
◍ How much free iCloud storage do Managed Apple IDs that are created with
Apple School Manager receive?
A. 50 GB
B. 100 GB
C. 200 GB
D. 500 GB.
Answer: C. 200 GB
